This plumber discussed with me for months about fitting a heated towel rail in the bathroom of flat I own in Milton Keynes. It was made clear that the bathroom door was to be rehung to open the other way. We agreed on a date of Thursday 8th March to complete this work. Despite taking the day off work and travelling to the flat I then got a text stating he was unable to complete the work that day and could he arrange with the agent for another day given I would not be at the property. Despite email instructions: "- The towel rail should be positioned behind the door, bearing in mind the door will be moved to open the other way." This plumber fitted the rail so close to the door it was unable to be opened . I insisted it needed to be moved and agreed on Friday 13th April for retting at 12pm. Once again, got various texts stating he could not make agreed time and when he did arrive at 3pm he stated he just wanted to remove the rail. Left with holes in the wall of newly decorated bathroom. Do not use. read more