We were in town and decided to have lunch on a busy Monday. There was a wait but the staff moved…read morepeople to tables as quickly as possible. The place is an old school diner/pharmacy soda fountain. The lunch menu is a decent size with a large number of sandwiches, entrees, wraps, and salads. Drinks come in large cups with a refill. We decided on a turkey Ruben, a chicken wrap, and a turkey on focaccia sandwich. Food came out pretty fast once the lunch rush was through. We seemed to arrive in the middle of their busy time, but it did clear out. Prices are very reasonable as well. Great for a casual lunch for anyone. Convenient right in downtown Chapel Hill.

First time at Suttons and there is something special when owners table visit…read more This throwback to the Soda Fountain days within the Pharmacy is a great spot in downtown Chapel Hill. With a menu that includes deli sandwiches, sides and specials, it is a great spot to bring friends or grab your student and get a quick bite.

Hardworking staff. Usually super busy. But they need more help…read more Slow to text/communicate regarding being out of critical meds.

Look, I *know* that the US Healthcare System emphasizes doing the most with the fewest staff, but…read morereally... My wife and I dropped in to verify the schedule of our Covid-19 boosters. We'd already checked our Medicare status, but wanted to be sure so there would be no surprises. The person administering the shots sounded overworked (and kind of miserable-to-be-there) and told us "If you got this far, it must be correct." She was unwilling to verify it on her computer. Hmm... Two days later when we appeared for our appointments (one at 12:30 and the other at 2:30) her attitude had not changed, nor was she willing to give my wife a shot right after me - no, we'd have to come back in a couple of hours for that. Now, I know what it is like to work with the public, but the edge on this person's entire being spoke of a deeper problem. If she's overworked and stressed to the point of being surly and unwilling to bend even a little bit, I can only imagine she's under strict regimentation from corporate or is just flat-out overworked. Or...? I'd like to give her the benefit of the doubt. Thoughts?

Okay don't laugh at me, but ChatGPT recommended I contact this pharmacy for better pricing on my…read morecompounded prescription. I'm so glad I did. Their price was $26 cheaper than what I have been paying. Their pharmacist took my information on Saturday and said he would call to transfer my prescription on Monday. Sure enough he transferred the prescription, then texted me and called me on Monday letting me know they could fill it and shipped it to my home in Charlotte. I'm impressed with the follow through, pricing and service. I would definitely recommend them.

We needed a compounded drug for our kitties and Southern Village was the only local compounding…read morepharmacy that was able to make it. When we went to pick it up I forgot to check the Saturday hours-got there at 1:20 and they closed at 1. Oh well-went to get back in the car and Caitlyn opened the door and said we could come in to pick up! Great service from her and the pharmacist. It If I lived closer to Southern Village I would transfer all my people scrips to them!

This location is easy to locate as it's right next-door to Harris Teeter's. I particularly like…read morethis location because the pharmacy is right upfront when you walk in. If you go inside just pay attention to the pharmacy hours as they close for lunch daily and you'll be waiting for quite a while. They have many things advertised on sale upfront and for convenience, they have self check out upfront, which I thought was helpful. The staff was friendly and helpful at this location.

You can't even reach a pharmacist anymore. CVS has increasingly become more and more horrible over…read morethe years. They only gave their pharmacists a lunch hour a couple years ago. I have changed to a local pharmacy because it's a lot easier a lot less waiting easier to communicate and more reliable. Also no waiting in 45 minutes lines. CVS is horrible not just this store but all their stores. If we don't support these giant corporations treating us like garbage and then either they'll close or they'll change. Go to a local pharmacy instead.

Went in for a booster shot and the second we met the lady that would be doing it I could just tell…read morethat she was rude and hateful and I was right we ended up having to reschedule but the lady acted like she wanted us to for whatever reason . Anyways 0/10 would not recommend .

I came in on the night of September 29th 2025 around 8:12 somewhere around that time. I only came…read morein for gingerale. I live in Meadowmont so I visit this location often. Well the cashier that was working night shift gave me attitude because I was trying to unlock my card and it wasn't unlocking because I didn't have good service in the store. Another lady came up and I said sir you can take her really quick while I'm trying to do this. He smacked his lips. The lady said are you sure, I said yes I'm leaving because he has an attitude for no reason. I left and went down the street to Harris teeter to make my purchase. He needs customer service training.

This is a great local pharmacy! Getting a walk-in vaccine over there was quick and (almost)…read morepainless. It took ~20 minutes as a walk in with only one person running the pharmacy, which massively beats the wait time of going into CVS with an appointment. Although I didn't go in there to buy anything over the counter, their shopping area looked well-stocked and clean as well.

I love going to this pharmacy! Mali is a kind and helpful pharmacist. I chose this place because…read morewhen RiteAid, my old pharmacy, was taken over by Walgreens, I was dismayed at the hugeness and impersonality of the place. I deliberately searched for a new, more intimate pharmacy where I could get my medications. Turns out the pharmacist had worked at Rite Aid and did not want to work for Walgreens, and decided to open his own. Yay, Mali! Town Pharmacy is perfect! It is fairly close to my house, and they even do deliveries! How great is that!! I tend to get migraines, and I remember once, years ago, I was in the middle of a migraine and was out of my medication, and I was in too much pain to go to the drugstore. If that happens now I know that I could call and the medicine could be delivered to me. I highly recommend this place! s

A cowboy rode into town and stopped at a saloon for a drink. Unfortunately, the locals always had a…read morehabit of picking on strangers, which he was. When he finished his drink, he found his horse had been stolen. He went back into the bar, handily flipped his gun into the air, caught it above his head without even looking and fired a shot into the ceiling. "Which one of you sidewinders stole my horse?!" he yelled with surprising forcefulness. No one answered. "Alright, I'm gonna have another beer, and if my horse ain't back outside by the time I finish, I'm gonna do what I dun in Texas! And I don't like to have to do what I dun in Texas!" Some of the locals shifted restlessly. The man, true to his word, had another beer, walked outside, and his horse has been returned to the post. He saddled up and started to ride out of town. The bartender wandered out of the bar and asked, "Say partner, before you go... what happened in Texas?" The cowboy turned back and said, "I had to walk home."

The Pharmacy is the worst!! I recently experienced an emergency and was prescribed medication by an…read moreemergency physician. Because my condition was urgent, I immediately called the pharmacy to let them know to update it to be picked up the same day because I needed it. Despite explaining the situation, my prescription was still scheduled for the following day, and my request to have it filled sooner was never acted on, even after speaking with someone who assured me this would happen. As a result, my condition worsened while I waited for medication. This is not the first issue I've experienced with this pharmacy. The customer service has been consistently poor, with staff often coming across as rude and dismissive. I also requested that an incorrect phone number be removed from my account because someone else has been receiving notifications containing my personal medication information. That request was also ignored. These repeated failures are unacceptable, especially when they involve patient safety and privacy.

This CVS Pharmacy always checks to make sure you get your prescription with the coupon/discount…read more Everyone there has really great customer service and they are polite.

I went to a CVS looking for a specific lipstick brand - Malani and the store near me did not carry…read morethis. They pointed me to this other CVS location where they had the brand. I was able to use a coupon reward and get money off my total purchase. I love a coupon! Staff helped me find items and this is a nice store with spacious isles and great selections.

The staff working today (4/7/26) was rude and both cut me off before I could ask a question because…read morethey're too busy talking about work drama to let me get a word out when I walked up. As soon as I opened my mouth to ask a question I was dismissed and told checkout was elsewhere. Maybe let the customers ask their question next time instead of cutting them off and dismissing them! I had items that i was going to purchase but put them back and left because it was really annoying.

I have been using this Walgreens regularly since Covid, and have found it consistently helpful,…read morewell-stocked, with a professional pharmacy staff that goes the extra mile--despite the fact that management does not seem to have the resources to spiff up the location or hire backup personnel. When I underwent chemo a few years ago, this was my pharmacy of choice for all the routine prescription meds. Only once were they unable to fulfill a prescription right away, when I required special mouthwash to control chemo-induced sensitivity. I should have waited the two hours it took them to find the stuff: instead, I went to the Walgreens on Environ Way, a much more luxuriously maintained facility with what looked like lots of extra employees. Their pharmacist offered me a version of the mouthwash made up from a compounding kit by their in-house pharmacist, without really discussing pricing. I gave the go-ahead and it cost me about $200 as it was not covered by insurance. I only found out why when I went back that afternoon for other meds to the Walgreens at 1500 Franklin St., where they had the exact same mouthwash (made elsewhere) waiting for me, for something like $2! I felt truly taken advantage of by the Environ Way "boutique" Walgreens, which never touched base with a supplier or sister store to let me know the mouthwash could be found quickly enough for a tiny fraction of the cost they charged me. They really were in it for the money, not the sick customer. The Walgreens at 1500 Franklin has always put me first and I will gladly put up with the occasional delay because I know they see me. I notice some reviews with low scores complaining that pharmacy service is "too slow." I'd love to hear more about the circumstances (was it a busy day? Was the pharmacy fully staffed?), because I have now been to 4 separate Walgreens facilities in Chapel Hill, and only the one at 1500 Franklin has taken care of me with reasonable speed, whether fulfilling prescriptions or receiving flu shots and other vaccines. I've never gone back to Environ Way, but at both MLK Boulevard and Jones Ferry Rd I've been "forgotten" for close to an hour or made to give up my turn in line when a pharmacist went on break or was going off duty, NEVER at 1500 Franklin. They have my complete loyalty, no matter how fast or how slow their services! In any case, they always do take time to verify the accuracy of information and are very good at contacting my providers when prescriptions expire. I have NO complaints.

Wheelgreens is where I go if I get a flat tire. This is not that place…read more Definitely one of the nicest Walgreens I've been to. The prices are still extortionate (which is why it gets only 3 stars), but this store was really impressive. It's in a cute old southern building right on the main street of Chapel Hill, in the part of town where all the cute college students walk around and get lunch and what not. It couldn't be more perfectly located for the students, and even though parking is challenging, it's very far from the normal, standard, generic design of a suburban Walgreens.

This is the single worst managed business I've ever seen. They are rude, disrespectful, have NO…read moresense of customer service, hard to communicate with and make too many mistakes. In any business this isn't good, in a pharmacy it could be tragic. If I could switch back to CVS, I would in a heartbeat.