I shop at Harding's often since it is a neighborhood business for me. A woman waited on me today that I have never seen before, although she informed me later on the telephone, that she is a manager... and if so, they must be scraping the bottle of the barrel for managers at Harding's. I checked out at the little aisle with the lottery tickets and I kept looking for all of my packages and she told me I had them all so I left. The service was very sketchy ... no smiles, no how are you today, etc. This business is normally a very chatty friendly place.
I got home, unpacked my groceries, and I was missing a bag that had six pouches of cat food that is very hard to find, so I was happy to find it on the shelf, since the only thing our old cat will eat. I checked in the car and my husband made another trip out and checked the car. There was no package on the floor in the garage, so I called the store very nicely and said that I was missing this package and instead of asking for my name and number so that if someone turned it in it could be returned to me, the woman said, well I know I packed them because I threw the box away... and I agreed, and said I saw that too ...nshe said I don't have the package and hung up. A couple hours later I called back and said that I think I should speak to a manager and she said she is one.. so I told her that as a manager she should have taken my phone number in case someone turned in the package and she said "no one turned anything in maam" and hung up again. She could have at least said she was sorry that I missed my package, or that she would keep an eye out for it ... instead, she was just short and rude. I can't say that I will never go back in the store because they're local and they have wonderful meat, but I can say that I would stand in a line a mile long, before I would have this person wait on me again??? it's too bad if an employee, especially a manager, is allowed to treat regular customers so rudely and abruptly. Very disappointed. By the way, the packets are a dollar a piece, so I lost a $6 bag, which to me is kind of a big deal. read more