Room needs a real cleansing, better yet, a renovation! Carpet worn down to nothing and stunk. Actually the room smelled bad. Dust everywhere and rust throughout the bathroom. Comfortor showed signs of previous blood stains. I didn't complain like I should have because anytime I went pass the front desk no one was there! Saving grace was the 2 awesome women taking care of the breakfast area! Good selection but items were really hot, barely warm. Chef Mic to the rescue. (Microwave) Come on Hilton! read more

So many issues. The bathroom door is falling apart. The wood under the sink has peeling veneer. The window to outside is not transparent. The shower curtain rod was loose. Etc. Drive to Greenville. read more

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This hotel was selected due to location (on a road trip through Eastern NC) and low cost. It is true, you get what you pay for. Check-in was quick but not friendly. I'm not sure why my digital key wasn't available but....here we are. The lobby is spacious with plenty of places to sit. The elevators are older and, I feel like for a hotel this size, two probably isn't enough when the place is full. When I walked off the elevator this terrible smell overwhelmed me. It was a blend of marijuana, cigarettes, and dampness. I was SO relieved to find that at least my room smelled fresh. There were clear signs of age in the room especially on the room door where it looked like it had been crowbarred open at some point. Comforting. Oh, and the door wasn't locked when I arrived. Just closed so I could easily push it open without using my key. Tropical Storm Debby was passing through the area during my stay. Probably 70% of the vehicles in the parking lot were emergency management cars and trucks. We had four tornado warnings during the night. I'm not sure what I expected from the hotel but some sort of communication or alarm or even something in the room or distributed at check-in with instructions in case of emergency. Just felt like a lack of care for the guests and, potentially, putting the hotel at risk. I won't stay here again. read more

Staff was responsive and ever so friendly. Hall and first floor carpet is nasty ,need replacement. Mild dew smell once I entered my room. The hotel just needs remodeling. Lastly the elevator need repair as it sinks in. so sad! read more

I've stayed in nicer and better Hamptons during the pandemic. In fast this one is my sixth after stays in Maine, Massachusetts, Rhode Island and Virginia earlier this year. They're handing out an overly photocopied page to explain their current low services even though we're at the tail end of COVID and other places are doing better. My room was clean though freezing cold. The cold makes the sheets feel moist even though they're not. I had to run the heater a little bit to get the room up from 62 degrees. Very cold! However, the room was clean and the work desk had sufficient outlets on it for my electronics. The free wifi worked well. There are also outlets at the bedside for charging my phone. There was minimal noise from the hallways in the late evening and in the morning. My room was close enough to the elevator that I could hear it dinging but with earplugs, no. Bathroom was clean and roomy. Water pressure was excellent and the hot water was hot. A good shower tub. Breakfast was limited to just scrambled eggs and turkey sausage, plus some breads and yogurts and fruits and cereal. Not the usual spread for a Hampton and missing a few things. Why aren't there any condiments? Coming back to the room in the late afternoon for a nap was a constant thump-thump-thump from the hallway as the housekeeping crew (none during your stay, which I understand) are dropping the door on the lock. The need either door stops or slow-close doors here in a huge way! As a Diamond with Hilton's hotel program, I was not upgraded (Hey, that's okay. Just pointing it out.) and I did not get any welcome gift. Not even the usual two bottles of water. I also did not see any reserved Diamond parking outside. There aren't many good hotels in this part of North Carolina. I'd stay here again, but I'd look around for something else at the same price point first. [Review 15464 overall, 968 of 2021, number 3008 in North Carolina.] read more

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I have one positive comment to make: the staff were super friendly. Other than that, I do not recommend this place. They clearly need to do some updates. It was kind of clean, so that's a plus. It was also kind of scary to stay there. read more

Hampton Inn Kinston - All doors to rooms on our floor looked like this... - Hotels Near Me - Kinston, North Carolina

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LIVE ANIMAL IN OUR ROOM! Front desk was rude, insulting, and disrespectful. Furthermore, they did not reimburse two night stay as promised. Respectfully reached out through proper channels to report our problem. No response from Hampton Inn Kinston, NC. This is no way to run a business. This property is not concerned about hygiene or customer service. Do not stay here. This platform requires a star to review - the property should get negative stars. Stay away! read more

et's start with the cleanliness... when they gave me the first room, it smelled so bad they had to switch my room... once my room was switched I was so exhausted, I sprayed my bed down with Lysol and went to bed... I got up to take a shower and the tub had hair in it and was not cleaned... I reported that... the next morning... DO YALL SEE THAT DANG SPIDER that was crawling in the bed with me JESUS HELP!! Reported that... went to get breakfast... why did the lazy cook and yes I'm saying LAZY COOK recycled the smoke sausage from yesterday? Then had an attitude when I mentioned it to her... she offered me some turkey sausage however since she was so NASTY... I didn't eat them... Go back upstairs to get my stuff and what did I find on the sofa... A FREAKING TICK!! I'm OUT!! read more

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They remodeled this hotel recently but it's really just a paint over job. When we first entered the building, it was a strong water smell. We thought it might be the pool but soon realized it was mildew from a past flood. Running the fan helped a little. The breakfast the next day was horrible. The eggs were watery, the sausage was room temperature, no grits or grains, there griddles burned the waffles, and there was a bucket of soap water on the counter. My TV stopped working for four hours and the bathroom door didn't close. The back door of the hotel also didn't lock which means anyone can access the hotel without the front desk knowing. I took a video but can't upload it on this platform. I would never come here again! read more

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Worst hotel I've ever stayed at. Elevator was out of service, black mold on ceiling and cockroaches. Staff was friendly and did the best they could. I filled a complaint but was never contacted. read more

Solid 3 star stay. Location is great, easy to find. Room very clean. Front desk staff was helpful. This location appears dated. Looks like it may have been another chain that Hampton replaced. It IS close to a Bojangles, though, so that's an enhancer! Lol. I'd stay again if in the area. read more

Hotel had bed bugs and they refused to give another room. Their front desk staff was polite and helpful. Very disappointed at Hampton by Hilton. read more

Hampton Inn Kinston - BED bugs crawling on sheet. - Hotels Near Me - Kinston, North Carolina

I had booked this place before reading reviews, depending on the brand. Then I read the reviews and was hesitant. But I was tired, and hungry and decided to just go with it. I am glad I did. The staff members were friendly, I found the place to be clean. I felt safe. The elevators were sometimes a little slow, but otherwise worked fine. The breakfast was good--I love the make them yourself waffles--and there was a pretty good selection. I would go back if I was in the area. read more

Hotel good...adequate...fairly clean...needs updating. No smoking allowed....unless it is weed...the entire elevator and hallways reek of weed. Yuk! Try an edible! Staff very friendly. read more

I Would NOT recommend this hotel to anyone, it is the worst Hampton Inn I've ever stayed in and one if the worst hotels I've ever stayed in. I travel for work and have 100s of hotel stays and this is the first time I've ever left a negative review. So in my opinion that speaks volumes. In addition to the fact that it paint is peeling off almost all the room doors and and one of the worst paint jobs I've ever seen, the service was even worse. If there was the ability to give it a below zero rate that would be what I would give it. I thought that since it is a Hilton property and that I've always had good experiences at Hampton Inns that this particular hotel would be great to stay at. I was completely wrong! I could go on for paragraphs but there isn't a need. Just check out the attached pictures of what we returned to after being out all day. I also specifically asked for out room to be cleaned while we were gone. It should also be noted that when we left thar morning there was no trash on the floor and we had everything orderly. In addition to what you see in the picture, no fresh towels were left, the soap dispensers were empty, no toilet paper no tissues and the list goes on. What's the most frustrating was Left 4 messages with the manager and they never responded except to send and email saying sorry here are some points added to your account. What a joke! THIS HOTEL IS A TOTAL JOKE AND DESERVES TO BE SHUT DOWN IN MY OPINION! read more

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First off room smelled like old cigarettes bed was remaid orange juice in refrigerator toilette wasn't cleaned i work for a hotel so I know I had to remake my own bed read more

Excellent team members working here with great customer service! Specifically Antonio was so helpful amd friendly - thank you Antonio! You have top-notch customer service skills! Service and how you take care of people goes a long way in my book! read more

I booked this hotel after checking out the website. It had a fitness room and pool. I went to use the fitness room and the treadmill and elliptical training were not working. I decided to go to the pool. The pool was closed. I decided I'd just sit in the pool area and enjoy the sun with my book. I got kicked out of the area for just sitting there. No compassion from the desk person when I complained. I will never stay at this location again! read more

Service was terrible! Housekeeping was requested for the bathroom and trash and never received! We didn't even get a 2nd roll of toilet paper for 3 people staying 4 days! I should have listened to my cousin that no longer stays at the Hampton Inn Kinston. I will never be back! Front Desk is available sporadically. read more

I left my wedding/engagement ring in the room and realized when I returned home. Called the hotel and to date the manager will not call me in spite of repeated requests. I had this ring 40 years and it is most upsetting the staff did not find/return the ring. Did the staff keep it? Why won't the manager call me directly? I would never stay here again. read more

This was a horrible experience. But i learned one thing to use a prepaid credit card so there is no charging my after check out lol they charged my card $1000 for 2 days. They are rip offs. they are racist and rude on top of everything not helpful at all. read more

Well-run clean hotel with friendly staff. It includes a breakfast buffet which has waffles, boiled eggs, fruit, pastries, biscuits, gravy and summer sausage. They also have a gym with dumbbells and aerobic equipment. Nice place. read more

We stopped here on our drive down to the beach. When we went to check in, the front desk told my husband their reservation system allows folks to make reservations even when they're full. So i would recommend calling the hotel directly if you're looking for a last-minute reservation. The common areas are super clean. The rooms...not so much. The room felt oddly damp and let's just say i was glad we only spent about 8 hours total on property. The outdoor pool is closed, too, FYI. read more

My room wasn't clean honestly, half the floor is wet by the window from the ac, they changed my room promptly though and put in a maintenance thing to get it fixed. read more

I do not recommend this Hotel at all. The bed in room 317 has a huge dip/hole in it and when you lie down you fall to the middle, and you need to hold on because getting out of that hole is very difficult. The sheets kept coming off the corners of the bed because we were in a huge hole, and it was very lumpy in the bed as well. I finally got up and went downstairs, totally exhausted, and told the desk clerk. There was no hot water and I let the sink run for four to five minutes, the shower was not usable because the water was so cold, and trying to wash your hands in ice-cold water is very uncomfortable, the desk clerk said just let the water run a while, that didn't work. I continued to walk around for hours trying to wait until daylight, so I could get out of there, my 82-year-old husband slept very little as well, I finally put him in the chair and covered him up, so at least he could get a little rest. Also, I left messages for the manager to bring her husband to the hotel and try to sleep in that bed and look around at the filth. I wanted some coffee but there was so much dust on the coffee machine, that I was concerned, so I went downstairs again and asked if there was any coffee but was told that the kitchen person didn't come in until 5:00 am. Behind the television was just covered in a thick layer of dust and the bathroom floor had long black hairs on it and behind the toilet and under the sink (corners are just filthy!!) I did not sleep all night and had to drive a long way to get home, the next day. I took pictures of my 82-year-old husband in a huge hole with the corners of the sheets on his head because the sheets kept popping off, at one point he was on the mattress pad. I cried because I was so tired and was concerned about driving. No sleeping in the bed, no shower because the water was too cold, no coffee in the room because the pot was so dusty, and to top it off the room was filthy. Why isn't someone walking around doing checks on these rooms? It does not take a genius to do that and to see the areas of filth in these rooms. If I was the Manager, I would insist on checking these areas constantly. It only takes a few seconds to use a dust wand to clean up these areas. Are they a skeleton crew that has too many rooms to clean and that's why they are so filthy? Why not send someone in Management to the rooms after they are done and check for substandard cleaning, go look you will be shocked at the dust and corner filth. These employees should be required to wear some type of hat to keep their long hair from shedding all over the rooms. I can take a lot but this was the worst Hotel stay of my life and I did not sleep at all, and I am very disappointed. The Hotel staff knew about my concerns because I kept telling them. I feel for anyone who stays in that place. Because I have been in Management most of my adult life, I know that there's no reason for these issues to be happening because checks can be made to prevent sagging mattresses and filth! Good luck to anyone who stays in this Hampton Inn and I am so surprised that Hilton is affiliated in any way with this Hotel. Because they had their name on it, we stayed there, a big mistake. One good point the employees are nice but being nice does not help with a filthy room, cold water, and a disgusting bed. read more

Had a wonderful stay this past weekend, in Greenville for a wedding. From checking in to checking out our stay was great . Friendly staff, comfortable clean rooms, nice breakfast we had no complaints. Thanks Hampton inn for another great stay... read more

My husband stayed here for 1 night during his last business trip. He was not allowed a key to the room, apparently the system was down and they could not give him one. The attendant had to walk him to his room. He was given a sheet to fill out for his breakfast request after he inquired about it, but when he turned his yogurt request in at 5am the next morning he was told the request had to be turned in by 11pm the night before. So no yogurt for him, no exceptions. His coffee maker in his room did not work either. Very bad experience! read more

Overall, a Hampton Inn. Clean rooms, comfortable beds. Renovation was in progress and nearing completion when I stayed (no disruption or noise.) The older TVs in many rooms are scheduled for replacement with LCD flat screens. A typical Hampton property in a decent location. Have a free "lending library" of books in the lobby which you're welcome to take with you; I donated one I finished on my trip. Typical meh Hampton breakfast; not bad, but nothing special. One evening, they had some munchies including meatballs, in the breakfast area. Biggest standout was the front desk crew - super friendly, super helpful, always greeting you and made you feel like they are genuinely friendly. The staff in the breakfast area was great, too, but the front desk crews were really standouts. For that reason alone, I'll stay here on future trips to town. My wifi was painfully slow, though my several colleagues also staying at this property had no issues, so it may have simply been an issue of my particular room's location (the others were in a different "wing" than was I.) But it's free, and doesn't even require a logon, which is pleasant. read more

This hotel is horrible! We stayed on the first floor. There were gnats everywhere and we killed spiders (one in the room and one right outside the door). The rooms were very humid and the walls are very thin. One could hear everything! The carpet was filthy and there were toenails and dust balls in the corner of the room. We couldn't wait to leave. We had a horrid experience, and I wish we had time to move hotels, but unfortunately, that wasn't an option. read more

I needed to block a bunch of rooms for an up coming wedding as my family and friends are all out of state. I originally went to a different hotel in this area because I had called them and they said they could accommodate me. When I went down to do the contract I was told they couldn't do it because of the holiday weekend the wedding will take place on. I was slightly irritated by this turn of events, but then I heard about the Hampton Inn. I was a little skeptical at first, as I am not familiar with the location. But I showed up unannounced, the inside was very clean and pleasant and the staff was more than willing to help me out! Very friendly people and I was able to block rooms that day! Thank you! I will recommended your hotel for all future events! read more

Friendly staff, clean, big rooms. The bathroom made me a little claustrophobic but it was modern and nice. Very comfortable bed! Breakfast was standard with the typical continental selections, waffle iron, and eggs. Easily accessible and close to downtown. read more

Apparently a confirmation number doesn't get you a room here. My husband and I booked a room this morning and got a confirmation number for our reservation. At 9pm the day of our reservation Hampton Inn called us to tell us they were overbooked and couldn't accommodate us. They offered no compensation for the sudden cancellation. If we had canceled our room at 9pm, Hampton Inn would have charged us a fee. Yet appear well it's fine to tell guests at 9:00 at night that they have no where to stay. Great customer service, guys. Thanks a lot. read more

Overall, pretty happy with my stays (twice for several days each time). Breakfast is decent, Mon-Wen nights there is finger food in the lobby from 5-7pm. It's nothing spectacular, but it's clean and the beds are comfortable. One of two hotels (the other being Holiday Inn) that I would stay at in Kinston. The rest are all pretty sketchy to say the least. read more

This hotel is among the cleanest I've ever seen and the staff is over the top friendly and efficient. We reserved a room with a refrigerator but the fridge wasn't there. After we called the front desk, the fridge was delivered within 5 minutes. The hot breakfast food was hot and the cold breakfast food was cold and it was ALL good and fresh. Best of all the area and tables were kept clean and well stocked. read more

First time here. A coworker had stated it wasnt very nice so i stayed away. Decided to stay while on vacation and was pleased. Great staff at the desk and cleaning crew. Clean rooms and a pleasant breakfast. i will stay here in the future. read more

My husband stayed at this hotel Oct. 22nd & 23rd, 2020 on a business trip. We had the room reserved for 3 nights but due to finishing the job early, we were able to check out around 3:00 on Saturday instead of 12:00 on Sunday. Since we had the room reserved for 3 nights & we did not ask the front desk for a late check out on Saturday, we had assumed that we would be charged for the 3rd night (Saturday night) even though we were checking out early. We were both fine with that, we could have stayed 1more night but wanted to get back home & were willing to pay for Saturday night even if we weren't going to be staying there. When my husband checked out at the front desk he never mentioned that we were checking out early or about the additional night. He realized they did not charge us for the additional night per our reservations, or even a late check out charge when he read over the receipt! That was a very pleasant surprise & a very nice thing for them to do!! Also their boxed breakfast (due to COVID restrictions) was awesome! They went above & beyond for us as guests! Due to this experience, we will always look for a Hampton Inn when traveling (business or pleasure) & if there is not one, then we will stay at a Hilton owned property from this point on! Thank you so much for your hospitality especially during these trying times with all the restrictions in place! read more

horrible hotel my truck was broke into and a couple of other vehicles as well and they act like nothing happened they just and it seems its not the first time its happened read more

Horrendous experience. I stay at Hilton's religiously. I travel alot and decided to stay at the only local Hilton property. I work nights and when i got off my night shift at 700am , to get some sleep before my next shift at 4, i was first inconvenienced by the fact that they could not take care of a malfunctioning remote until maintenance arrived. Boy, i wish they never arrived! Drilling started in my wall 3 hours into my slumber. When i called the front desk, three times, all i got was a manager knocking on my door to move me. I packed up, moved to the room i was told to to go to, and waited. He never showd up to let me in! I asked housekeeping to let me in, since i was running out of sleep time before my next shift. The room was not made up. Housekeeping stated she would go down to the front desk and check into it. Finally, I got tired of waiting in the hallway, went down to the front desk myself only to find them standing and talking over the computer. I left insisting not to be charged the two night stay, since checking in in the morning requires you pay for both the prior night and the current day. That is, two night charge for what would have been for potentially 6 hours of sleep. No luck. Silverfish in the tub, mucously substance on the drop down ceiling in the bathroom. Ouch! I routinely clock over 100 nights per year in Hilton properties and will continue, but not here. Definitely NOT upto Hilton standards. Customer beware. read more

There were BUGS IN MY BED. Then I was charged twice for two different amounts for that weekend. The management acted very childish and retaliated for future stays. read more