I am conducting market research of senior housing options in Hillsboro and Forest Grove. The person answering the phone today at Harmony Guest House said I needed to speak with Lucy, the owner and administrator. After a brief hold to confirm she was available, the front desk person stated Lucy was in her office and routed my call accordingly. Upon transfer, I introduced myself and explained the reason for my call. I stated, in exchange for her providing only 4 basic pieces of information, I would be happy to share the complete data set of her area's competition with her. Lucy replied by stating she was in a meeting. I apologized for the interruption and asked if there was someone else I could speak with. Lucy curtly replied, "no". When I asked if I could leave my number for a call back at her convenience, Lucy promptly hung up without another word.
Lucy operates a community responsible for the care of our society's most vulnerable adults. This said, I am shocked by her disregard of this simple request and blatant rudeness. As the owner and administrator of Harmony Guest House, Lucy leads by example. Her unprofessional conduct and lack of basic manners has set a very low standard for her employees. Any reasonable person would question the quality of service she provides the seniors in her care who do not always have the ability to assert themselves, communicate their needs and desires clearly, or hold her accountable by writing a review to share their experience. read more