When I first start going to the gym, I was so excited because crunch is an amazing gym with an…read moreawesome business model. But there are constant problems on the maintenance side of things. Often times there's no soap in the soap dispensers in the men's room, the men's urinal, there's only one, hasn't been working for six weeks, machines breakdown and they don't fix them, and pads where you put your legs or arms are totally worn through the viny! deep into the padding, and it will stay like that for months, and still nobody is replacing those.
Absolutely pathetic.
EDIT:
I finally canceled my membership here, but they kept charging me, and when I would reach out to ask for the manager, Josh, I was always told he was busy or not available. I spoke directly with the assistant manager about the situation, he told me he totally understood, and he would personally work on getting my refund.
When I called for him again, I was told that he moved to Tennessee to take over a Crunch Fitness gym, but when I would call to ask if he would follow up on what he promised me he would do, I was told that he was in training for a few weeks and I couldn't speak with him. I found out that his brother was a manager at the gym in Tennessee, I left multiple messages for him, I spoke with multiple people at that gym, and I never could hear back from anybody.
I finally went into the Madison Wis. location and spoke directly with the new manager, Josh, he said he would take care of everything by that Friday, in four days, but weeks later nothing had happened. I emailed and called the facility a total of 22 times, and my money was finally refunded to me.
And this was months after I had cancelled my membership...