I've taken my grumpy, frightened older 50 lb shar pei mix here for the last 5 years and they treat…read moreher like a queen. She hates going but when I pick her up they'll let her roam in the open area if they are just finishing up for the day. She comes homes looking and smelling great and is so much happier. They book up quickly FYI!

We've been going to this salon for over 4 years now, and trust them with our sweet Shih-Tzu. They…read morewelcome her by name every time, seem genuinely excited to see her at each visit, and I trust that they treat her well during each visit. She always looks and smells great when I pick her up, and she always has the cutest little bows in her hair! My little girl always seems happy when we leave and of course always looks precious. They're reasonably priced and they never keep her "all day"; she's always ready within a couple of hours after drop off, so I feel like she doesn't just sit and wait in a cage like most other salons. This is a great spa day for my fur baby.

We just recently relocated to the state and we're seeking a new groomer of course for our baby boy,…read moreBuddy. He is a have a poo who weighs 8 pounds and he has anxiety. So obviously I'm leery about groomers and boarding, etc.. Tell me how this little nervous bug had his tail wagging when I dropped him off and wagging when I went to pick him up, but he wasn't even reaching for me. He was content in her arms, and that speaks volumes to me!!!

This place is a rip off! Don't take your dog there. I drove from Charlotte for a 10:00 am grooming…read moreappointment for my dog. I called at 11:25'ish to find out how much it would be. The mgr gave me the price, and when I got there, she told me that my dog had not been groomed yet, and it could take another 2 hours. She never mentioned that to me when I had called. I told her that I wanted my dog and couldn't wait another 2 hours. She was rude, argued with me and so did another employee who was at the front desk. And charged me $74.00 for a bath for my dog. Very bad customer service!

Well, the joy of having pets has an emotional price because they generally die before we do. Our…read moreto be last cat was in agony, having trouble moving, couldn't eat was miserable. She was over 20 years old and it was time to send her along to the big cat heaven in the sky. Everyone here was pleasant and very kind. They took her into another room to insert a stent in her arm and then brought her back to our room. The cat was relaxed and looking at us sitting there, and it was clear that she must have known what was going to happen. The injection was done and she was immediately out. The vet took pulse and heart rates three separate times and it was certain that she was gone. Nicely done. We paid the $259.87 and left to bury the cat.

We had a Sunday emergency with our 5 year old cat vomiting, lethargic, not eating or going to the…read morebathroom. Dr. Kundla saw us quickly, ran the necessary tests, and X-rays diagnosing a foreign object blockage. Dr. Kundla was very kind and informative regarding surgery, possible outcome and cost. We went home to discuss and returned Monday morning with the intent to euthanize when we again discussed pros and cons. Dr. Kundla referred us to Shiland Animal Hospital in Rock Hill for surgery giving us a little more hope. We are so thankful for the referral because it changed our minds and we now have our sweet kitty recovering, doing well and hopefully have her for many years to come. The staff and Dr. Kundla could not have been kinder or more helpful. Totally recommend this practice.

We discussed my dog's trim before his appointment. When I got him back, he was shaved so closely…read morethat he was pink!

Very disappointed in the lack of customer service. I had to call to see if they were going to show…read moreup. Accidents happened and I can fully understand that but the fact that I had to call and to find out the groomer was extremely tried because they had to deal with an aggressive dog. If you knew you had an aggressive dog that you were dealing with, why schedule dogs after that? It makes no sense. You knew you weren't going to make it, call early to give people the heads up. Not when you are waiting on them and your appointment is supposed to be at that time. I will NEVER use them moving forward. Communication is EVERYTHING! When you are in the servicing business. Your time is important and as a customer my time so be value.

If you're looking for exceptional pet grooming, look no further than this place!…read moreOur fam has been taking Harvey, our GoldenDoodle here for years! Cassie & Sam go the extra mile to provide the TLC our FurFam deserves. Call & make an appointment, they stay busy for a reason.

My poodle always looks amazing! He doesn't mind getting a bath and haircut because he loves to see…read moreSam. I've been a customer for years.

We have used the airport and Matthews locations for boarding our two lab mix rescues. They both go…read morecrazy as soon as we pull up and can't get in fast enough! That's enough to show me they love it there. They come home exhausted from all the play and new sounds and smells. Since our older dog has been diagnosed with cancer, he can't play and run around with the younger one, so we send him here a one or two days a week for day camp. He absolutely loves going. Runs to the truck as soon as I ask if he wants to go to 'school'. They give him a daily 'report card' as I call it. We love the webcam that shows us all of friends and him playing. He comes home exhausted too, which makes it easier on his older brother who can't keep up with him any longer. Friendly staff, beautiful new facility.

I don't know where these negative reviews are coming from, but I give Pet Paradise Ballantyne, FIVE…read moreStars! I just BOARDED my two SENIOR Fur-babies for FIVE days, and they received EXCELLENT care. My Yogi is 14 and on prescription meds. He received his meds as directed! I've NEVER left my babies for this length of time and was quite apprehensive. The Manager, Rosemary, went out of her way to reassure me and promised to give them EXTRA attention! My babies even received a "go home" bath! They were happy, calm, and "tuckerd" out when my husband and I picked them up to go home! I HIGHLY recommend this facility and look forward to using them again and again. Thank you, Pet Paradise-Ballantyne! .

Very disappointed with my experience. I arrived on time for my appointment and ended up sitting in…read morethe waiting room for over 50 minutes without being seen. The room was extremely cold, making the wait even more frustrating. I understand that delays can happen, but there was little communication about the wait time, and it felt like my time was not being respected. Spending nearly an hour waiting without any updates until after 50 minutes.

Animal care needs to be improved. Multiple dead animals, and sick animals in the habitats. Customer…read moreservice from managers is an all time low. The General Manager is disrespectful and absolutely rude to customers and staff. Seems as if only one employee is doing animal care while the animal care leader is slacking off. I've seen them degrade customers and even myself. Being told they are going to trespass me for taking pictures of dead animals, after I informed them of the deaths and they did absolutely nothing about it. Seeing sick animals and managers not caring. Seeing non management staff suffer and looks miserable at work because of what seems to look like dictatorship of management. I will not be returning to this store. I even pay for Vital Care for my animals and knowing I can not use it at that store is ridiculous. There needs to be something done with the upper management in the store and the animals. This is animal abuse.

Highly recommend. Like many pet (cat) owners, we worry about the stress of car rides for Tiger. We…read morehad a near accident once with him in the car on the way to the vet and a couple car rides have ended in medical procedures for him. Add all that up and Kitty doesn't love the car, so the mobile service is a great option to minimize the stress. Tiger has had two visits with Katie and they've been early both times which is great. Tiger comes away looking much cleaner and loses about one whole cats worth of fur with the brushing. On our 2nd visit, Katie was early and we had made the mistake of letting Tiger outside so he was on pawtrol when she arrived. Of course he showed back up 5 minutes after she left but she was able to come back and take care of him! That was so nice of her to do, it was our mistake for not having him ready to go. If you have a cat that needs some attention, consider these folks! Good work and good customer service to boot.

Highly recommended Doggie Styles!!! Our Beau loves when Dennis comes to visit!!! So convenient and…read moreworth every penny!!

I would like to give a compliment to the stylists/groomers - specifically Tatum. Top-notch service…read more However, there were challenges with scheduling. I loved the convenience, but I have shifted my schedule on more than one occasion and there have been miscommunications. i wish it would have worked out as I lived the convenience of at-home grooming and it worked better for my dog as he LOVED Tatum!

Communication!…read more Texting and AI are not as efficient. Appt was not set properly so I was in contact again for today. Services booked, entire puppy info shared incl. weight, breed and age. Groomer arrives and says full haircuts are not suggested for my puppy. He says he'll try but didn't seem confident. I appreciated his professional opinion and declined service. These things should have been discussed during booking. Do not offer what is not feasible. I chose mobile for relaxed environment for a first time. Very disappointing

I cannot say enough wonderful things about Megan and ML Pet Services! Megan genuinely loves…read moreanimals, and it shows in the care and attention she gives them. While I was on vacation, Tucker developed tapeworms. Megan immediately recognized what was going on, got him to the vet, and made sure he received the medication he needed. Knowing she was there to take care of him gave me such peace of mind during a situation that could have been incredibly stressful. Megan is knowledgeable, dependable, prompt, friendly, and truly goes above and beyond. I never have to worry when I'm away because I know Tucker is in the best hands. Finding someone you completely trust with your pet is priceless, and that's exactly how I feel about Megan. I highly recommend Megan and ML Pet Services to anyone looking for someone who will care for their pets as if they were her own. Tucker and I are so grateful for her!

I love love LOVE Megan at ML pet services! I have complete peace of mind, and trust in her! My dogs…read moreabsolutely adore her (so does my cat!!), and one of my pups is very anxious, and scared of most people. Megan took the time to get to know her and build trust. We previously had a pet sitter a couple of years ago, and although she was lovely, Sadie just couldn't get used to her, and would always just bark and refuse to go outside. Not the case with Megan! Sadie loves Megan, and so does my other pup, Chloe! I also love that Megan shares pics of my pups, and keeps me updated. She is super communicative and on time. But the best part about Megan is the genuine love she has for 'her' animals that she pet sits for. She is a kind person with a massive heart of gold! I HIGHLY recommend her to anyone, even those with 'difficult' pups. She will win them over in no time!