A caring and considerate practice that puts animals needs first…read moreNothing too much trouble

Not even worth one star. Very poor service, the vet surgery was dirty, with mugs and plates in the…read moresink and my dog got pre judged because of her breed! Will not be returning 100% Absolutely appalling

I'd rather treat an animal myself than go here... Staff are incompetent and useless. Almost had to…read moreamputate our cats leg because these people didn't know how to treat a simple fracture.

Very good vets. The staff are very helpful and caring…read more The prices are reasonable. They are able to fit you in the same day. On site parking.

I received an extremely unfriendly welcome and was made to feel an inconvenience for not having an…read moreappointment! I found a dead cat that had clearly been hit by a car so I decided to take it to my local vet clinic as soon as they opened. Upon arrival at 9:00am, the 'Closed' sign was still showing on the door so I waited outside with the big cardboard box containing said cat. A man came out of the door and asked the ladies inside (nurses or receptionists, I don't know) if I could come in and they said they needed five minutes so I continued waiting outside. A couple then approached the door and walked into the clinic with their dog and were told by the ladies inside that they were welcome to take a seat but they wouldn't be seen yet. I then decided to also go inside and sit down. As I did, I was asked, very abruptly, 'What's in the box?' Feeling a little shocked by the attitude at which I was asked this question and having not even been greeted with a 'Hello' or 'How can we help you?', I stumbled over my words and said that it was a cat. I was then asked with as much attitude 'Do you have an appointment? Are you registered with us?' I was already feeling a little shaken having just picked up a dead cat (which was still bleeding and had some horrific facial injuries) from the side of the road, but stumbled over my words again saying I wasn't registered and I didn't have an appointment. I then explained that the cat wasn't alive and I just wanted to check if it was chipped to trace the owner. I was then told by the seemingly flustered receptionist/ nurse that the vet hadn't yet turned up and she was trying to train the new staff member so they would get to me at some point but I would have to wait. I understand having to wait but I have never in my life received such an unfriendly welcome from a vet clinic. If somebody brings in a poorly, injured or dead animal, is there not a requirement for some kind of compassion and empathy? If you are working in this environment, do you not require people skills? Anyway, I was so shocked by the appalling greeting and complete lack of customer service/empathy that I left and took the poor cat (somebody's beloved pet) to a different clinic where I was greeted by two very friendly ladies who took time to talk to me politely and with a lovely tone knowing that handling a dead and badly injured animal can be a very traumatic experience. I am totally disgusted by the way I was treated this morning! I was considering registering my three cats at this clinic as I haven't changed practices since moving into the area but after today, I most certainly will not be registering there. Rude and unhelpful!