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    Lenoir, NC

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    Hancock Surgery Center

    5.0 (1 review)

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    3 years ago

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    John W Cox, DDS - John W Cox, DDS at the Lenoir office

    John W Cox, DDS

    3.3(7 reviews)
    1.0 mi

    The mistreatment and disrespect my mother and I received at Cox's office this morning was an…read moreabsolutely disgusting experience. She has been his patient for a few years so I already knew her past trauma with them. I am mom's caregiver. She is elderly and wears dentures. Cox fitted her about 3 years ago but it took 4 tries over the course of 6 months to get it right. Mom was in constant pain from sores because the denture didn't fit right. The sores had to heal so she couldn't wear the teeth at all between the multiple mis-fittings, and wasn't able to eat solid food. She dropped weight as a result and having no teeth affected her self-esteem, so it was a difficult and stressful time for her. Finally Cox got them fitted right and all was well until a recent cleaning when they insisted she needed them adjusted because she lost weight. Mom did not request this and even told them the dentures were comfortable. She was apprehensive and didn't want to risk it or go without teeth, but Cox's office persisted. They called our house and left messages for weeks, promising everything would be fine. Mom finally consented after many times saying no and telling them she was worried. They made the adjustments and she described to Cox how one side felt higher, but was ignored and they sent her home saying if you need anything just call. When she chewed, the edge of the denture was sharp and cut her. I found her in pain on the sofa holding the side of her face and her denture had blood on it from the cut, and she couldn't finish her meal. I went to Cox's website to make an appointment and indicated an emergency, stating details about the sore and needing to be seen right away. Mom couldn't sleep last night for being upset and in pain. Before daylight she woke me up that she was in A-fib for 1 hour. We went to urgent care and the doc confirmed the main cause for this A-fib episode was her stress and anxiety from this situation. He said there is a bad ulcer in her mouth and told us to go to Cox and tell him HE said to fix the problem NOW. Those were the doctor's words verbatim. We got home at 10:30 a.m. and expected Cox's office to have called about the appointment but nope. So I called and explained how mom's denture caused an ulcer and that Dr. G** was sending mom to them today to have the denture fixed. When we got there mom sweetly explained the entire situation to the receptionist who said she was putting the notes on mom's chart. Then mom sweetly explained it to the hygienist and asked for something to put on the sore like Orajel but the hygienist didn't acknowledge mom's request and showed NO empathy or compassion. When Cox came in, he first asked mom if she slept in the denture and mom said no, that she was trying to eat. He said, "You never want to sleep in them, make sure you take them out before bed." I confirmed to him "She takes them out before bed but she wasn't able to sleep last night at all. This happened when she was eating, she says she felt something sharp back there cutting her." He ignored me and started grinding the denture, telling mom there was nothing sharp on it, that maybe she had just felt a pinch, that he only sees a tiny sore, and talked about how all of this is perfectly normal anytime you get an adjustment. Completely dismissive. I told him we didn't understand why she needed an adjustment and how it brought on anxiety and trauma for her to the point she had a life-threatening emergency. As a healthcare provider he needed to know of her past trauma and how she had been scared to do this adjustment when Cox became furious at me and snapped "Do you think I just do this out of the kindness of my heart?" He defensively said he had nothing to do with her A-fib and took his mask down from his face, visibly very angry at me, berating me right over my mom's head as she laid there in pain and with a heart condition. He told me to "get out" and waved his arm. I said "She told me you guys have been nice to her and I appreciate that but I don't want her to come here anymore after all of this." And Cox said, "Neither do I" and he got up and totally left my mom laying down there helpless. Then the hygienist handed me the denture and I said "My mom is your patient and is your priority so you need to fix this (the denture)." She smirked and said with sarcasm, "We're done, bye" and she left too, and we could hear them down the hall laughing while we sat there in tears for this awful day. While I was in the bathroom, my mom found Cox and crew and they had the nerve to tell her they were offended by me and thought I was accusing them of causing her A-fib. She had to explain it all over again to them and then they acted happy and finished her denture. How dare they dispose of her like that and try to get sympathy from her that they were offended, instead of focusing on how to keep her safe and healthy.

    Very good Dentist and friendly staff that really cares l highly recommended him he's fixing aspen…read moredental's mistakes for me.

    Maxy Ralph J MD

    Maxy Ralph J MD

    1.0(1 review)
    0.2 mi

    First let me state my 56 year old mother didn't make it off the table under Maxy's knife. She had…read morebeen having neck pain for 8 years and every Dr. She saw said they wouldn't touch her neck. Her original Dr. Left town and refered her to Maxy. His God ego kicked in and said he would do the surgery bc according to him he's done thousands. All other DR's said she was too high risk and would have a longer life making her as comfortable as possible. This transition happened during Covid so Maxy is the only "Dr" I didn't get to speak with in person about her situation and his plans bc the referral came less than two weeks before she was scheduled to have the surgery after meeting him once. I have Power of Attorney, I'm next of kin, I'm also emergency contact. This surgery should have never happened without me speaking with this person first. My number has been the same for 15-16 years but on the day of surgery I got absolutely no updates about her surgery after about 8-9hrs I started calling getting no one to speak with me bc it was one day surgery and they were closed so finally an operator connected me to the OR and I spoke with a nurse in the room. She stated Maxy wanted to speak with me personally because they ran into some complications. He called me back about and hr or hr and a half later more worried about telling me they had been trying to reach me with up dates all day but I didn't give my number to the OR nurse so obviously they had the correct number if he called me back from where I called. His attitude on how successful his part went was mind blowing knowing he let my mother bleed out over 5,000ml bc of hitting a bubble (aneurysm) then having to get another Dr in to fix his mess took way too long. They had to use a minx stint going through her growin bc they couldn't figure out what he hit to cause her to bleed so much. Very careless practice. The stint caused her to have multiple strokes which then lead to her brain DEATH. They waited til the next day to airlift her. Assuring me she's only on the ventilator for safety reasons and he also (Maxy) said they were keeping her in ICU so she could have a nurse close by after the surgery making no real acknowledgment of what he had just done. It was just water under the bridge. This man took my mother's life way too early and assumed a Neurosurgeon would fix his mistake but once gotten to Mission they said the damages were done and there's nothing could be done. Maxy kept calling her nurses at Mission wanting to know what was going on but bc he didn't have permission to get updates they couldn't tell him. He was calling my cell (her daughter) as well bc I think he finally realized he messed up BIG TIME!!! The God ego of these DR's have got to stop. My mother should have never been in that OR, Maxy should have gotten to know her history longer than 2-3 weeks of having her as a patient before even considering doing this surgery. I don't believe any real Dr would have ever done this surgery on a patient with her history. This was MALPRACTICE at it's finest. I now get to have a funeral for my mother, my children's Nana all because money is so important over human life. Thanks our family truly appreciates you... Pain, confusion, death(murder), debt all in your honor.

    H K B Cosmetic Surgery - SkinCeuticals

    H K B Cosmetic Surgery

    3.9(23 reviews)
    53.5 mi

    If your looking for "Excellent Results ", you need to head to the Absolutely BEST Doctor in…read moreHuntersville, NC . at H.K.B. Plastic Surgery! Dr. Joseph Hunstad!!! In April 2019, I had a PurseString Gluteoplasty with a Medial Thigh Lift with Full Lipo of upper legs. The surgery turned out looking gorgeous as ever and the scars are super thin and with straight lines. :) This is a such awesome improvement, since a previous doctor left me with humongous and deeply scars. :( My very 1st consultation in January 2019 with Dr. Hunstad, I knew from just talking to him in the first 10mins, that I wanted this Outstanding Doctor to do my Surgeries from here on out. He gives that kind- hearted, and very natural comfort in his voice to you and seems to understand what you are wanting to accomplish and gives you his opinion , great options and will Answer all your questions without any hesitation. So intelligent! He always takes time with you in your appointments , so you aren't left hanging or on the edge with unanswered questions. I've been following him on Social media, for a little while prior to coming to my first consultation, I had a pretty good idea of his Wonderful Surgical work, when I stumbled across him on his Surgeries on YouTube , I just knew then, he was the one to fix, everything I needed Done. (Love watching those videos, ;) very interesting and knowledgeable. What I watched wasn't just good , they were EXCELLENT!! But even better than watching is seeing the Actual results on yourself :) Highly Recommend Dr. Joeseph Hunstad!! I am ecstatic, that I did stumble across this fine doctor. He did take Excellent care of Me in the Operating Room. And I put full trust, that I'm in good hands with him for no matter what surgery I'm having done that day. Not scared at All! His Aftercare was even better . He loves to keep a good eye on you.. I think , I came for several months afterwards it seemed , but that was OK..haha... I do enjoy going to see everyone..;).. Least I got to know the girls on 1st name bases :) But really truly, as many times, as I have been to the OR , with Cosmetic Surgeries from having done by a previous Doctor , that didn't give me good results , just a bunch of problems and botched scars , which I'm embarrassed of, and they have to be redone. I'm glad to finally find a doctor like Hunstad, that is a "Perfectionist" 100% in everything they do for you! That actually wants to make you look fabulous and takes his time with you , and not rushed , so your surgery will turn out Beautiful and look awesome!! I'm looking forward to Dr. Hunstad doing my next surgery, Full Tummy Tuck on October 2019..

    i waited months before writing this because I wanted to give my body time to heal and make sure I…read morewasn't speaking out of emotion. I've waited long enough. I'm 52. I was 51 when I finally had my breast reduction and lift, but I've lived with large breasts since FIFTH GRADE. This wasn't some random cosmetic procedure I decided I wanted one day. I waited most of my life to do this. I wanted ONE surgery. I wanted to do it right, follow the instructions, heal and finally be done with something I had dealt with since I was a little girl. I honestly wish now that I had never done it. I hate my result. Looking back, I don't feel like Dr. K ever took the time to really understand what I wanted. He didn't measure me. We didn't have a detailed conversation about what size I wanted to be, how much lift I wanted or what I expected my breasts to look like afterward. There was no drawing out a plan with me and making sure we were on the same page. At first I thought he was just quiet. Eventually, I felt dismissed. I didn't know what I didn't know. I'd never had this surgery before. I trusted the surgeon to be the expert and guide me through the process. The night before surgery made things worse. I was given Dr. K's phone number and spoke directly with him less than 24 hours before my procedure about a medication I take regularly. My hairdresser was sitting there and heard the conversation. While I was trying to get important instructions about medication before surgery the next morning, his attention seemed divided by an argument or situation involving his children happening around him. He told me not to take the medication. So I didn't. I arrived for surgery with severe anxiety. Then the anesthesiologist told me something completely different. My recollection is that I was told anesthesia had explained multiple times that someone who takes this medication regularly, the way I do, could take it. Then I'm already prepped and literally about to be taken back for surgery, and I can hear nurses talking about Dr. K being in a bad mood. Imagine lying there about to be put under anesthesia and hearing that about the person who is about to operate on you. The anesthesiologist was honestly the one person that day who made me feel comfortable and cared for. The whole experience felt like too many hands in the pot and not enough communication. After surgery, I followed the instructions. ALL OF THEM. I wore the bra. I have basically lived in a bra. I even followed instructions that I later learned may not have been necessary because I was determined to do everything I could to get the best possible result. And here I am. I can STILL hold a pencil underneath my breast. I paid for a breast reduction AND A LIFT. I'm 52. I wasn't expecting the breasts of a 20-year-old. I wasn't expecting perfection. But I absolutely expected better than this. I'm unhappy with the shape and the amount of lift. I have concerns about my scars and I'm unhappy with areas around my upper arms and sides as well. But what really gets me is the follow-up. Where is it? Nobody from this company has contacted me to find out how I ultimately healed or whether I'm happy with my result. Dr. K hasn't checked on me. There aren't even proper after pictures documenting my final result. I feel like I became another person in line. And then I watched a friend go through this process AFTER me. She consulted with Dr. K and told me she was quoted around $30,000. She ultimately chose another surgeon and paid around $7,000. Her result is beautiful. But the money isn't what got me. It was watching what her surgeon did BEFORE surgery. He measured her. He talked about exactly what size she wanted. He drew everything out. He explained what he was going to do. He made sure they were on the same page. I remember thinking, where the hell was any of that for me? I waited from the time I was a little fifth-grade girl until I was a 51-year-old woman to finally do this. Now I may have to go through another surgery, another anesthesia and another recovery to get the result I thought I was getting the first time. That's exactly what I spent all those years trying to avoid. I don't want a generic response underneath this review telling me to call the office. I want someone in H/K/B management who actually has the authority to address this to contact me. I want my result evaluated. I want proper postoperative pictures taken. I want someone to actually LISTEN to what I wanted in the first place. And I want another qualified surgeon to evaluate whether this can be corrected and have a real conversation with me about what H/K/B is willing to do to make this right. I prepared. I followed the instructions. I gave my body time to heal. I waited almost my entire life to do this once. I should not be sitting here at 52 wishing I had never done it and wondering who is going to fix it.

    Photos
    H K B Cosmetic Surgery - OR at one of their many branches (Chapel Hill) Huntersville has 6 OR's (operating rooms) I believe.

    OR at one of their many branches (Chapel Hill) Huntersville has 6 OR's (operating rooms) I believe.

    H K B Cosmetic Surgery - OR, where the magic happens!

    OR, where the magic happens!

    H K B Cosmetic Surgery - If your looking for an Outstanding Plastic Surgeon Dr. Joseph Hunstad @ H.K.B in NC. Can make you gorgeous;)

    See all

    If your looking for an Outstanding Plastic Surgeon Dr. Joseph Hunstad @ H.K.B in NC. Can make you gorgeous;)

    Hancock Surgery Center - surgeons - Updated October 2026

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