Nice location and comfortable but Zero internet. Never would have picked this knowing that. Staff…read moreat checkin night tried to fix it. Chinese guy said it's really bad they are switching carriers. They said they would call me back with a fix and never did. In the am a nice girl at reception put me on the new test system in the lobby. She also said the old system did not work. I asked for a credit and it's been a week... crickets. Don't stay here if you need WIFi, advertised but not available.

Excellent spot in Napier. Spacious rooms, clean & gorgeous bathroom, extremely attentive staff and…read moreadequate parking. Hotel has two buildings, laundry on site & is walking distance to restaurants and shops. Our room had a fireplace and jacuzzi that we didn't expect. The bed was very comfortable and the complimentary laundry facilities set the tone for the rest of our holiday. Definitely recommend and will stay here on our next stop through town!

Cute Art Deco hotel across from the Napier Library and Art Museum. Walk across the street to enjoy…read morethe beach. Napier is filled with so many historic Art Deco gems. After the earthquake of 1931 that destroyed downtown Napier. The city was rebuilt in the style that was fashionable at the time, Art Deco. Today, these buildings are preserved leading to a large collection of beautiful buildings in a relatively compact area.

The room was comfortable. It cost $269 to stay here, which is reasonable. The customer service was…read moreimpressive. Parking is free after 5 p.m. which is great! Very close to the beach, which is lovely. Stores close at 5 p.m., which was unexpected - so if you want to explore the shops, you'll need to do that early. Would recommend staying here!

Stayed here on a whim with my husband and small son. It was well-rated on TripAdvisor so we gave…read moreit a try. We made the reservation at the Napier iSite. Our room was large and felt like it was designed for an IKEA catalogue. We did not have a full view of the water but did have a balcony off the side of the building that gave us a partial (but lovely) water view. The bed was very comfortable and the room was quite a good size. The design of the bathroom was modern, cool and thoughtful. We had dinner at The Boardwalk restaurant across the street (very tasty) and breakfast next door at Milk & Honey(could take it or leave it). There was a nice little playground a short walk from the hotel, by the water.

We have traveled all over the world and NEVER found better accomodations or a friendlier staff. The…read moreservice is fantastic and the prices are modest. This IS one of the greatest attractions in the Bay Area. Great food and beautiful view. We can't wait to be with them again. My name is Dalton Walker and this is a genuine, totally unsolicited endorsement. BTW - amazing menu and food

Beautiful building and well located. Early 1900s architecture is gorgeous but has its limitations…read moreif you are looking for amenities. Rooms are air conditioned, which in this humid climate is essential. Windows are original period pieces and operate with difficulty, and noise penetrates. Internet is free for guests, but it is spotty and weak. It cannot be relied on. Bathroom is a stark all white motif that can be blinding when the sun shines through the window. Nice shower. Restaurant has good food and friendly service.

An historic B&B perched high above the city on hospital hill with beautifully restored woodwork,…read moreglistening floors and a terrific host/owner, Yvonne. We stayed here three nights while on a 2-week holiday throughout New Zealand. We had come to Napier/Hawke's Bay to explore the vineyards and wineries. This place is a bit tricky to find as it is located up atop fashionable hospital hill in the middle of narrow winding streets but trusty google maps did just fine. The inn itself is immaculately preserved and updated to suit the modern traveler. Since all the rooms are unique, TAKE CARE IN YOUR BOOKING. The king suites are spacious and inviting while the queen room we had on our first night disappointing. We had used a travel agent and naively assumed he was watching out for our interests (perhaps we should have done more research) and were assigned one of the modest Queen room (Chablis-note on the website there is an incorrect link that takes you to the pictures and details for the Chianti room-one of the nice big guest suites). As the weather had become quite hot, and like most small business in New Zealand this place has NO A/C, the only way to get any air in was to leave the two French doors wide open. This would have been ok except we started being bothered by a few mosquitoes and since there weren't screens, wehad to close up the room and try an soldier on in a hot room. Can't recommend Chablis room. Fortunately we were able to move to one of the larger rooms, Versailles for our final two nights (NZ$75 more per night) but well worth it. This room was on the side of the house and was perhaps 3 TIMES AS LARGE as our original room and since it faced the garden instead of the street with its street lamp drawing in bugs from far and wide, was a MUCH BETTER EXPERIENCE for our final two night. Pros: -excellent hot cooked breakfast each morning (be sure to let Yvonne know the night before what you would want and what time you will dine -lovely (but chilly) pool-perfect for cooling off after a hot day -immaculate historic building -nice firm beds (although a bit softer pillow would have been to my liking) -Yvonne herself - she is very concerned that guests have reservations and tours and goes out of her way to be welcoming (and she reminds me a bit of Hellen Mirren-perhaps a younger sister) Opportunities: -I felt the soaps and such to be a bit down market -with global warming I think A/C will soon be required given the room prices (or at least screens) Bottom line: IF IN A KING SUITE-a must stay location; but book ahead, it's a popular spot.

Location was the most convenient in the town center facing the water front. Unfortunately our room…read moreon the 3rd floor opposite the spa fitness store was not high enough than this store to gain water view. The room was comfy enough for overnight stay.

Rudest staff I've encountered and I travel for a living…read more The rooms are OK if you can deal with their staff. Totally flabbergasted.

We booked this place before we left Wellington on our way north. It turned out to be a good pick…read more We got a king on the front facing the beach. It has a good air conditioner and the room has all the equipment to fix basic meals if you so choose. The location is close to most of the downtown stuff and we did the Saturday morning farmers market. They have plenty of free parking.