Thank you so much to Shakia for literally saving my hair from an awful experience at another salon…read more Shakia was extremely professional and personable, I felt incredibly comfortable around her and did not worry at all when she tied my wefts in. Thank you!!

Beautiful salon in the "Little Italy" area of Syracuse. Owner did a great job restoring the…read moreoriginal ceilings while still making the decor chic and modern. While the look of the salon may tempt you to go inside for a walk in, book your appointment online. The stylists take their time with customers, which is what you want (especially with hair color). Stylists are diversified in their skill and technique and whether you are looking for the latest in hair color, extensions, nails, or a curly hair specialist, you can have it done there . They also sell a lot of the newest hair products that you only really see on instagram and not in stores. I have very curly dark brown hair. I know how important it is to go to a stylist that understands texture and hair health, and they definitely understand here. I have been going to the owner for years and the majority of clients are repeat customers so that should tell you something.

I may come back every time I need my hair done even though she's an hour away! She did an amazing…read morejob. I got a relaxer and a trim, I'm very happy with my results and the price. They are friendly and SAFE during this time, they question you about your well being and take your temperature before you enter. Thank you again!

This review is for braids... I got a box braid bob. Fit me in on short notice. Super friendly and…read moresuper fast! Thank you

The Wig Gallery changed my life since I knew I was going to loose my hair due to chemotherapy…read more Lori, the proprietor, is an incredible consultant who has the expertise and vision to choose what wig was perfect for me. The style, the color, the fact that my wig is breathable, well, I couldn't have asked for more. In a comfortable environment with her personal attention, Lori even took the time to teach me how to care for my wig. I also bought a cap that I can wear at night to keep my head warm. In addition, I bought a really cute hat. She has different sizes of everything and I knew that I needed to try on a wig before purchasing one since my head is small (you can't do that if you buy a wig online). I was so happy I found The Wig Gallery and Lori is awesome.

From the owner: Beautiful synthetic wigs, synthetic hair extentions.read more

I am currently going through chemo treatments and have lost my hair. My husband called and set me a…read moreconsultation appointment with Jeanine. She was amazing. She made a very difficult time for me easier to get through. She looked at one picture of me and was able pick a wig that was perfect.

The staff is friendly and knowledgeable. Gave me back my confidence and much less expensive than…read moreothers I have inquired on. Would highly recommend.

Purchased a wig , they gave me the wrong color , so I called when them less than 40 minutes later…read moreto inform them of the issue. I was told basically too bad I couldn't return for the right one regardless it's still brand new and just left their store. BAD BUSINESS I'm stuck with a item that was their mistake and they think that's good business, definitely won't return!

I come in the western lights store and buy hair 4 to 5 times a month .I came in before closing last…read morenight and was kinda rushed out Halfway down the street I realize I already had that wig Being that they was closed ,today I came to exchange it ,then he told me HE COULDNT EXCHANGE WIGS but i was not told this before purchase but only after (Which is located on the bottom of the receip) so how was I to know .or decided rather to buy if I didn't know until after I already brought it.??..as much money as I spend there to be treat like that and he was the one who cashed me out ..last night smh ,I PROMISE YOU,I will never get my service again.

I can see why this business has such low ratings. I have contacted them a number of times never,…read morenever, once to receive a reply. I tried making an appointment with them on numerous occasions but they never have returned my emails or inquiries. I assume they do not want my business and I suspect it's because I am a member of a minority. They have very poor business practices. I had contacted a competitor and within seconds someone had called me back and I was able to make an appointment for exactly what I wanted. Look elsewhere this company is a joke.

The staff are friendly but, In April of 2025, I pre-paid over $8,000 for a year's worth of hair…read morerestoration services. The services were described as weekly visits for 8 weeks and then one visit every other week for the rest of the year. That's 30 visits...and a hair piece. I received the hair piece and only went to the salon for 10 treatments. Some serious medical issues arose that included two hospital stays and a stay in a nursing home. I kindly asked to cancel all remaining unused services and receive a refund so I could pay the medical bills. The stylist said she will need to crunch the numbers and send a report to the owner so a refund could be issued for the correct amount. I called every week. The excuses were piling up. After a month went by, which was a reasonable amount of time, I started calling a few times a week and asking to speak to the owner. Everyone said she would call me back. SHE NEVER DID. Approaching a 60 day milestone now and the sweet stylist, who should not be put in the middle, called me and said I was being unreasonable. She said the office manager would call me today and plans to AGAIN ask that I consider pausing my services rather than getting a refund. I reminded her that we already had that conversation two months ago and look forward to hearing from the office manager today. Guess who did not call me today? Why would I want to ever go back there after the way they have treated me now? Be cautious of paying for any service up front!