Have been a member for over twenty years, since I was 60. My experiences are different from many…read morereviewers here. I think Kaiser is absolutely top notch in medical care. I've used the ER multiple times and been in the cardiac ward more than once. The doctors are caring and good and smart and knowledgeble. I've had many procedures done. You can email your doctor directly and get an answer back quickly. The medical billing unit is a different matter. They are terrible and very hard to contact or to get anything changed. Fortunately all they do i bill your credit card monthly for the premium, but even that is sometimes done incorrectly. It's a mysterious black hole.

Impossible to get an in person appointment until it becomes urgent then it's the ED visit…read more Referral to be seen by specialist is long , even when you are in acute pain. Receptionists at Santa Rosa physical medicine are awful. My overall experience with Kaiser Santa Rosa is like being in a DMV nightmare. Avoid at all cost

Staff is attentive and caring but there are permanent residents here…read more who are half crazy or completely crazy. That definitely subtracts from what would otherwise be a good experience. I can't wait to get out of here and regain my own sanity

My mom is there right now and she had a birthday party and Summerfield was more than happy to…read moreaccommodate it. They've been great. They call me with anything that changes and thank you again.

Hi hey took very good care of my needs. Thank you doctors at Healdsburg District Hospital. You are…read moreamazing dedicated

Very friendly and very attentive. Great service and friendly. Very throughout and prompt. We will…read moredefinitely use the location again and recommend to friends and family.

The facility is hit or miss. If you are lucky to go on a day where there is a qualified and…read moreexperienced doctor, the care is fine. But, not all of the doctors here are experienced or able to provide adequate medical care. If you can make it to another facility run by a different health care organization, I suggest you take the time to go there. This place is like putting your health outcomes into a roulette wheel with a very low probability of actually having your healthcare treatment needs met.

There are no words to describe the level of care and healing I have received from this clinic, Dr…read more Eliaz and the most amazing nurses in the field!!! I was diagnosed with stage IV metastasized Triple Negative Breast Cancer to my liver in April of 2014. My liver was almost completely consumed. This was after my first fight that started in July of 2012 and lasted 1.5 years. I started a very tough chemo trial in May 2014 and found Dr. Eliaz in July of 2014. I was in pretty bad shape when I found Dr. Eliaz and was actively looking for a nurse to help me on my bad days because I was no longer able to take care of myself. This is a far cry of my normal life of being a 38 year wife/mother with a 2 and 4 year old, running my company to boot. I started Dr. Eliaz's protocol and followed his lead and my gut toward healing and I'm now in a much better place. My cancer has shrunk 75% total with the combination of chemo and Dr. Eliaz healing help. He is a true Integrated Doctor. I do NOT need a nurse to help me on my bad days and I'm able to completely enjoy my life now. I, of course, have bad days but they are not even comparable to before starting being treated at the clinic. I not only feel better physically but I now have much better healing tools to help me be at ease in crazy stage IV cancer storm I live in. I have no doubt in my mind I am truly loved by these people!!! Yes, his protocol is amazing and helpful but nothing compares to the benefits you receive from the love and compassion these people treat you with. They make me want to be a better person. How many doctor,s nurses and staff have ever made you feel that way?? It's pretty rare and amazing. My family and I are blessed to have found them. Like I said before, there are words to describe how beneficial finding this clinic has been at saving my life. I will be here to see my girls grown up and I know they will be behind me every step of the way. PS. My only regret....I wish I would have knew about this clinic and these other treatment options the first time I had cancer. Do yourself and family a favor...Do NOT wait until your stage IV to make better choices.

I've been going to Dr. Isaac Eliaz for 13 years, or almost half my life…read more Isaac is not a typical doctor in any way, but he is the best I know. His brand of medicine is the best blend of Western, Chinese and Homeopathic practices imaginable. He cares deeply for everyone he works with, and I don't he or his office, has ever refused care to any patient for lack or insurance or money. His personal expertise is with cancer patients and his clinic is one of the most "living " places I've ever been. His reputation is well deserved and therefore it's sometimes hard to get an appointment, but if you or someone you care about is suffering from cancer, and aren't satisfied with the medical care being provided definitely give them a call.

I had a great visit with Dr. Kemnec, who seemed like she would be able to get to the bottom of a…read moredigestive health issue... , but unfortunately had an extremely disappointing experience with the staff (Jasmine) which has put me off from returning. Their office provided me with a kit to collect specimens at home. I read all the instructions carefully and sent in my kit to the lab. Two weeks later I ask if the results have come back and they leave me a message saying there was something wrong with my specimen (see photo of voicemail transcription) I immediately call the office, asking if I did anything wrong and they tell me that the specimen is expired which didn't make sense to me, so I call the lab where I sent the specimen to find out from them what went wrong and they tell me that HILL PARK MEDICAL provided me with an expired kit!!! I call Hill Park back and say, hi it was the kit you gave me that was expired, not my specimen, and ask if they can do anything to make it right, and they just say no, you didn't pay for this so what do you want. Honestly what would have made ALL THE DIFFERENCE here would have been if they would have called and said, "Hi, we're so sorry for our mistake! We made an error that is going to be very frustrating for you because you had to collect samples for three days and now you have to go through that again and wait two now weeks for results. We want to make this right with you..." But instead they acted like it was my fault the sample was bad and I had to find out on my own what happened. We did pay for an expensive office visit (through insurance) and I'm shocked they wouldn't check expiration dates.

I was referred to Dr Meghan Kemnec to review lab work from my HMO and discuss health concerns…read more Quite simply, in a one hour consult , I received more explanations of the tests than two decades of "everything is within normal, for your age". There is no question, Dr Kemnec will be an integral part of my ongoing health team! Additionally, I found her quite professional and supportive reviewing my personal health history. I highly recommend her services. Sincerely, An impressed patient

Quick appointments. Very helpful, go above and beyond. Have never had a problem with the service my…read moredaughter has gotten with them.

I left this clinic feeling dismissed and honestly disrespected…read more I had just driven all the way from Novato (Marin County) to Santa Rosa for my appointment, and I even got pulled over on the way, which added a lot of stress. When I arrived, I asked the front desk where the restroom was. But before I could go, the orthotist came out, called my name, and immediately brought me to the back. He didn't ask if I still needed to use the bathroom, even though I had just said so out loud -- he just rushed into the appointment and said, "This will be quick." That moment may seem small, but when you're dealing with pain (I have carpal tunnel), had a long drive, and are clearly overwhelmed, it felt like there was no care for my comfort at all. On top of that, when he asked if I had been icing my hands and I said yes, he gave me a look that made me feel like he didn't believe me. I was doing my best to manage my condition, but instead of being met with support or encouragement, I felt judged and ignored. Patients deserve to be treated like people -- not just appointment slots. A little compassion, patience, and basic communication would have made a huge difference. Instead, I left this appointment feeling worse than when I walked in. I hope this review encourages more awareness in how patients are treated -- especially those dealing with chronic pain and traveling far for care

For overall satisfaction, I would give him a 3 except that he is very nice, I think he has…read moreextensive knowledge within the conventional sphere of cardiology and I suspect he is an excellent surgeon. So he gets an extra point for social skills and expertise. If you have atherosclerosis or some other common heart condition, he may well save your life, at least in the short run, and have great success even over the long term. He may also have saved my partner's life when his heart was seriously fibrillating, though I think an earlier doctor at the hospital really gets the credit as being the one on duty first. If you want to try out alternative medicine, he is not your man (though he seems to have nothing against taking extra CoQ10, magnesium and d-ribose if you think of it yourself). Also, he does not seek out root causes that may be outside the field of cardiology, such as possible causes for lone atrial fibrillation (which according to my unprofessional research of publications could be due to B1 deficiency - in the US most likely caused by alcoholism, or Lyme disease, thyroid or other glandular problems, diabetes, or something else.) I give our case as an example. Lone atrial fibrillation is our issue. It may not be yours. Expect prescription heart-related drugs. Do your own homework about side effects. He did not seem helpful when we raised concerns about long-term side effects. When we talked about warfarin a couple of years ago, he did not discuss the pros and cons of warfarin versus other anti-coagulants, but just tried to scare the patient into continuing warfarin. I feel this is negligent. There are alternatives, including at least two other prescription drugs. Perhaps insurance won't pay for them, but that is no reason to withhold information about them. (Insurance or economic conditions for the patient may change, after all. Warfarin is a Vitamin K2 antagonist and as such can cause osteoporosis, by the way. Other heart medicine may also cause osteoporosis. Dr. Bowden is not concerned. I am. It would make logical sense to monitor bone density over time. Nobody is doing that.) Regarding atrial fib, his only explanation was that in this case it was probably caused by a virus, and if you went looking for it, it would be gone by now. In my humble opinion, settling too quickly on that as an explanation fails to rule out other causes, thereby potentially missing something very important. (Though to be fair, a prior blood test did not suggest thyroid problems, so we can probably rule that one out.) He is assuming the cause is now gone, and only the atrial fibrillation remains. I am not so sure the initial cause is gone. I know the patient. He has other problems that have not been addressed (including possible Lyme disease - given the number of tick bites he has had, sometimes while sleeping, so the ticks were on him for hours, not minutes) and if they are not the cause of the atrial fib, they most likely contribute to his overall ill health, including adversely affecting the atrial fib. Unfortunately, the patient cannot afford to pay for any tests that his conventional docs do not think to do. All in all, if I had to have a cardiologist in an emergency, I would not be worried if Dr. Bowden was assigned to me at the hospital. For long-term care, though, I would look beyond Dr. Bowden. His may be focusing too narrowly within his specialty.

Dr. Bowden is very kind and patient in trying to get my blood pressure regulated. Our family has…read morehad several major life events this year, but he has kept a close eye on me! I had NO problem getting an appointment because our family primary care highly recommended him. I would recommend him to anyone, especially those who need attentive care.

Where do I start? Misdiagnosed my Kedney stones from October 2022 to March 2024…read more Misdiagnosed a broken foot October 2024 to Feb 2025 happy DO NOT get dental work done there, it may be unsafe. Nurse Practicioners are surly and have a GOD complex and talk to you like you are 5 years old. GOD complex, like Old Testament, a GOD who causes almost as much chaos as order. Acting superior while getting it wrong and damaging patients carelessly

The nurses at this clinic surpass the staff in other clinics in the west county health care clinic…read more The Sebastopol one seems to have an overall more kind and caring, competent team. While dealing with some serious health complications, I have received care at occidental, Sebastopol, forestville and Russian river. I believe I am reviewing sebastopols office. I have had really compassionate and competent care and I feel this is so vital during these changing and trying times, I am impressed with their reception too. One of the kindest receptionists helped me and I just hope and pray more people like this are hired, what a blessing. Thank you for being kind people, kindness and empathy really go a long I received appointment scheduling here and over the phone drs appt when my dr was unavailable. They were very easy to talk to and knowledgeable.