I've used GEICO since arriving to FL in 2015, and we finally got round to adding my dear Queen Bee…read moreinto my auto policy. The reason for this is simple: she used a different insurer for over 30 years and they upped her premium by $600+/yr. No accidents, citations, nothing! Some good neighbor! So I visited GEICO office right round the corner from our home, barely a mile away. Let's just say these folks are a better neighbor for all that happened. We were greeted and served straightaway by Wanda R. who was a pleasant enough lady. She plugged in all my wife's info into their system, asked questions and explored options for discounts, etc. So after all that business going back and forth w. the computer and my own GEICO app...voila. The Queen Bee is now saving $900 a year for the same amount of coverage, or $75/mo. All this stuff adds up and since it never had been easy since the Rona, it only makes sense, friends! Office has its own cute little building on US 19 northbound service road just north of Belleair Rd. Inside is no real big deal one way or the other. It's an insurance office, so don't expect popcorn and balloons anyway. The associates all seem to have their own desks decorated and homey looking, so I'm sure that's a good clue as to how they run the place. All in all, I now believe I'm validated in my auto insurance choices since getting here to the Sunshine State several years back. Thankfully no claims thus far, and here's hoping it stays that way. Either way, these folks offered good, straightforward service in a timely manner. That's one thing I'd never expect from insurance brokers!

The worst customer service I've ever experienced and it's not even close. Discovered there was…read morefraud through my credit card with geico, made geico aware of the fraud and they did absolutely nothing about it, didn't even stop the charges or investigate anything, I had to file a police report to get it corrected. Took on average 2 hours just to get through to a person each time I called and they were pretty much useless when I did get them on the phone. Garbage customer service 10/10 do not recommend using geico.

I just moved to Florida and Kristy Harris is an amazing Agent . She was professional and patient…read morewith me as I figured out which coverage was a good fit for me. I would highly recommend her in the future !

I was looking into collector car insurance coverage and of course, pricing. Reddon McLaurine was…read moremy contact agent and his follow-through was amazing. There were so many variables to cover, and Reddon did them all...professional, prompt and personable, just what I look for when dealing with businesses. Keep him happy and don't let him leave!

They were really helpful and friendly and answered all my questions. And my agent Leasa saved me a…read morebunch of money!

From the owner: We are full service insurance professionals here to meet your needs and make the insurance process…read moreeasy for you. We can take complicated insurance concepts and make them simple understandable. You can trust us to find the products that will meet your needs and your budget.

This place is horrible not only unprofessional but inconsiderate of people's time. My vehicle was…read moretowed there on Monday I just heard from them this afternoon (Friday) around 430p.Via text. The report was an inspection we can't diagnose your vehicle we don't know why it's stalled. I was recommended this place by the AAA roadside agent regretfully I took their advice and my vehicle is now stuck there still not fixed and I need to pay for a tow to my house which isnt covered under my membership .Now they want to charge me $169 for nothing, because according to them they couldn't see whats wrong with it .I didnt ask for an inspection I need to know why it stalled.4 days and no reason why it stalled.DO NOT TAKE YOUR VEHICLE HERE EVER!!!! AND AAA roadside is terrible too. I got better service with GEICO'S roadside assistance.

This place is a nightmare. You'll likely get towed here due to AAA but if you use the drop off they…read morewon't even call you to let you know they have your car. You can reach out to them days later and they will tell you it'll be 2 days and then when you call on the 2nd day they'll tell you it'll take 5 days till they even LOOK at your car. AAA membership benefit? Even the manager thinks this is a good way to run his shop. Unbelievable for a shop to run this badly and carry the AAA name. Remember it's just a franchise so it can sound like a place you can trust but DONT. So far it's days now and my car is still sitting in their parking lot over night for days and still hasn't been looked at.

I was hired by Rob Sheehan to work part time. He requires a contract to not work for another state…read morefarm office within so many miles of his office because he would potentially partially reimburse me for a admin insurance license. I decided that I did not want to do that and would pay for my own license . I told him that I did not want to pursue employment with his firm beyond the 1 day I worked for him and requested he pay me for my time. He then informed me that he decided he was not going to pay me for bathroom breaks, and he was also going to charge me for a background check. I would not do business with this guy if you paid me. He is unprofessional.

MANY KUDOS AND RECOGNITION to ROB SHEEHAN-STATE FARM AND STAFF! I have been a client since 1995…read more Regardless of whether I call for a price quote, questions regarding complex situation or . . . when I recently sought assistance after a minor car accident - Rob and the agency staff - Joanne, Laurie and Sidney - manage opportunities and issues with the same attention, effort and timely responses! I recently received a response @ 6:51 PM! We now have 3 automobile, home-owners, flood and personal umbrella policies with Rob Sheehan-State Farm. Thank you to Rob, Joanne, Laurie and Sidney! - Rob H., Palm Harbor / Ozona, FL

I never thought that you needed an insurance agency for auto insurance, I always used to search for…read morequotes through various sources til I found the cheapest. As I got older and wanted more than the LEAVE YOU IN THE DIRT MINIMUM PIP COVERAGE! I found these guys and have always had the highest level of costumer service, I mean like the kind that barely exists anymore!! Going to miss these guys now I moved to AZ. Happened upon them bout a decade ago, found that it was the best choice on me saving me time, energy and MOST OF ALL SAVING ME FROM ANNOYANCES!!!

Jim is a fantastic agent. Always available to answer the phone and provides great insight into the…read moreinsurance he provides. He is a true adviser and it's obvious he has my best interests at heart. Wouldn't go anywhere else!

great offers and great agents! they are so helpful i wouldn't want any other auto insurance but…read moreallstate!

I had our car insurance for years through Allstate but when I switched at the end of 2019 it was…read moreone of the best moves I made. I finally had it with the regular increases from Allstate and found better rates and excellent customer service with the Pam Leonard-Williams group. Every time I had a question or an issue they were pleasant, helpful, and always called me back right away. The rates are better here and the length of time that a previous fender-bender incident (very small!) remains on our policy is 2 years less than at Allstate! So glad I switched, just wish I did it sooner!

I had my car/renters insurance with this agency for a few years, but after a few disappointing…read moreexperiences, that's not the case anymore. I first signed up here because the rate was the lowest I could find for decent coverage. However, I started noticing that every time I called for any questions or issues, I couldn't always get an answer right away or didn't receive a call back as promised. The final straw was when I received my renewal bill a few months back. Suddenly I was being charged $30/month more for no obvious reason, as I had not had any tickets, accidents or vehicle changes to cause an increase. I called to ask what was going on. The man I spoke with assured me it was because some discounts had "fallen off" my policy and he would work to get it straightened out, then call me back when it was done. I didn't receive a call back from him. I tried calling multiple times and couldn't get an answer from anyone. Finally, out of frustration I called and asked to speak with the office leader. She reviewed my file and said that the increase was actually due to "general rate hikes across the board" and had nothing to do with my discounts. I asked her what she could do to retain my business. She suggested lowering my coverage so the premium would drop. My coverage wasn't even that high to begin with. As someone who used to work in a different car insurance agency, I would never suggest someone lower their coverage as a first option. I was really surprised that's all they had to offer. They didn't really seem to concerned about my sudden rate hike. I started shopping around and found a quote with Geico. They offered me the exact same coverage I've always carried for 50 BUCKS a month LESS. Guess who's got my business now.....