Unreliable. Very convoluted communication. Doesn't respond to emails and texts after handing out…read morebusiness card. Makes commitments to work specific days, and despite several interem confirmation texts and emails from the customer, does not show up on the day scheduled, and does not give prior notice he doesnt plan to come that day. Mr. Spencer Hill's initial response on yelp was quick. My first impression was that he seemed cleancut and ready to do good work. He came over, handed me a card with email and phone number on it and said he was available Thursday and Friday. I said i would like to book him those days. He would give me an estimate. He sent an estimate. I said yes please. He took several days to get back to me, and then said he no longer could honor those days. He offere me monday. Although i had plan to leave the state, I again said yes please. I was only available to be there that week, and i changed my flight so i could meet him Monday. I sent some follow up messages. I sent a confirmation query the day before. He informed me the morning he was supposed to arrive to work that he couldn't come. Another problem is that he arbitrarilly wants to continue communication through the yelp platform, which is really just for finding businesses and sharing feedback. As a cultural norm, people communicate by phone, text and email for regular communication. It's weird to arbitrarilly move communication back to yelp after making phone/email/text contact. It's very odd to expect someone to use yelp like a texing platform on a continued basis. How would a customer even know to look there for ongoing messgaes? I hire a lot of workers and i have never encountered this before. It's especially odd after meeting in person and handing a customer a business card with a phone number and email on it. A business should take in to account what the customary mode of communication is, especially for the client base it serves. In particular, I feel strung along by this business at a very real cost.

Hands down, Spencer @ Pine Tree Handyman is the best handyman in all of Downeast Maine. Polite,…read moreprofessional, very skilled, punctual, and competitive on pricing. Go with this guy. You will not be disappointed.

Good honest work at a fair price. Prompt communication from a contractor is always appreciated.read more

Not what we expected. Rather odd behavior. Did not take criticism very well. We feel it was not…read moreworth the headache

We used this company to help switch over to propane. Which was $14,000 and we were fine with it…read morebecause we needed an new heating system. In the first couple weeks the water kept going cold, then the heat would not work. We called them and they would come out and "fix" the issue. Only for it to happen again. We finally got them to come out to "fix" it a final time to find out that they did not put the exhaust vent outside the house. Apparently when your exhaust vent is inside the house you cannot use an air freshener around it. Which we were not made aware of. One guy came out and said that the whole system was set up wrong and after he messed around with it, it started working. A couple months later we get a bill for $3,000!!! On a heating system they did not install correctly. We said we were not paying it because THEY were the ones that did not do their jobs correctly. They threatened us with a lean on the house if we did not pay the bill. After I had my father talk to them, they brought it down to a little over $1,000 for the bill. On something that they did not install correctly to begin with.

This business is now the only entity I trust to work on our house, and I trust them completely…read more When you use a private contractor, if an issue arises that they refuse to address, one has a little recourse, except small claims court or an attorney. With One Stop Home Repair, if an issue arises, you simply call the office and they address it promptly. We had a minor issue with an electrician, and not only did one stop adjust the bill, but they sent an electrician the following day to correct the problem, which was followed by a visit from the owner himself to look over the work to make sure that everything had been done correctly. We use them for electrical, plumbing, AC, heating, and now we are using them for cabinetry. This is a company that is entirely focused on the customer. Their values of Customer Service are anachronistic and are what one could have expected back in the 90s. They stand behind their work, they are extremely fair in pricing, and they back everything they do up completely. After having lived in our house for 14 years and having used countless contractors for different tasks, some of which were done well, and some of which were not, some of which could book an appointment in a reasonable lot of time, some of which vanished in the middle of the job, and some of which were impossible to make an appointment with, we now use one stop exclusively for literally everything in our house because their quality of service is far above anyone else's. We have complete confidence in this company, which is more than I can say for the vast majority of independent contractors who have come and gone. This is not a corporation staffed by indifferent employees. This is old-fashioned, personal service. They are prompt, they are polite, and on the rare occasions that an issue arises they are extremely prompt and fair in resolving any issue. The peace of mind that this brings as a homeowner is in valuable, and I cannot recommend this company anymore highly. I would give them six stars if I could.

Awesome organization with fast responses and quality work. I Highly recommend Jimmie and his team!…read more They have been in the business for years and it shows.