I went to this nursery twice in 2013/2014. They are very friendly, have a great selection of native…read moreplants at very reasonable prices. The plants were small and so matured in 2015. I will go back again.

I had three problems with this nursery this year. Pre ordered plants that had not germinated,…read morepreordered plants that weren't delivered and seeds that were given that never got sown or delivered. I won't be going back.

Longtime Customer -- Cautiously Optimistic After Recent Changes…read more I've been shopping at this Richmond Ace Hardware for over 20 years. It's been a constant in the community, and I've seen it evolve--especially over the past six years with multiple ownership transitions, first to JC Licht and now back under Ace. This store is less than two minutes from my home. While I have three Home Depot locations within about 20 minutes in different directions, the convenience of Ace has always mattered. That said, convenience alone doesn't justify the premium pricing that Ace typically carries--what historically made it worthwhile was something far more valuable: exceptional service. For years, this store stood out because of its people. The staff were knowledgeable, experienced, and genuinely helpful. You could walk in with a problem--not just a product request--and leave with a solution. They knew their inventory, suggested alternatives, and often had connections to trusted local professionals if the job required more than DIY. When the store transitioned to JC Licht, I had some optimism. Their historical reputation--dating back decades--was built on strong service, quality paint products, and thoughtful integration into local hardware ecosystems. Unfortunately, my experience during that period didn't reflect that legacy. The staff lacked product knowledge, service levels declined, and pricing remained uncompetitive. The value proposition simply wasn't there. One early visit during the current transition stands out: I was looking for specific carpentry hardware, and the associate assigned to help was clearly unfamiliar with even the basics of the category. It wasn't just a lack of depth--it was a lack of fundamental understanding. That's a problem in a store that's supposed to differentiate on expertise. Now, with Ace back in control, I'm willing to give the store another chance. I recently stopped in and saw that they're undergoing a significant remodel. That's a positive signal. But ultimately, fixtures and layout won't determine success--people will. If management invests in hiring capable staff and training them well, this store can reclaim what once made it valuable: knowledgeable, solution-oriented service that justifies both the price and the proximity. I don't mind paying a bit more if it saves me time and delivers real expertise. That's the trade. Right now, the jury is still out. I'll give it another visit or two and see if the improvements go beyond the surface. M

We all know the prices are high, but ace is convenient with a helpful hardware man the way it used…read moreto be. But not now. Was talking to the manager about $700 worth of EGO batteries that are not working after one year and of course tells me I have to send it to the manufacturer. Don't buy anything that is not warranted by Ace or you will have a hard time getting your product replaced. Make sure you save all receipts because now they have new owners and the rewards program cannot duplicate my receipt so I can get this three year warranty on this battery . Now this is my problem. No one saves receipts for everything they do. More importantly Also bought two $10 bags of softener. forgot to grab them when I left because they are outside came back a couple hours later and the manager gave me a hard time about the receipt and Made. The girl that rang me up proved that I paid for them. I'm a regular Customer ridiculous way to be treated like I'm some kind of thief that would walk in there and tell them I'm stealing two bags of water softener. Will not be returning to this ace. and yes, the manager was the one acting this way. The same guy that saw me two hours before this. Tom would've never treated me this way

Caravelle lighting is an old hidden gem that has been around forever. Knowledgeable staff on all…read moreyour lighting needs. The lady that works there needs to smile more the owners wife.

I have a 50+ year old mid-century lamp that had been through a lot and took in to get it rewired…read more It's back to what it was 50 years ago and more. They found it had an extra place in the lamp for a night light and added it just to be nice. This will be my go-to for lamps. Also bought a new shade.

They are very knowledgeable in helping with trees and shrubs that fit into different spaces.read more

Purchased from Perricone on 4 separate occasions and each time has been great…read more You pay more for good quality so it may be pricey for some.

Family run farm-stand that has a little bit of everything for your Fall decorating. Quality…read moreproduce, at a "won't break the bank price point".

Great selection of Koi and water plants definitely worth stopping and taking a look. Customer…read moreservice is great.

Nice choice of aquatic plants very helpful staff. We didn't need any fish at this time but if we…read moredo we will be back. Liked what I saw. Dan & Karen H. .

I spent a significant amount of money at Breezy Hill last year--well over $1,000. Unfortunately,…read moremore than half of the perennials I purchased have not come up this season. Last year, when a few of the plants showed signs of distress just two weeks after purchase, I brought in photos and spoke with the horticulturist. Her response felt dismissive, as though my concerns weren't taken seriously. I experienced the same treatment again today. I was told, "We don't cover any of our perennials. It was a dry winter," with little acknowledgment of my prior concerns or investment. It's incredibly frustrating to feel dismissed twice, especially after spending so much and trying to be proactive. I used to speak very highly of Breezy Hill, but after these experiences, I can no longer do so in good faith.

Laurie Bujack was fantastic to work with as a planner and designer. Her work ethic is bulletproof,…read morewith the responsiveness to the changes and modifications as the design evolved, especially as the price proposals came in and there was the need to help the phases fit the budget. She was also very responsive to a few glitches that arose in the complex and timely communication, as well as tweaking needed for last minute adjustments. Laurie is a very competent project manager AND designer, for those reasons! She is a consummate professional. The only observation to recommend improvement: that our kind lead installer take moments to teach his crew about guarding the safety and treatment of more fragile perennials and the final placement of shrubs needing to be plumb/vertical...a sharp eye before accepting the final results of his workers.

WAS nice, used to enjoy going there...had a great mix of arts n crafts! Sadly it has closed , I was…read morevery upset