moved into 897 College St, Toronto Canada and while the building itself is a good place, the rooms rented and supervised by Harrington Housing were terrible. First of all, they have illegally cut up a two bedroom suite into four bedrooms by placing some plastic boards in-between one of the rooms and then strap a curtain and called it a "door". Furthermore, my experience was abysmal to say the least. My experience with Harrington Housing was deeply disappointing, riddled with unprofessional behavior, poor communication, and negligence.
It all began before my move-in date when I was told the day before that my key wasn't ready, forcing me to delay my move. On September 3rd, the representative, Lilly, who was supposed to meet us at 1 PM, didn't arrive until 4:30 PM and still didn't have my fob. The room shown to me wasn't the one advertised, and when I raised concerns about its condition, Lilly responded unprofessionally. Only after asking to terminate my lease was I shown another room, which I reluctantly agreed to take, paying the difference via e-transfer.
The maintenance was equally frustrating. On September 4th, I discovered my room's door hinge was falling off. I filed a support request on September 6th and followed up multiple times (September 26th, October 2nd, October 15th) without resolution. Lilly eventually took a photo of the hinge but failed to act on it. It wasn't until mid-October that someone came to fix it, arriving hours later than scheduled. A separate ticket for a broken kitchen sink filed on November 6th also went unanswered.
Financial matters were handled even worse. A rent discrepancy in November led to a series of automated emails threatening legal action, even though my father had reached out on November 6th to resolve the issue. It took until November 26th--two days after the rent deadline--for the team to respond. When I spoke to Olga about it, her unprofessional behavior only added to my stress. She accused me of negligence and deflected responsibility, even though the issue stemmed from Harrington's poor communication and record-keeping. After countless follow-ups, I finally learned the discrepancy was due to an extra week in November because of their weekly billing structure--a detail that could have been clarified weeks earlier.
The lack of transparency, delayed responses, and unprofessionalism from staff like Lilly and Olga made this an incredibly stressful and disappointing experience. I would not recommend Harrington Housing to anyone seeking reliable and professional housing. One star is too much to give for the folks that handled my building. read more