Problems with this company begin at the office, which is extremely poorly run, with rude employees,…read morewho try to "get back" at the customer, who dares to question their methods. I have been a customer for the past several years, and had my cc info on file so that automatic payments could be made. I had been living across the country for winter and spring, and arrived home to find that weeds had taken over the large, horseshoe driveway, and the front lawn. It took weeks for the office to send someone out, which I get, because it's summer in Bar Harbor. What I did not appreciate was receiving a call on my business line about my "past due bill," during business hours. Apparently, the company changed the payment portal, without informing customers, so my cc was no longer charged. Add to that, I was unable to sign into my account and make a payment. I asked the lady who called to please not make dunning phone calls on my office phone (the amount due was a mere $103), and she immediately got snarky with me, and followed up with a harassing email, arguing that she had a right to call my business phone. I definitely felt targeted by her ire, and asked her, once again, to stop harassing me, and that I would pay the bill. According to the files, I had until December 1st to pay, and her harassment started on the 7th of November. Back to the portal, and not being able to sign in anymore, required a link to be sent to establish a new portal. Which I did, and paid the bill. After which, this woman promptly cancelled my account, out of nothing more than spite! Why on earth didn't she simply send me the link in the first place, with an explanation as to why this would be necessary?! Some people just have a need to be nasty and confrontational. I've been a good customer, who has been treated in a rude and retaliatory manner.
