Easy in and out and plenty of free parking. Great location and accessible to restaurants…read more Everything was newly renovated and fresh and clean. The room was large with lots of space. It had a full refrigerator, coffee bar, and microwave. Beside the door there were wall-mounted brackets for hanging clothes and a section for shoes, an iron, and an ironing board. Hairdryer and all the soaps, conditioners, body wash, and lotions. Great A+ experience.

Subject: Formal Complaint Regarding Wrongful $375 Tow Charge and Removal from Holiday Inn Express…read moreAlpharetta Windward Parkway To Whom It May Concern, I am writing to file a formal complaint regarding my family's stay at the Holiday Inn Express Alpharetta Windward Parkway and the conduct of General Manager Samuel O. Djan. We believe we were wrongfully charged $375 for a towing service that never occurred and were later removed from the hotel after requesting proof of the charge. When we checked into the hotel on August 5, 2026, everything went smoothly. The front desk associate was courteous, professional, and helpful. Prior to this incident, my husband spoke directly with Samuel by telephone regarding our truck. My husband explained that the truck would be moved no later than August 1, 2026. Samuel agreed and stated that moving the truck by that date would be fine. During that conversation, Samuel never mentioned a towing company, towing fees, service charges, invoices, or any money owed. Based on his approval, we understood that moving the truck ourselves by August 1 would fully resolve the matter. We honored that agreement exactly as discussed and personally moved our truck by August 1. It was therefore shocking to later be told we owed $375 for an alleged towing-related charge, even though our truck was never towed. On August 5, my husband was informed by the front desk associate that Samuel wanted to charge us because our truck had allegedly been towed. This made no sense because the truck had never been towed. Throughout that day, every conversation went through the front desk associate because Samuel repeatedly refused to come out of his office, stating he was "in a conference." We were told Samuel had an invoice proving the charge. However, the front desk associate herself confirmed that she remembered us coming downstairs and moving our truck ourselves. She also appeared confused because she knew no tow truck had removed our vehicle. We finally spoke with Samuel in person on the morning of August 6. He again insisted we owed $375. When it became clear that our truck had never been towed, his explanation changed. He then claimed the charge was simply because a towing company had been called. This raised several questions. If Samuel had already agreed we could move the truck by August 1, why was a towing company called at all? Why was this never mentioned during the phone conversation? Why were we initially told the truck had been towed, only for the explanation to later change? Even more concerning, Samuel requested that we pay him directly in cash. We were never allowed to speak with the towing company or pay them directly. We simply were expected to hand cash to the hotel manager. We repeatedly requested proof. If the towing company performed a billable service, there should be surveillance footage showing a tow truck hooking up to or moving our vehicle, along with dispatch records and an invoice describing exactly what service was performed. To our knowledge, no such evidence exists because we moved our own truck. After refusing to pay a charge we did not believe we owed, the discussion became heated. My husband became frustrated after repeatedly asking for proof and receiving conflicting explanations. During the exchange, he called Samuel a "sucker" and challenged him to step outside. While we acknowledge this language was inappropriate, it occurred only after we believed we were being pressured to pay $375 for a towing service that never occurred. Shortly afterward, Samuel canceled our reservation, claiming my husband had made threatening statements and that he no longer felt safe. We believe this action was taken after we challenged the disputed charge and insisted on proof. We respectfully request that IHG investigate this matter by: * Reviewing hotel surveillance footage to determine whether a tow truck ever hooked up to or moved our vehicle. * Obtaining the towing company's invoice and dispatch records. * Determining whether any billable service was actually performed. * Explaining why we were initially told the truck had been towed, only for the explanation to change. * Explaining why Samuel requested direct cash payment instead of allowing us to work with the towing company. * Explaining why Samuel agreed that moving the truck by August 1 would resolve the matter but later attempted to charge us $375 after we complied. The facts are simple: Samuel approved our plan to move the truck by August 1; we did exactly that; our truck was never towed; the front desk associate confirmed we moved it ourselves; Samuel later changed his explanation for the charge, requested cash payment, and we were removed from the hotel after requesting proof. As longtime travelers, we have never experienced anything like this. We respectfully request that IHG Corporate conduct a thorough investigation and provide a fair resolution. Sincerely, Kimberly Brassell

Stayed here for 4 nights while visiting family. It was what you'd expect - typical hotel vibes. I…read morewill say, the employees are extremely chill and quiet. The desk attendant seemed to never be there. The rooms do feel a little outdated. My comforter had a cigarette hole in it which threw me off, and the sink faucet had prints and smudges on it as if it were cleaned too fast. Breakfast was run of the mill continental breakfast, but nonetheless, decent enough. It'll do the job of giving you somewhere to stay, but overall, nothing fancy.

Great place to take your family to stay and have fun! Awesome clean swimming pool with great patio…read moreto relax. The front desk clerk was kind and helpful! They have plenty of parking available with good lighting for arriving in the evening . Chicfila,Steak and Shake and Target are nearby for your conveinence. The beds a clean and comfortable. I`m glad that i chose this place to enjoy with my family!

I travel alot (~100 nights a year) to hotels and I always find the ratings fluctuate wildly…read morecompared to restaurants. I found this Courtyard in par with all of the other Courtyards I've visited. The rooms were clean, the staff was friendly and I did not have any issues. We enjoyed our stay (staying over the weekend for a soccer tournament). I would definitely stay again. I noticed alot of the bad reviews were around Covid so I wonder it those experiences were more situational based rather than the true hotel experience.

Reallly don't recommend this hotel. No ice machines (too…read moremuch work I guess) two days of warm drinks. Staff put out having to o deal with irritating customers and largely absent. No cash taken at the bar, no free coffee in the am. Maybe the owners should lock the doors to make it even easier for everybody here. MINUS 1 star if I could give it. Ps not courtyards in general we stayed at one in Nashville on the way down, completely opposite of experience.

I stayed at this hotel in suburban Atlanta, GA USA the last few days and, overall, had a good stay…read more The hotel was reasonably priced, conveniently located, ample parking, I was welcomed upon entering, check-in went smoothly, no one helped me with my luggage up to my room, my room was good, not great, the hotel is a bit dated, the elevators are slow and dark, wall paper is peeling off, the doors in my room were not cleaned the bed was comfortable with 4 pillows, the bathroom was very good, nice shower, the main room needs to add lighting, the free WiFi worked well, the free buffet breakfast was very good, made-to-order eggs, good coffee and plenty of different kinds of seating, the hotel environment was relaxing, the restaurant served dinner starting at 5pm, but did not serve lunch. All employees were friendly and did a good job.

RESTAURANT REVIEW ONLY: since I am unable to locate a separate Yelp! posting for the restaurant, I…read morewill just post it to the hotel's account. The restaurant and bar staff are super friendly and accommodating. Jenny, the bartender, who has been working there since the hotel opened is very friendly and helpful. The food has been great and the draft beer prices (and I believe liquor prices) are lower than the other restaurants/bars at Halcyon. I have been here a handful of times to grab lunch, happy hour, and dinner and have not been disappointed. I grew frustrated that I could not find images of the actual menu, so I decided to submit this review with the menu and some specials that they offer.

This location seemed well maintained and our room felt very clean. We did not use other amenities…read moreat hotel but the place felt appropriate for all types of travelers. Conveniently located within walking distance of restaurants and shopping. We did have an issue with neighbors upstairs that sounded like their room was a trampoline park or they were a traveling road band having a party. I am frequent traveler and I can't recall making a front desk call to complain about noise but I did this evening. It seemed to calm after that call. I would recommend and stay here again if I was in the area.

Nice hotel. Consistently clean rooms. This hotel uses Digital Check-In and Digital Key and both…read morefunctions operate as they should. Plenty of parking. Located off of the highway so no outside noise to keep you up. I will continue to use this location.

The first thing you notice is how clean this place is. Truly spotless. Once you approach the…read morecheck-in, you'll find just how courteous and pleasant the staff is. That includes behind the counter, housekeeping, and maintenance. Nice breakfast offered. Supreme location places you very near interstates, restaurants, and grocery stores. Very impressed with this TownePlace Suites.

We chose this hotel for my wedding party, as it was the nicest and closest to our venue. It was…read moreclean and spacious for prepping before the ceremony. We had 8 ladies, stylists and 2 photographers all together and had enough space to do our hair and makeup. I would definitely stay here again and have put out-of-town guests up in this hotel since then.

The people here are friendly but the first night I had a five-year-old kid running back and forth…read morefor four hours above me and they did nothing about it. He was saying, "Ahhhh! Ahhh!" and stomping. Fun for him. Not for me. Then I had bugs in sink both mornings. The lady at front desk told me manager would call me Monday. She never did. I will only stay here again if much better offer than other hotels in area. Not recommended! Noise and bugs don't lead to a pleasant stay.

Very quiet. Alexandra was very kind and provided information about nearby attractions and a walk…read morethrough of the hotel hours and amenities. The rooms were clean and had the common essentials. Con: our room TV was broken and the water would not drain properly for the tub.

This staff went out there way for me. My truck broke down at their establishment. I am happy to say…read morethey did Everything in their power to help. While I am working out here I will continue to stay here. The breakfast not the best but the rooms are very clean and beds are comfortable.

Great place to stay. Great location. Plenty of amenities in the room. Clean atmosphere. TV was…read moreawesome. Plenty of towels and hot water worked. Close to a lot of restaurants. Definitely recommended.