This hotel is beautiful but it's experience is shameful due to the standards and values of the team…read morerunning it. We were told our luggage would be picked up by 2pm and so when we got back up from the gondola at 2:30 and saw our luggage still waiting we had no choice but to wait for the car or walk to the hotel. We chose to walk so we can settle in earlier and get ready for our plans. We were told we can get on the 4pm ride back up to the gondala, which then we were told actually leaves at 3:30. Because our luggage arrived late, we could not be ready in time for the 3:30 car. Another occurrence- we were told everyday we could take a 3:30car to the gondala so at 3:15 when I told them we would need a ride, they told us they were full and not drive us up. It's an uphill 15 minute hike by foot, and my partner has cancer and can't frequent that trip. The lack of accommodation and adherence to the expectations the staff set really was upsetting. On top of that, the pool is much too cold to swim on a chill day and our mattress has blood stains on it. I was told my meals could be accommodated as a vegan and for breakfast all I was offered is bread and fruit cup. Beautiful hotel but not worth the price.