I decided against my better judgement to go with Hammertime because an acquaintance recommended them after using them to replace their own roof with no issues (that they are aware of).
Tony Hughes, the owner, had provided me an estimate on January 4th, but had neglected to address the flashing needs around the chimney and dormer. After following up with him, he texted that he was "replacing all flashing," and sent me a revised estimate on the 7th. I reviewed and signed the contract that day and asked if I needed to obtain the permit for the work. He told me via text that he'd "take care of everything" and stated he'd bring me out samples of asphalt colors. On the 11th, we met but he neglected to bring the samples, stating that he had to drive his spouse's vehicle today and the samples were in his truck. He assured me he'd choose a nice color for my house. I consented to this and paid him 50% down. He told me verbally that they would work on the roof on the 14th. After checking in with him on the 14th after noticing they were not there, he told me they'd start on the 15th due to delivery issues. On the 15th, I received a call from Tony, regarding the flashing around the chimney, he inquired if I was planning to use the fireplace and alluded that if not, they would tear off the existing stones and deck/shingle over it as he reported that it was "really bad." I told him I plan to keep the chimney and have a chimney expert out to evaluate it at a later time and that I still wanted it flashed. He agreed to flash it, stating, they'd do it up "real good" and then place a tarp over it until i had a chimney specialist out. I agreed to this. On the 16th, I followed up with Tony regarding the status of the roof. He informed me it was done and "looked great." He also mentioned they had to replace more decking than they had anticipated and he requested that I pay $300 more than what was in the contract. After reviewing the contract, I agreed to pay the extra cost, even though, it stated right on the contract that they would replace "any bad decking." I ran by the house to view the work and texted Tony when I observed no tarp around the chimney. I also questioned him about the flashing as I saw no noticable differences around the chimney and dormer. He reported the flashing was done. He stated that he did not say "tarp" but "tar," explaining that after they laid the shingles, they tarred around the chimney (at the time, I had no idea that this was a big no- no). I took pictures of other areas I had questions about and agreed to meet him to discuss and give the final payment. During our meeting, I showed him the pictures and asked questions to which he gave reasonable answers. I gave him the final payment. On the 19th, I observed water leaking around my stone fireplace and took pictures and contacted Tony regarding it. He stated that he would meet me the next day. He didn't show or respond to my contact. On the 21st, I contacted him again. He gave excuses as to why he couldn't meet then said he'd get back with me "in a little while." On the 22nd, he texted me stating that his "guys were on their way" to fix the issue. He never followed up with me again after that and it still continued to leak until I hired a real professional to come out to complete the work. I was also informed by more than one other roofing contractor that the work was not done well and was encouraged to contact the county building inspector for an evaluation. When I did, I was told
that no permit was filed for the work and that because of this, the inspector would not come out.
I learned a valuable lesson with this ordeal to say the least. I strongly urge anyone considering Hammertime to save your money and go elsewhere. read more
