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    Handyman Ralph

    5.0 (1 review)

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    2 years ago

    Call me I do kitchen cabinets countertops plumbing electrical just quality work tile bathroom professional free estimates

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    The Grove Handyman - 1 day later right before painting, drywall damage fully repaired

    The Grove Handyman

    (9 reviews)

    Coconut Grove

    In late November, 2016, I contracted Roger at "The Grove Handyman" on Angie's List to have a…read morebathroom wall repaired following a leak in the pipes. I was quoted a good price and the appointment was arranged. The property is a unit I was preparing to rent and I was out of town, so a friend let the workers in. They were instructed to call him so he could view the work before they left. The worker called me and said the work was done. He sent me a picture after he left and after he returned the keys. He took the bathroom hardware off the wall for the repair and failed to put it back on. I contacted Roger and he informed me that the pipe for the faucet was too short. I don't know why the worker would tell me "it's all done," when it obviously wasn't. Roger said he would have to send someone else out on another day and he would have to charge me a callout fee - to complete the work his staff failed to finish. As I had a tenant moving in the next week, I had no choice. On the second appointment, a different worker said "it's all done," but he is the one person in North America with a cell phone that doesn't take photos. Roger's tone via text message after both visits was not an example of excellent customer service. He did not offer any assurance that everything was as it should be or apologize that his staff failed to complete the work properly the first time. In April, 2017, my tenant contacted the property manager to inform him that the faucet had become completely detached from the wall and pipe. The property manager left a voicemail for Roger, but he never called back. I called the next day and my call went to voicemail as well. The greeting stated that Roger would be out of town from the following day. Unfortunately, before he went out of town, he never returned my or the property manager's call. We had to hire another contractor to fix the inadequate work done by the Grove Handyman staff. I emailed Roger and explained the situation and provided him with a copy of the charges incurred to fix the faucet again as well as a photo. Roger refused to compensate me because he thought the charge of $260 was too high and because he didn't see it himself. This entire situation has been completely unacceptable. The original job was not completed. I was charged additional fees to complete the job on a second visit. The work performed was not done correctly and only lasted 4 months. And I was not compensated or refunded for having to hire another company. I strongly advise against hiring "The Grove Handyman" for any work. The company is a typical South Florida contractor that does shoddy work, doesn't communicate properly and doesn't stand behind their work.

    I contacted Roger from a neighborhood group fb post, to remove an above-ground well and pump. He…read morereplied within 30 minutes, quoted a fair price after looking at photos, and sent someone out to do the job the next morning..during the holidays! Fast, fair, and efficient is all anyone wants in a handyman, and The Grove Handyman provides all three. I highly recommend them!

    Handyman Ralph - handyman - Updated May 2026

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