Extremely disappointed with 5 Star Appliance Repair. I scheduled an appointment nearly a week in…read moreadvance, and when I called the day before to confirm, I received no response. Despite leaving a polite voicemail and follow-up texts, I was completely ghosted -- no call, no show for the appointment, no explanation. Zero communication. This kind of behavior is unprofessional, disrespectful of people's time, and reflects very poorly on how they handle customers. Ghosting clients is simply unacceptable and should not be tolerated in our community. I am posting this review as a warning to others -- we all deserve reliable service and basic courtesy. I have no idea why i was ghosted as my neighbor highly recommended him.

Chase did an awesome job . I love how he explained the problem with our fridge. All fixed.read more

Chuckie said he never got a call from me and that's a flat out lie. He eventually replied to my…read morevoicemail -- after I left a negative Google review -- and begged me to remove it. Go to Google Reviews and read all about it. Chuckie's business is obviously suffering because the crybaby is trying to drum up business on a lot of social media sites. Don't buy his BS and don't hire a whiny liar like Chuckie.

Came to fix my dishwasher. Replaced a part. Spray didn't work. He came and took the dishwasher home…read moreand got it working great.

My 3 year old dishwasher needed repair. Patriot was very responsive and came out within a couple…read moreof days. Unfortunately, the part was not available. After a week and 2 calls to them, they said they got the part and would be back out. On the schedule day/time...No show, no call. They did come on the rescheduled day and put in the part. They also said the drain hose needed to be replaced but when it started giving us trouble, they would come back and change it for $75, just the part. After paying $365, we ran the dishwasher 2 times and it was evident it was still not fixed. They came out again and said it was the computer board. Again, needed to be ordered and would cost another $300. Although we contemplated just getting a new one, since we already sunk in the $365, we figured with the $300 we would have a pretty new dishwasher. Since they were coming back I asked if he would replace the drain hose and he said "yes Ma'am". They came, they put in the new parts and drain hose and left with my check for $300. We ran the dishwasher again and you guessed it...not fixed. We stopped payment on the check and called and advised them. They offered to come again but at this point it was clear they did not really know what they were doing. We bought a new dishwasher. Add the almost $400 we gave Patriots, it was a very expensive lesson. Oh, and when the replacement was done...no new drain hose. An out and out lie that it was replaced. I wish I had seen the review on Yelp (1 star) but I just read the ones on Next Door which were good. Lessoned learned. Although in conversations, they were very nice and talked as if they knew what they were doing but unfortunately, they clearly did not. Save yourself 1 1/2 month of time without your appliance and $$$ and call someone else!

Looked at our refrigerator , turned it off . Said be would be back in a say or two . Said he called…read moreto check on parts he thought we would need . 4 days later I text him and he said he would have to cone back and check our fridge . And he would order arts then and did not know how long it would take . I ordered a new fridge from Lowes that day , had it delivered . Best 3,000 i ever spent . Had the other fridge fixed and its down by our outdoor kitchen

Terrible service and low-quality work. Please do yourself a favor and do not call these people. Did…read morenot fulfill on their promises and left me high and dry.

From the owner: Professional services after hour emergency service and the lowest price anywhere read more

These guys are great! Their service is second to none. They arrived fast and were very professional…read moreand courteous. They fixed my problem quick and cleaned up after themselves. I would highly recommend them to anyone. If I needed to in the future I would call them in am instant.

I think they are a little pricey. I had to pay $130 diagnostic fee. Tech took the dryer…read morecompletely apart; then listened to it. Afterwards, he said well it's not sounding as bad as it was. However, the motor is probably on its last legs. This is my fault, when I heard the diagnostic fee, I just should have gone ahead and bought another dryer.

Warranty company sent them to install my new dishwasher. 2 months later and I had to get it…read morerepaired. They didn't secure it into the wall so it fell out entirely, the repairman (from another company) was shocked with how poorly the job was done. Live wiring was hanging next to a full puddle under the dishwasher (puddle bc they didn't secure the water piping) they knew it needed more work but instead left a halfass job. Left voicemails for the manager, never called back. Unfortunate.

From the owner: We service threw out the whole state of Arkansas.read more