usually my rate is a 5 stars but today dr.Carrie Byrd was out for emergency and had to meet with…read moredr.Paige and got so disappointed. I didn't appreciate this visit at all and wouldn't recommend anyone to have an appointment for skin check up with anyone but dr.Carrie Byrd.

Caring. Compassionate. Very thorough. Extremely friendly. So glad I chose this facility.read more

Not a friendly doctor..... If you don't do what she recommends she isn't very happy about it…read more Definitely not a doctor for people on a budget or looking for options that aren't sky high in price.

Dr Fichtel is so wonderful! She's an incredibly skilled injector, plus she's SO kind and the whole…read moreoffice experience is really lovely. I have gone to dr Fichtel for Botox and filler many times and every time it looks so great. She's also very conservative so you never look overdone. That said, I feel like she really makes 1 vial stretch so I get a lot of bang for my buck. Can't recommend enough!

I had my first ever visit at Stones River Dermatology office in Murfreesboro on 11/20/24. A small…read moregrowth on my chest was found and shaved off that day and sent out to lab for biopsy. On Monday, 11/25, I started calling the office and leaving voice messages requesting my results. My calls were never returned until 12/9. Unfortunatel, I was told I had a squamous cell cancer that needed to be removed. My appointment for excision was scheduled and performed on 12/16. I was also given an appointment for removal of stitches for 1/6/25. They would also let me know on the 6th how my margins looked so I would know if they got it all. Stitches were removed on 1/6. Unfortunately, they had not yet received results from lab. (Three weeks after surgery.) Again, I started calling the office on 1/9 to find out my results. Again, I had to leave voicemails at the office on multiple days - with no return call. Finally ... I received a call back from Danielle on 1/16. She called the Pathology lab herself and found out that my margins were clear. Thank goodness. My "far from glowing" review is due to lack of communication from this office. Multiple unanswered voice messages are unacceptable. Especially when I'm requesting results regarding skin cancer. It was mentioned to me that my calls were not returned expeditiously due to everything happening during the holidays. I might accept that excuse if I was just checking on my Vitamin D levels.

Absolutely the best dermatology office around. Very…read morepersonalable, professional and cares about their patients.

Terrible for injections. The doctor Used too much and now I have a deposit of filler resulting in a…read morelarge white area the size of a quarter under my eye for over a year now. They were not very apologetic nor did they offer any recourse for their negligent actions. Devastated and angry.

I realize that the start of the appointment time is really supposed to give the office and patient…read moretime to take care of paperwork so that the actual time to see the doctor isn't the time of the actual appointment. However, I had to wait an hour until the doctor came into the room to see me. A bit of a long wait. Once in there she was efficient, calm, confident and competent as well as friendly and approachable. She explained problems she saw and treated the spots with gentleness. She also offered additional options for dealing with reducing the occurrence of cancerous spots. I definitely would recommend her and plan to continue seeing her as my dermatologist.

I arrived 10 minutes after my scheduled time. Upon arrival, I was informed by the receptionist that…read moreRachel had left early for the day simply because she "wanted to." According to their stated policies, appointments may be rescheduled only when patients arrive 15 minutes or more past their scheduled time. I was well within this allowance. This situation is particularly frustrating as I had specifically left work early and drove 35 minutes to reach the practice. Having a provider arbitrarily decide to end their day early, in direct contradiction to policies, is unprofessional and shows a concerning disregard for patients' time and circumstances.

Dr. Gelbard is great! I had very little wait time for her to come in the room. She does my annual…read moreskin assessment and she sees me in between skin assessments.

rude front desk staff, keep messing up rescheduled appointments and blaming patients ... moving to…read morea different provider , and would not recommend this practice

I was referred here by a hair client. Her Botox is always perfect and since the lady I normally use…read morewasn't doing fillers I decided to try them out. I went to Kristie Bucher at Pinnacle. Went in for filler in my chin. I sent pictures to her cell prior to my appointment. She stated that yes she could take care of it with filler. When I got there I showed her my concerns around my chin and lip. She proceeds to do filler. I then decided that I wanted to plump up my lips a lil as well. The filler was $600 and the lil bit of lip filler (which was a touch up syringe was $395). So after leaving I was super sore super swollen. Out of all the years I've been doing fillers this was by far the worst soreness and swollen I've ever been. But i just was like ok it's just cause I've not done it in awhile. So after a week I did not notice no difference what so ever. I had it done May 26th (Tuesday). On June 1st (Monday) almost exactly 7 days, I messaged her cell number showing pictures from day of before filler and after on June 1. I showed her there was NO difference. I didn't hear anything back, and was later told she dropped her phone in the lake. On June 10 I texted her yet again explaining I've contacted the office and left messages as they were busy with others but I have not received any correspondence back. At that time she texted back asking me when my follow up appt was. I explained I was never given one. Within 10 mins I had her nurse calling apologizing and setting me up a appt. So today I go in June 18th 2020 so that she could see there was no difference. So she came in took 3 pictures and then shows me ONLY 1 of my after pictures from May 26 beside ONLY 1 present picture taken today June 18th. THE PRESENT PICTURE TODAY WAS TOTALLY DIFFERENT you could tell it had been softened, brightness was different it was no where like the other picture. I was put in a CONSIDERABLY larger room with WAY MORE LIGHTS. She said that she can see how much softer it looks. As I'm not rich but I'm not poor either but I work hard as hell for my money and when I spend it I expect to see what I paid for. So I held my tongue as at this point I'm extremely upset. She said well I'm sorry you don't see it. She then went to door, and said " So you don't see no softness at all?" I stated no and she said well I'm sorry. There was no have a good day, would you like to speak with someone else NOTHING! She took absolutely ZERO accountability, nor the fact she thought I'd fall for that EDITED present picture she took. This was a horrible experience and If your looking for a GOOD nurse to do your fillers and Botox- ID DEFINITELY SHOP MORE AND NOT WASTE YOUR TIME HERE!!!! You can see TRUE pictures NON EDITED below. NOW PLEASE NOTE IM VERY AWARE OF MY SUN DAMAGE, MY WRINKLES, MY AGING. But I also know when someone is lying cause pictures don't lie ESPECIALLY ones that aren't altered or taken in room with totally different lighting. This place is a TRUE rip off! Don't waste your money or time!!! My thing is ACCEPT ACCOUNTABILITY FOR WHAT YOU DIDNT DO, WHAT IS OBVIOUS AND NOT FILTER OR SOFTEN A PICTURE TO MAKE ME BELIEVE SOMETHING THAT I KNOW AND HAVE PICTURES TO PROVE IT!!!

I tried calling another dermatology group but couldn't get through…read more I call Franklin dermatology and got through right away. I had a spot where I was concerned about. They got me in two days later. I was back in an exam room within 5 minutes of walking in the door. Connor and Dr. Navarro were amazing and took great care of me. The whole appointment took 30 minutes. I highly recommend them.

Franklin Dermatology is a long time provider and staple in the Nashville community for all things…read moreDermatology...and they are apparently pretty good at what they do based off all the accolades and awards visible through out the waiting room and office. I recently had my first visit with Dr. Starnes and it was a great experience. She was very kind, knowledgeable and easy to talk to. All the staff that I encountered from check in to check out were friendly and professional. The office itself is spacious, clean and buzzing with activity. Overall, the visit was great. Happy to say that Franklin Dermatology is my go-to provider now!

I've been going to restoration dermatology since January now. Dr Vishra is easy to get in contact…read morewith and even gave me his personal number. On top of this, the staff is incredibly kind and helpful. I couldn't recommend it enough and have gotten great treatment for my hair issues.

Dr. Mishra was very thorough and took the time to address everything. He even followed up with me…read morethe next day and provided me with his personal number. The staff are wonderful. I was able to get a same day appointment. His office made me feel like I was in a spa.

My first time at a dermatologist and I was nervous. The staff was super friendly and helpful. They…read morewere fast and concise. They also had samples in the office so that's a plus. Super clean and I liked the people that helped me!

I admit initially i was not thrilled about having to essentially pay in advance the estimated copay…read morefor my Medicare. I needed a skin cancer removed. Now that the procedure is done I am thrilled with everything Rivergate did. The staff was awesome, the Dr is skilled and did a great job. I highly recommend.