If I could give this company zero stars, I would.
I absolutely agree with Kendal, the review prior to mine, that there is a complete lack of professionalism and coordination. I cannot, with good conscience, ever recommend this company to someone else.
Beware of their changing contracts. When I originally booked the chairs, I was quoted one price. By the time the event rolled around, the contract had been changed on their end. I was told repeatedly that "this had been made very clear to me that there was a price increase because of the holiday week", yet there had been no communication on this topic. Nor could it be proven by the company through written communication she claimed she had provided. She simply went into her system and made changes to the contract on her end without notifying me.
I was able to verify this by acting as if I was starting a new reservation order on the website and the original lower price populated. I took a screenshot of this, along with my contract where the price had mysteriously increased, and sent this to her asking why there was a difference. Her response: "I was very clear in my communication to all of my renters about this increase in email and by phone." When I asked for proof of this email, she did not reply.
In addition to the changed price, my date of delivery was changed without my consent. We were told we had to be home during delivery, however the new day and time conflicted with the middle of the work day. They were inflexible about this change, despite the lack of consent, and do not provide any pickup options.
I then stated if this was all going to be an issue then perhaps she should refund my deposit and we should cancel the order entirely. She then quickly stated she was canceling the order, per my request, and there would be no refunding of the deposit, per her contract.
However, I did not authorize a cancellation without refunding of the deposit. So technically now I'm not receiving services I paid for, because this person is making decisions based on her feelings and instead of acting like a proper business owner. I said I did NOT want to cancel without the refund, and to please still follow through with the services I paid for, and she is now entirely ignoring me. She will not reply to written correspondence and she sends me (and my husband) straight to voicemail.
**My advice: Other than NOT using this company at all, if you do fall for their bait & switch techniques, TAKE A SCREENSHOT of your original contract and verify it hasn't changed the week of the event. Keep any form of communication and even go as far as to take notes if you speak on the phone.
At the end of the day, the money isn't the biggest issue here. It's the fact of how unprofessionally and poorly this was handled. This company fails to recognize the need to treat customers with respect and actually provide the quality service they claim to give. Instead, these people took a coward's response and cannot even pick up the phone to resolve the issue.
Highly DO NOT recommend. read more
