My 97 year old mother took a fall and fractured her pelvis in three places. An acquaintance, who herself had broken her hip, referred us to Hallmark because she felt she had received excellent care during her rehabilitation. We felt blessed by and grateful for that recommendation!! Not only were they able to meet my mother's needs, but they helped us through our distress during the process of placing my mom in a care facility for the first time. Given the restrictions of Covid, they did their best to allow us time to visit and made whatever accommodations they could. One of my best friends, who had been a nursing care facility administrator, prompted me with what questions to ask, what to watch and listen for and of what to be aware. My brother and I spent many hours at the facility, many times with the door closed to the room. I can tell you it made my heart smile to hear how staff responded, helped the residents and each other. I heard laughter, singing and kindness toward all. We were also present for PT, OT, assistance from CNN and RNs, evaluations, meals, toileting, room cleaning, activities, snack time and an appointment in the hair salon. The staff was excellent. I visited with the administrator who was welcoming, and seemed to feel a sincere responsibly for each of the residents. I would like to list the staff by name who assisted us, but I fear I might leave some wonderful person out. You can be assured that should our mother need assistance again or, we respite services, we will not hesitate to call on Hallmark for their loving care. read more