We found the staff both kind and professional. Help and guidance was always available. A difficult…read morejob at a difficult time. We would like to extend our thanks to all you do, day in and day out. The care our father received was excellent.

My father stayed at Falls Run Nursing Home and Rehabilitation for a few weeks before he passed…read moreaway, and our experience was deeply disappointing. Throughout his stay, we witnessed repeated instances of negligence and lack of proper care that could have easily been avoided. On more than one occasion, my father fell from his bed because staff failed to ensure the floor mats were in place. Despite the first fall, the same mistake happened again a week later, when they forgot to replace the floor cushion after a meal. We also discovered that the wheelchair provided to him was faulty--it only had one functioning lock on one wheel. One day, while my mother briefly stepped away during a walk outside and after locking his wheelchair, he slipped down and off a curb, causing him to fall off the wheelchair. Even one of the head nurses, Heather, acknowledged that the wheelchair was defective. The most devastating incident occurred the night he passed. My father repeatedly told the nurse he was having difficulty breathing. Although she gave him oxygen, he was becoming increasingly confused and kept removing the mask. Knowing this, she should have checked on him more frequently--but instead, he was left unattended for nearly an hour, during which he passed away. To make matters worse, we are now receiving bills from the facility, even though his insurance confirmed that his stay was covered. I do want to acknowledge that there were a few kind and attentive staff members--specifically James, and Brea - who showed genuine care and compassion during his time there. Unfortunately, their efforts were overshadowed by the facility's overall lack of responsibility and attention to patient safety. Our family trusted this facility with my father's care during his most vulnerable time, and that trust was broken. I cannot in good conscience recommend Falls Run Nursing Home and Rehabilitation to anyone seeking compassionate or attentive care for their loved ones.

My wife has been In Poet's Walk for seven months. She is a dementia patient and is bound to a…read morewheelchair, unable to feed herself. Having been in another facility where her care fell short of her needs, I searched the local area to find a facility that I thought could provide the care she needed. That led me to Poet's Walk which has turned out to be the right choice. From the moment that my family and I toured the Poet's Walk facility, seeing the staff at work with the patients, I was left with a feeling that they knew what they were doing and the level of care that my wife needed would be available. The staff works well with each other; each residence is assigned to a specific Care Partner. They assist each other as necessary for the proper care of each resident. In watching the care partners at work, most really show care for the residence. The building was thoughtfully designed. There are two U-shaped wings for the resident's rooms with a dining room for each wing. Each wing is connected to a central area that is called the Main Street. From the Main Street area there is an outside courtyard that allows the residents to enjoy being outside on nice days, surrounded and protected by the surrounding building. My wife and I often sit outside in the courtyard and enjoy being outside among the flowers, many of which are taken care of by the residence that have that ability. The Main Street area allows the residents to gather and enjoy the many programs that are designed for their abilities and pleasure. On my daily visits to my wife, I often watch them play games of different types and see the enjoyment they get from the entertainment often provided. Although my wife is unable to participate, she does enjoy watching the activities. My wife and I eat together daily at lunch. I really enjoy feeding her and look forward to our time together. She eats breakfast and dinner with the assistance of a care partner. The food is good and might be considered excellent for this type of facility. It has improved considerably over the past few months. Organization in the dining room has gotten better but patients is required by all as the staff must assist the residence to get to the dining rooms and then sort out the correct type of food for each resident. This all takes time sometimes causing a wait to eat. Poet's Walk is well managed. I see and talk to the different section directors, almost on a daily basis. They are always open to suggestions and strive to find a better way to do things, evidenced by the changes that have take place, always to the better. Is Poet's Walk perfect? Of course not but I can say with confidence that management is working on getting there. Gerald and Gloria Sutts

I had the privilege of working with the Poet's Walk of Fredericksburg team since before the…read morebuilding opened. The plans, the science, the research, the methodologies for care are exemplary. From the neighborhood layout, to the consideration of the residents in their disease process... the ongoing staff training and their compassion. Not every family can manage their loved one at home. The team at Poet's Walk loves and cares for each resident like a member of their own family... 24/7. Caring for a single person with dementia is a challenge... this team cares for 60+ residents at any time, all in different stages of their disease process. Good meals, hydration, mobility, activities, therapies, support for families... you get it all at Poet's Walk. Poet's Walk of Fredericksburg is a premier choice for memory care.

My husband has Alzheimer's disease and we placed him at the Cottage section of Spring Arbor which…read moreis designed for memory care. He experienced "transfer trauma" which is common and could become angry and aggressive, which is also common for Alzheimer's patients. Their response was to add medications and keep adding them until he was in a chemical straight jacket. This included the use of benzodiazepines. I was terribly concerned, especially when the prescribing nurse practitioner proved uncooperative in meeting with us. I set up a virtual meeting with his neurologist during which he was unable to open his eyes he was so drugged. She took him off drugs or lowered the dosage and he came back to life. So did his unruly behavior so they kicked us out. Staff is under trained but doing their level best. The leadership is not looking to care but to manage their patients.

From the owner: At Spring Arbor Cottage of Fredericksburg, we provide the very best in Memory Care senior living…read moreservices. Our Cottage Care program offers a unique and highly effective systematic approach to caring for residents who suffer from Alzheimer's and related dementia. Our highly trained staff and un-paralleled quality programming provides comfort for our residents coping with dementia as well peace of mind for their families. Schedule a tour today!

Memory Lane Home Health took great care of our mom, very professional all staff are in uniforms…read morewith logo, my mom knew who was coming to her home prior to coming with a visual picture, all caregivers required to have Covid testing. Highly recommend management will go above and beyond to make sure your loved one is happy.

Do not use this company. It may seem like nothing, but they overcharged me for about an hour of…read moreservice. The carer was great, but put in an inaccurate end time. I called the company and was promised a return call from "Tara" to resolve the issue. It's been 2 weeks. Sadly, these days, to get companies to do the right thing, you have to resort to social media. If you want fair charges for service - call a different company.

We engaged comfort keepers for elderly care about 2 months ago and it has been very frustrating and…read moredisappointing with their services, quality of care takers and mostly lack of communication. While I understand there is staffing shortage everywhere, the least they can do is to communicate timely with customers so other arrangements can be made. It is not acceptable to leave an elderly person not knowing if the next shift will show up!!! That is endangering the safety of the customer!

Last Place I'd EVER consider taking an Elderly parent. The Smell; cleanliness was a total turn…read moreaway.. in comparison to other facilities I've visited. Regardless of how long it's been in existence.

Like many facilities, Hughes Home seems to suffer from near constant understaffing. That said, I…read morehave definitely seen worse in our area but have also seen better. However, most if not all of the staff is very caring. Advocating for your loved ones is a must as it is possible the staff might be too overwhelmed to keep up. When I asked if someone could help change my dad's shirt as it had not been changed in three days (there was a food stain on it), I was assured it would be changed that evening. Every day after, he was in a clean shirt when I arrived. Someone needing significant care who cannot self advocate might not be able to have their needs met due to the staff's workload. They have unfortunately taken TVs out of resident's rooms. Not sure why -- maybe to encourage social interaction? Bummer for anyone who might be bed bound. Activities staff is very kind and fun. Always smells clean and the courtyard out front when you walk in is very lovely.

I'm stunned that this health and rehab facility has gotten so many low ratings. I'm going to assume…read morethere have been many changes between those negative ratings to present. I'm currently a patient at Carriage Hill recovering from a surgery and have been here for some time. I can't say enough good things about the center as a whole. The first thing I noticed is the lack of urine and antiseptic smell. It smells fresh and clean throughout. It's very clean and orderly. The patients and full time residents are in good spirits. There are daily activities to keep residents busy, happy and laughing. Just last week there was a band and a cookout. The nursing staff and CNA staff are michelan standard and I don't say that lightly. These folks care about the patients here and it shows. They're not faking it. The administration is made up of kind people that took the time to get to know me when I came in. The dining room is wonderful. The food is so good. The kitchen staff treat us like family and the variety is there. Again, the cleanliness is unmatched. Every staff member that I've met has been helpful and kind. I'm only here for a short time and hope I will never have to be a full time resident anywhere. But, if that happens I would chose Carriage Hill in a heartbeat.

This is the type of place I wouldn't wish on my worst enemy. Understaffed and the few here act…read morebothered when you ask for anything. Someone is making bank... You pay out the nose and get awful service anyway.

It should be zero points. Failure to file proper DNR form on my Mother. In process of resuscitation…read more( she did not want) they claim her precious heirloom diamond was lost. The ring is still missing! we sent them signed DNR but it was not honored. Weeks after she had been there , because they realized that LATE that they did not have one on file. Several incidents of poor communication and lack of coherent stories from various staff members. Getting a hair appointment was a fiasco. Getting my mother a cup of coffee was a fiasco and then it would be COLD ! They Promised Beautiful garden area: Dead plants and over grown weeds. Molding outside furniture in March! Said the landscapers came but obvious they did not. Claimed because of snow messed up the schedule . the smell of piss was over whelming most days in the main gather hall. Do NOT let LO near this place.

Severely undertrained; understaffed facility resulting in catastrophic if not fatal caregiver…read moreneglect.