The facility is pretty nice and clean. The service is lacking to say the least. We reserved a block of rooms for Friday and Saturday nights for a wedding. Our guests reported the hotel had only reserved Friday night in the block and they paid full price for Saturday. We called The Hampton Inn several times. The responses ranged from they would take care of that to just not returning our calls to report it was never fixed. In Summary: Nice Facility - very poorly run. I am skipping the part of the review that is really due to Hilton's website reservation system's UI. It reserved a single room for TONIGHT regardless of the dates we selected with our group code. read more

Over two years ago we stayed for a weekend. The hot tub was unsanitary and gross. I just noticed on a site it was rated 4 stars in the reviews. No way! I answered the Hotel Managers question of what our stay was like concerning the hot tub. Rather than acknowledging the disgusting condition/care of the hot tub, she responded that my review caused her hotel survey distress. Her reply was not a good customer solution. read more

Enjoyed a night's stay here when traveling with a high school sport team. Overall a very clean place - not one issue with my room or anywhere, actually. The staff were all very professional and friendly. After a great night's sleepin a very comfortable bed, the complimentary breakfast was delicious, with tasty offerings from sausage and eggs, various breads, waffles, fruit salads and more. Everything was top notch! Bravo! Well done! read more

The lobby and staff were great! The rooms are very dated and carpet/chairs really need a good cleaning. Liked the large shower! 7:45 am the housekeeping staff was at the room next door on a speaker phone having a personal conversation for at least 10 minutes. It was loud enough to wake us up! Very rude and inconsiderate. Staff should be more aware of people in surrounding rooms who are trying to sleep. Next time we are in the area may give the other chain a try. read more

I stayed here last week for a one night stay. Check in was courteous and professional. My room was in good shape and everything in order. The property appeared to be fairly new with plenty of parking. Breakfast was good. I give 3 stars because this property met my expectations that I have of Hilton properties which is positive. I stay at many each year and this one lived up to the others which is a compliment. I recommend staying here. It also has an indoor pool. read more

Hampton Inn Middletown - What a deterrent!! - Hotels Near Me - Middletown, Delaware

the rooms were g but to go to the lobby and eat breakfast it was bad because they have a homeless person in there and he smelled really bad something needs to be done about that it was not a great smell read more

Room was neat and clean. People at front desk and in breakfast room were super friendly and helpful. One of the most pleasant hotel stays we've had in a long time. read more

I arrived at this hotel for a business trip. It's one of the very few hotels in this small town. The hotel was pretty nice, except that I had a hard time opening my room door with the keycard. Apparently there's a trick to it - I had to ask the front desk person. The room and bathroom were very nice and clean. Parking is free in their private parking lot. Wireless internet is also free throughout the building. My co-workers and I spent a lot of time in the lobby with our laptops, and we didn't have any connectivity issues. Hotel stay includes breakfast, which included toasted bread, juice, fruits, bagels, etc. The hotel is not walking distance to anywhere, so driving is pretty much required for any lunch or dinner options. Overall, the stay was good. But remember that you're essentially in the middle of nowhere. read more

I'm basing this review off of my experience in the party room of this hotel. We stopped here because this is where my cousin decided to throw a sweet 16 for her daughter. My two interactions with staff of the hotel were not bad at all. I called the hotel before we left so I could find out for sure if they definitely had a bathroom available to change our clothes in. We didn't want to wear our formal clothes while on a 3 to 4 hour drive from NY to here but we didn't want to go to the party looking like bums either. The person I spoke to at the desk was informative and told me there would be a bathroom for us to change in. When we got there we asked at the front desk where the event room was and where the bathroom was, they were easy to find because it was pretty much right there upon entering the hotel. Underneath the hotel's welcome sign, they posted "Happy Birthday Maria" for my cousin, I thought that was pretty awesome of them to do. The event room was nice, it wasn't what I would call fancy but it was nice for an event room. The price to rent the event room was very cheap too, it was $500 for both rooms, if my cousin chose to have the party in one room it would have been only $250. The premises of the hotel looked very nice from what we saw. It did seem like it wouldn't be a bad place to stay if we came back to Middletown, DE for some reason. It's also the only hotel in Middletown, DE. I can't comment on any food offerings from the hotel my cousin had the party food bought in from elsewhere. Overall from a party standpoint if you are in Delaware this is a good place to have one. read more

I don't know why you would find yourself in Middletown, Delaware but if you do the Hampton Inn is a decent place to stay. Rooms are large and very well decorated for a mid-range business-style hotel. Bathroom is also quite big with a walk-in shower (no tub) and an oversized vanity. Fixtures and finishes (i.e. granite) were above what one would expect for this price-range. Maid service was efficient and toiletries were replaced each day once they had been opened (none of that expecting one to make do with an already opened soap!). Everything was spotless and well-kept. Free hot breakfast is always a plus; whilst not terrific, it was certainly edible and there were a lot of varying options. Free cookies at check-in (they clearly took a queue from their fellow Hilton sibling...Doubletree) were a nice touch. read more

The room was very nice, clean. Staff was friendly free bottles of water upon arrival. I would reccomend if you are in the area. Great room for the price. read more

I stayed here in early December. I prepaid for the room online - this was my first mistake, I should have just made a transaction with the front desk directly. The hotel continued to charge me for a room and claimed that it was not prepaid. So now, I have been charged once by the online booking system, and again by the hotel. It is a month later and I have yet to see a refund. I have tried several occasions to speak with the manager about this. She will not return my messages. Sometimes she will have the front desk call me back but no such luck with a refund. Other than the terrible payment / management service incident, the room was pretty standard (except for the empty beer bottle on the window sill that the cleaning people must have overlooked). Pool was closed at the time, and the breakfast was lacking. There are probably better places to stay, but if you have to, I'd make the reservation directly with the front desk to avoid getting charged twice for your booking. read more

This hotel charged me for three rooms on the credit card I booked the room with even though when I was at the hotel I paid with a different payment method. It took me months with my credit card company to try to get the money back and it is still not fully resolved after 6months read more

I arrived in Middletown, Delaware in Nov. 2016 to stay @ Hampton Inn for my a special occasion. I had a few rooms reserved beside each other. I received a call from a friend next door, stating they had to move to a different room bc of BED BUGS. Yes, not one or two but bed & pillows were full of them. Well, little to say that totally ruined our visit. STAY AWAY!!! They showed me photos to prove it. read more

So we arrived very clean rooms updated and friendly at check in. One of the reasons we cooked this pool is because we are traveling with children and saw they had a indoor pool. Well upon check in we were informed the pool is closed which made us very unhappy when you spent 247.00 a night. When we got to the room it was very clean and remodeled. We. Ame from the race track so wanted to wat h the race. They did not have the channel the race is on. Now this is race week you would think they would have it. It was very humid damp in room so went to turn on ac and it did not work. I mean it had potential to be a very nice clean hotel but they need to fix these issues read more

One of the worst hotels I've been to. The room smelled, the bathroom smelled like someone had taken a foul dump the whole time, it smelled like it was coming from the sink. The hotel is old and out dated. There aren't any other places around so that's why they stay in business. If you can stay somewhere else, do it. read more

I been staying here every week for the last seven weeks on a business assignment. One good thing about Hampton Inn's is they are the same everywhere, so you know exactly what to expect. The rooms are nice with good, quiet, well regulated AC systems. They have a complimentary breakfast which includes breads, pastries, cereals, oatmeal, juices, scrambled eggs and breakfast meats that vary from day to day. It's OK, but the scrambled eggs are not the greatest. This Hampton has a nice exercise room, pool and Jacuzzi. Overall, a good place to stay for the price. One negative is the cable TV service is annoying. Several channels are not available and when you try to surf by them, the TV hangs up for a long time with annoying sounds coming at you. If you want a refrigerator in your room, ask the front desk and they will provide one. read more

We were brought here by the Police, we broke down on route 1 over the Fourth of July! Front desk was outstanding, friendly courteous helpful and made us feel like they were there for us! First of all we broke down towing our 40' camper, there was myself and two friends along with three dogs! Due to such a large group and it being a holiday week we could not get a ride 8 miles down the road without paying almost a mortgage payment for fare! Finally with permission from the Manager the front desk girl Kate was going to give us a ride! (In the end we did not need her assistance our friends drove down from Pa to pick us all up) However, they allowed us to stay longer than checkout they made a great breakfast and they went above and beyond a regular hotel! I would like to thank them all, and if ever in the Middletown DE area and need a place to stay... this is where you want/need to go. This is what it is all about, this is how it should be customer service at the finest! read more

This is the only hotel in Middletown. It was fully booked during my stay. The staff were helpful, room was clean but I find the drain in the shower and sink slow. Bed and pillows were comfy. There was a fridge and coffeemaker in room but no microwave. Though there is a microwave downstairs by the desk. There was free hot breakfast though and a selection of pastries, was not impressed though- they had biscuit and gravy, cheese omelette and sausage. read more

Unfortunately, this is the ONLY hotel in the area. ..for now. Parking was convenient. I booked for two nights and was told that a room with 2 queens wasn't available for the second night (we were traveling with our kids so needed the second bed). Called several times and was told the hotel was booked, no queen room available the second night. Was told same thing when we checked in. The next morning, talked to the front desk and voila! they are able to keep us in the same room (after we were packed up and ready to move). Great. ..except they never canceled the king room, and called me at 10 pm to see if we were checking in. My wife explained we were checked in. I checked with the desk the next morning and they charged us for the queen room and a no show fee on the king room. They canceled the no show fee, but it shouldn't have been necessary for me to check and follow up to begin with. The guy at the desk seemed tired and irked. He was not at all apologetic or concerned that I had been charged (on my debit card nonetheless) the unnecessary fee. The hotel is undergoing remodeling, so the hallway smelled like something was burning. The rooms badly need remodeling and are worn. There is a free breakfast, but you get what you pay for. Horrible eggs, thawed out frozen breads and pastries, and food going unfilled when they run out of fresh fruit, bacon, and orange juice. If there is a choice, I would find another hotel next time. But for now, this is the only hotel in middletown. read more

Nice room and staff all around. Everyone was very nice and helpful. Location is right on the highway so it's easy to get to. Breakfast here is pretty good for a free breakfast. I made sure I woke up in time to have it each day. Place fills up during the week so make sure you book in advance. I also had an issue with payment but i quickly pulled up my Credit Card statement on my laptop and she said no problem. I wasn't charged. Other thoughts: Be sure to bring your pre-payment receipt!!! Roads in the area can be a little confusing. Waffle House is right across the street. read more

I recently stayed here for the third or fourth time for work. Each time the reservation process was easy and thorough and the response to any questions I had was quick. Check in is always quick and easy and very pleasant. The property has safe, well lit, free parking which is important to me because I usually arrive in the dark and leave in the dark. Everything is impeccably clean from the lobby to the elevator to my guest room. The decor is streamline and current. In the room, the bathroom always feels very sanitized and the carpets are very clean. The beds are comfortable and I always get a great night sleep. The property is very quiet and I feel very comfortable when I'm there. The property is very quiet and I feel very comfortable when I'm there. Upon checkout, the desk is always quick and courteous and when I mentioned that I did not have time to stay for breakfast, they offered me a bagged breakfast to go. I will definitely be back! read more

Stayed here last month and my stay was great. The room was a nice size, very clean, bed was comfortable. Very nice feeling staying at this hotel. The staff was very pleasant, breakfast was super! The manager at the front desk named Linda really understands customer service! If in the area, this is where you need to stay. read more

As much as I hate to contribute to Paris' lifestyle by staying at any Hilton property, we stayed here because of its proximity to family. We had to leave our dogs at home with a sitter because when making our room reservation, we were told dogs were not allowed. Upon parking our car and entering the lobby, we saw a number of dogs. The desk clerks said dogs are allowed, maximum two per room and an up charge per dog. We also noticed the lobby, elevator and corridors were ice cold. We found out they had a problem with the heating system but it didn't affect the rooms. The situation improved during our stay but wasn't fixed by the time we left. The rooms were clean and quiet. The included breakfast was good. The staff were attentive and helpful. read more

I love The Hampton Inn. Extremely clean room. Extremely clean bedding and bathroom. Very comfortable beds and bedding (it was like sleeping in a cloud). I highly recommend any Hampton Inn. I have been traveling for 10 days and this was definitely worth a Yelp! read more