My baby had a helmet with them and a week after he had gotten it i called them telling them something was wrong with his helmet and the lady was not listening to me she kept repeating "he needs to wear it 23/7 to get used to it" which was not at all why i was calling, i was calling to ask if it can cause any skin irritation since he does sweat a lot because he has a lot of hair and he had a bump under where his helmet was and she wouldn't listen she kept going on about "he needs to get used to it" then when i told her that's not why i'm calling she finally said "our helmets don't do that" and practically told me i was making things up being very rude to me then told me to go see my baby's pediatrician if i have concerns and not to call them. Then at his first month check up they said he was wearing the helmet completely wrong and reshaved it without doing any measurements or checking his head from when he was wearing it wrong and mentioned to dad "so mom called upset" and left it as that. As if i didn't call and tell them weeks before that saying something was wrong with it. The second time i had a concern i went to my pediatrician because again the lady said don't call them for concerns go to my pediatrician and so i went to see her and she was also concerned because the helmet was literally scraping my sons skin off his face in making his forehead red and all down the sides of his face she then told me to call and tell the hanger clinic that this shouldn't be happening and that it's leaving opened wounds on his face which could scar and cause infections. So the day i call the same lady answers, shes very rude, she cuts me off and says "was there redness" i answered with yes because there was redness and she said that i should have immediately called them because that means his head is growing and needs a new helmet and i replied with "the last time i called the lady told me not to call you guys and to go ask my pediatrician" and she got defensive about it all and starting blaming me for everything and i told her i didn't want to do the helmet process no more because it's affecting my baby negatively and she replied with "well does ur pediatrician know" and i said yes, yes she does she's the one who said it's my choice if i want to continue or not. and then she said "mm ok then ill just give her a call later then and let her know", the whole time she had a lot of attitude then i asked her why they have to be rude every time i called to let them know something instead of just helping me. she replied with "every time you call ur upset" like yes because hes my baby and hes having issues with the helmet and your rude every time i only called twice this being the second, then she said "your not the one who comes to his appointments its always dad and grandma so you don't know what goes on" i replied with because i have a job she said "that's good" i also said what's that supposed to mean like what are you trying to say and she again said "i'm not going to sit here and argue with you like i said every time you call ur upset and that's when i said i'm not arguing with you i called for a reason which ur not helping me with ive went to my pediatrician about it she agreed with me and here you are the only one who's being rude and blaming instead of doing your job and fixing what needs to be fixed. i hung up on her after she kept going on i stopped listening. worst staff person ever and worst clinic ive ever had this type of experience with. read more
