A week ago, I attended my mother-in-law's funeral. At my father-in-law's request, I adjusted,…read morecropped, and made other necessary adjustments to the photos to be uploaded to the funeral home's website for a slide presentation memorial as part of the funeral package the family had purchased. The funeral home's upload portal was easy to use and had an option whereby one could add captions as desired. I chose to add two captions--both of which were directions to the person who would handle the download and final creation of the slide presentation. My caption/instructions were that one of the photos should be at the beginning of the presentation and the other should be in the middle. Said captions also included instructions to delete them. Because I've worked in the graphics industry for decades and have built up a healthy professional paranoia, I asked my wife to call the contact person to explain what I'd done and confirm that they would follow the instructions and delete the captions. I was in the car with her when she made the call, so I know the contact person did indeed understand and agree to the request. On the day of the funeral, we arrived early to bring food for the family and put that in a luncheon area set aside for such. I noted then that there was a rather lackadaisical atmosphere among the funeral home workers, but didn't immediately think anything of it. Then someone handed me the printed program for the funeral. I scanned through it and immediately found a grammatical error in the text. The line as printed was "I heart no more"; it should have said, "I hurt no more". Further investigation revealed that the poem had been given as a print-out to the funeral home personnel and must perforce have been typed in by hand by a funeral home employee. So, lack of proofreading--a simple enough thing for a half-page program. At this point, I'm beginning to wonder about that slide presentation. Sure enough, instructions were half-followed. One of the captions was removed, the other was there, bold as you please. Now, either of these things alone, I'd be willing to give a pass. But the two coupled with the lackadaisical attitude I noted earlier? A family spends upward of $30,000 for the dignity of their loved one's memorial service and has a reasonable expectation of professional service. These two instances are surely some of the easiest portions of the service to provide a grieving customer. And if you consider that these are only the visible mistakes in care, you must also wonder what has occurred behind the scenes which would give one pause. I think this was negligent behavior and I suggest that if you are looking for a funeral home which will get things right, you should indeed look elsewhere.

Because I have had cancer and cannot obtain life insurance, I decided to Pre-pay for both mine and…read moremy wife's final expenses - first mine and that after I paid that off I would work on my wife's expenses. I "shopped" around visiting and talking to funeral homes to get the best value. I selected Chattanooga Funeral Home North Chapel and I have never regretted it. Because I chose their funeral home - I got FREE opening and closing of my our lots - a savings of $3,600! The staff were exceptionally nice - especially Kay. Recently a family member passed away and North chapel did the service. We couldn't be happier. I would highly recommend them.

The staff at Lane Funeral Home were so friendly and made planning the service for my husband as…read morestress-free as possible.

As an Ambassador and Director of Public Relations here at Lane I can say that it is always an honor…read moreto serve the families that entrust our staff with their loved ones. My family has always used Lane Funeral Home and to be a part of this wonderful family of compassionate staff members truly gives me the utmost respect for the history that Lane Funeral Home carries as the oldest operating funeral home in Chattanooga. Always from the Heart

These are the nicest folks at Williamson & Sons. My husband died in February from Covid. I was too…read moreemotional the first few days to plan a funeral. I was assured there was no rush and to take all the time I needed. They would call me to check how I was doing during this time. I was given cell phone numbers to reach out anytime i had questions or concerns no matter what time it was. They helped me find a grave site I could afford and gave me referral for his monument. They were extremely accommodating of my family and friends for visitation and funeral services. I was allowed to bring my husbands dog into the funeral home to tell her daddy bye. I really appreciate all the support from these people during this difficult time. They really care about people. If you are thinking about pre planning, please keep this business in mind.

From the owner: Our Pre-Planning Services make it easy for you to get your express wishes down in writing, ensuring…read morethat you have the kind of memorial service you truly desire and that your friends and loved ones can have total peace of mind that they are adhering to your wishes. We host Burial Services that convey both the solemnity of the occasion, but also the joy that comes from celebrating the life of a dear loved one. We are happy to attend to all aspects of the service, and we invite our guests to linger as long as they wish, fully enjoying a special and intimate time with friends and family. For those who choose it, we also offer Cremation Services; cremation can be a meaningful way in which many families mark the death of a loved one. We offer services tailored to honor those who are military service members and veterans, as well.

They were a great help during our family's time of distress. They were patient and guided us…read morethrough the decisions, timing, and arrangements. Their facilities were comfortable, which is important when you'll be at the location for several hours (planning and then the visitation). There was even a playroom for small children. Their East Chapel was conveniently located off of I-24 making it readily accessible for out-of-town/state family.

From the owner: Celebrating each life like no other…read more Each one of us is unique with our own story to tell. As North America's largest provider of funeral, cremation and cemetery services, Dignity Memorial® professionals excel at helping families create meaningful tributes that truly celebrate the lives of the individuals they represent.With an extensive network of more than 2,000 locations throughout the U.S., Canada and Puerto Rico, Dignity Memorial providers offer families personalized services and advanced-planning options to meet any need. From the simple to the extraordinary, your Dignity Memorial professionals are here to see that your special story is told.

Recently I had the opportunity to visit Heritage Funeral Home in Chattanooga to plan for the…read morefuture. I met several staff members there and all were very friendly and accommodating. I wanted to plan for my funeral and pay for the cost to not have that burden placed on my loved ones. I met with their staff Teresa and Stephanie and they worked with me making my plans as to what my final wishes were. Every aspect was covered so I know there will be little to nothing left for my family to do. I dreaded making my plans but Teresa made this so very easy and I felt extremely comfortable with my final wishes. I recommend Heritage Funeral Home and Teresa Barnes for making a difficult situation easier.

My family recently needed the services of Heritage Funeral Home. They were very kind and very…read moreaccommodating. They made a very difficult time a little easier. They are very professional and very respectful. My family is thankful. Katie Fleming Miller

My dad recently passed away. Mac and the staff at Covenant were very understanding and helpful…read more Guided us through the process and took care of most of the details. Thank you for your understanding and help in a difficult time for us.

From the owner: Covenant Funeral & Crematory is a family-owned funeral home in Chattanooga, TN, dedicated to…read moreproviding compassionate, affordable end-of-life care. Led by the Crox family--with five generations of local service--we specialize in low-cost cremation services, traditional funerals, and personalized memorials. Our on-site crematory ensures your loved one stays in our care throughout the entire process. As Chattanooga's friendliest funeral provider, we offer transparent pricing on direct cremation, pre-planning, and grief support. Whether you need immediate assistance or are planning ahead, our 24/7 staff provides no-pressure guidance tailored to your needs. Visit our Bonny Oaks Drive chapel for professional, dignified service you can trust.

Unfortunately, my family and I had to visit here sooner than we would of liked, but the staff here…read moretook excellent care of us. Dewayne Gravley took great care of us and walked us through every step of my grandmother's funeral. The other staff members helped us with her obituary and ensuring that her slide show video came out well. They dealt with our several song changes for the service with a smile. At one point, we were missing a flower arrangement from the florist and Dewayne even offered to call and ask them about it for me, so I could spend more time with my family during such a difficult time. My grandfather was having an extremely hard time with the loss of his wife of almost 52 years, so they allowed him to come every morning at 8:30 until they had to close at 8:00. They even had a pot of coffee on waiting for him. I just cannot express enough how kind they were here and how well we were taken care of. We will definitely be using them in the future. Just hopefully not for a while. :) BTW: they are pet friendly!

This funeral home showed nothing but love and support for everyone involved in this tragic time…read more Everyone was very patient and kind.