Our room on the courtyard was spacious and comfortable. Laura in the office is terrific…read more Coming to El Dorado, especially at Christmastime, this place is where to stay.

Unique stay, affordable, in the heart of the city near food and shopping. Would highly recommend!read more

Great place to stay! We were in walking distance to the…read moreamphitheater, restaurants, and shops.

Keirra bownes is amazing I recently stayed their for a golf tournament & oversleep & almost missed…read moremy Tee time. As a result in a rush I grabbed what I thought was my pillow & it was not. When I realized it was the wrong one I thought o well it's gone but keirra found it told me what to do & it's on the way. She is the best! I have a neck injury & it's the only pillow of its kind hence the urgency! Again thank u

This Fairfield in is located north of the downtown area away from many of the other hotels that are…read moresoutheast of town. This area is lacking in good dining options so we made sure to eat downtown (which was dead on a Sunday evening). Once again while checking-in I asked about a Gold member upgraded room. The clerk gave a lame excuse about people still having to check in later and did not even look. You could tell she did not want to bother. As I guessed the place was practically empty. In the early morning there were less than 20 cars in the parking lot. I complained to the front desk in the morning and they apologized since I am pretty sure I was right about availability of bigger rooms for an upgrade. Anyway the hotel is newer and the room and bath were in good shape though the sound traveled through the walls quite easily. This was the third Fairfield Inn stay on this trip with all of them being newer and this one was the first where the walls seemed thin. Also another Marriott property where there were no easy to access outlets bedside! The breakfast was typical for a FI and the nightly rate was reasonable but they need to do some coaching of their front desk help!

Great Customer Service, my Cousin left an expensive Gold Ring in our room after checkout, and…read moreMarkisha the front desk clerk called us while at the airport to let us know. We are so grateful for not only the hospitality, but the honesty as well. This spot get 1000

Our room smelled strongly of mildew, and I am very sensitive to it. Luckily, I was only there for a…read morenight.

This review is with the competing options in El Dorado in mind…read more I have stayed at many, if not all, of the hotels in the El Dorado area. HIE is now my go-to option. It holds the standard that most HIEs are supposed to hold. It's just starting to show its age, but it is still a comfortable hotel. The room kept a comfortable temperature, the bed was OK, but not great, and the water pressure was fine. The hotel is always clean. The internet connection was acceptable, but a bit spotty if you are trying to stream any video. The pool seems to always be closed, and while that doesn't matter much to me, it could be important to others. Service has always been good. Not great, but just above "OK".

Wow! I just got off phone with the front desk asking if they had a sales dept or if a Manager was…read morethere. Acted like she couldn't be bothered . Nope no sales dept she replied. Is your manager in? No she said . I told her I needed prices on a 5 rooms for 90 days when will he be in I asked not sure he comes and goes . Lol try in morning she told me. No name nothing.. Myself nor my crew will be standing there next week

When I arrived you couldn't see the sign trees need to be trimmed. I was charged twice and advised…read morethe young gentleman that was working the front desk that they needed to reverse the change. He called corporate support and was advised they didn't have a tech to assist. I then advised the gentleman that I could cancel the room and go somewhere else. He was able to reverse the charges. I went to put food in the freezer and this is what I found a roach in the freezer and the mold. I went and advised the front desk gentleman and he offered another room 113. That TV didn't work, toilet won't flush and the tub won't drain . Save your MONEY DO NOT stay here!!!!!!

I travel a lot for work this was one or the worse hotels I have ever stayed in. I was there for…read morework for a week. TV didn't work half the time. Sink leaks told staff was not fixed. Room was dirty. They never picked up trash nor brought me clean towels the entire time I was there. Tried to use the grill out back and it was nasty. Staff were never at the front desk. I have contacted my company we will never stay here again.

We stayed here Thanksgiving week visiting family. On the…read more2nd night, I woke up and saw a girl standing between the two beds looking at me. I was half asleep so I thought it was my daughter and I told her to go to sleep and stop being weird. I went back to sleep. When we got back home I mentioned to my husband how I woke up and thought I had seen our daughter standing in the middle of the two beds looking at me. But the girl looked kind of dirty in dress from what I remember and her hair was down. My husband fell asleep on the recliner that evening. His eyes opened up wide and he asked if I was joking because he said he woke up to a girl sitting between my daughter and I looking straight at him and looked exactly how I described what I saw. I got chills! I don't know if anyone else has experienced anything similar but I tried to google the hotel and any haunting s and haven't found anything. The hotel service was great though, it was clean and decent for the area.

The customer service was horrible. The lady at the front desk would rather be on her phone than to…read moreassist the customers. This was at checkout that she acted as if we interrupted her tv time while she was on the clock. The room was not great. The lights (lamps) seem to have a shortage and they flickered between dim and bright. The outlet covers were hanging off the wall. We moved the couch and there was an empty pack of cigarettes, tweezers, and other trash The number of stray cats also amazed me! If you are allergic, please be careful. Other than that, just don't move the couch and you won't find their hidden trash treasure. Oh and bring your own towels. When they wash, dry, and fold, they forget to remove the pubic hair.

The people must really hate there job work for the hotel. The all act like the people staying there…read moreare such a bother to them. No tissue no toilet paper AT ALL in the Roman when we arrived the room smelled and there was not another room. My first clue was during checking in a woman was asking if they could get her a remote that would work for her Tv. Pass on staying here.

We are traveling cross country and back on motorcycles and end-of-the-day-sleeps are everything…read more We've stayed at a couple other Country Inn & Suites and they seem to be very consistent. Great hotel, super nice guy at front desk who did not bat an eye over my frantic explanation about my accidental double booking. He fixed it with a smile, even though it was supposed to be non refundable. The beds are perfect, pillows soft, not seeming packed tight with straw like some places. Shower pressure was the best we've had on the road. Almost like being power washed! The free breakfast to start the day was plentiful, enough to get us started. Onward!

The room was nasty. There was a used bandage behind the couch, the air conditioner was set so low…read moreyou couldn't step into the room, tried turning on the heat and the smoke detector went off, and there was dirt on the countertops. We requested assistance from the front desk and she never came. Continued: Had to stay here because all hotels booked. Woke up this morning and realized there are 2 tvs and neither has a remote. I called front desk and the customer service front desk rep stated, "Come down to the front desk." How inconsiderate. The room I already filthy and then the customer has to get out of bed and come to the front for the hotel's mistake.

OK, it is a budget hotel, but it is still a decent one. I was placed in a room right around the…read morecorner from the front desk, and it was on the side facing away from the highway, so relatively quiet. Apparently there was going to be a concert in town in the next couple of days, but since I was there only for that night the rates hadn't climbed and I had no problems getting a room. If you are looking for food once you have checked in, you are going to have to find something in town, because the Mexican restaurant that was a part of this hotel appears to no longer be in business. Large sign on the door to it stating it was closed, and that sign looked like it had been there for a while. However, it was a Sunday night... food choices are pretty slim in this town on a Sunday night, let me tell you. I did find a diner downtown that was open and had a delicious steak there. The regular amenities they have here are good, and I didn't have any complaints.

Oh wow. The issues my friend and I had here: Our first room had a bullet hole in the window, the…read morejacuzzi tub didn't work, there were no towels, the small fridge wasn't cold and leaked. We were moved to the 2 bedroom, 2 bath apartment. This was spacious. The laminate floor was so dirty that it turned our feet black after a few steps. I wish I was exaggerating. Coffee items provided, but no coffee pot. Most of the outlets were loose and our chargers fell out of them. There was a kitchen, but no burners in the electric stove. Most of the night was loud with the police appearing once. The pool was DISGUSTING. The pics online fooled us 1000%. The patio doors to the indoor pool area were wide open. The "hot tub" was stagnant and had dead bugs and small debris in it. The pool was an interesting shade of green and also had dead bugs in it. All in all, a gross experience.

Kicked me and 2 of my friends out because we had a blue tooth speaker trying to claim 3 of us were…read morehaving a "disruptive party". We stayed 2 days prior, no issues, but when she saw the speaker it was like her golden opportunity to capitalize on us. She stole our money, and only offered half of it back. We hadn't even gone in our room yet, she checked us out, we went to our room, and then as soon as we got out with the speaker she came around the corner and started yelling! I have severe anxiety and had absolutely no idea how to respond. She proceeded to tell us we had to leave but could only get half of our money. We hadn't even set foot inside the room she had sold to us 10 minutes prior. This place is disgusting with roaches, and horribly run. Will never return to a nasty establishment like this again.

Bed bugs as big as your thumb nail and their cousins too (roaches). Not to nice waking up covered…read moreup in bites. WiFi doesn't work half the time and not to mention, two of the workers are dealing drugs. These workers live there by the way. Traffic in and out all hours of the night. Yeah it's cheap but the extra drama just ain't worth it. Not to mention getting a refund from them is like pulling teeth! Would not in a million years advice even my worst enemy to stay there. Only rated it one star cuz I had to rate it in order to post this. If a negative amount of stars were a thing this would be it.