I don't usually write reviews, but StoryPoint Prospect deserves one. Moving a parent into senior…read moreliving is never easy, but this place has made the transition so much better than we expected. From day one, the staff went out of their way to learn my mom's routines, what she likes to eat, and even little things like how she takes her coffee. It's obvious they genuinely care and know the residents by name -- you feel it every time you walk in. The managers are visible and approachable, and someone always takes time to say hello or check if we need anything. The building itself is bright, clean, and welcoming without feeling sterile. Mom's apartment feels like a real home -- enough privacy but close to help if she needs it. The dining room surprised us; meals look good, and Mom says breakfast is her favorite. They also have fun events -- I've seen everything from live music to craft afternoons to outings in town. It's nice to know she has chances to socialize and stay busy. Like anywhere, there can be small hiccups (sometimes response times can slow if they're short-staffed on a busy evening), but we've always found the team open to feedback and quick to follow up. That kind of communication makes a huge difference for families. If you're looking for a senior community where people are kind, the atmosphere feels warm, and the care is tailored to each resident, I'd strongly recommend StoryPoint Prospect. It's given our family a lot of peace of mind knowing Mom is safe, comfortable, and actually enjoying her days.

Went and toured the place to see if it would be a good fit for my grandparent. Such a caring staff…read moreand the building is BEAUTIFUL. Highly recommend for a loved one who either needs memory care or assisted living care.

Last December, our daughter entered into hospice care, at home, for a terminal brain tumor that she…read morebravely and valiantly fought. We chose BrightStar to augment her hospice care and it was sincerely one of the best decisions we have ever made. We were so lucky to have found this company and the outstanding caregiver Tonya who works for them. Tonya was truly the very brightest of stars and her loving, compassionate and excellent care of our daughter made all of the difference in the world to us, and most importantly to our daughter. We are eternally grateful to Tonya and to Bright Star for the care that we received as a family during the most difficult time in our lives. So, thank you to Tonya, for her excellence, and thank you to Bright Star Louisville East for creating an environment Tonya can love and excel in. She told me many, many times that working for Bright Star had changed HER life too.

This business is AWFUL.. I hired a BrightStar caregiver for eight hours to help with post surgical…read morecare. I fell asleep for one hour after the caregiver arrived and my "caregiver " apparently decided to make a swift exit for the front door! Additionally, the front door was left unlocked on the way out, leaving me in a dangerous and precarious position when I was least able to handle a situation like that. My pain medications were missing as well, unfortunately. When I contacted BrightStar about my experience, the owner/ manager could have cared less. Very indifferent to the care their organization provides. Do yourself a favor and avoid this business at all costs.

The Best team in senior living in Louisville! Caring and responsive staff. Offers Independent…read moreLiving, Assisted Living and Memory Care.

From the owner: The Grand is Louisville's resort-style option for the most passionate senior care. Our…read moreaward-winning, newly updated Jefferson County independent living, assisted living, and memory care community near Norton Commons of Prospect offers residences from clean, vibrant studios to two-bedroom apartments. The Grand's responsive leadership manages a health and wellness spa, pool, exercise studio, salon, library, and theater. Seniors enjoy dining at our bistro cafe, plus the wine and cocktail lounge, as well as a salad bar for independent living residents. Visit our modern community, with an alternative convenience compared to 55+ homes in Louisville, to find reliable care and lasting friendships. We partner with families every step of the way.

2014 Update from previous review: Sunrise of Louisville…read morecontinues it's unwavering high quality senior care. One long-term resident in Independent Care described it to me as "a cruise without the water." It's a congenial, resort-like atmosphere with good food, many diverse activities, beautiful surroundings and excellent staff. The Personal Care floor, which I'm more familiar with, caters to residents with advanced needs. The hardworking, friendly, compassionate staff on this floor earn their angel wings every day. It's an extremely demanding job but they manage to remain cheerful and give each resident special attention. Here residents enjoy large, well-appointed suites plus several spacious, nicely decorated common areas. All-in-all I'm a great fan of Sunrise of Louisville and eternally grateful for all they do.

When my mother was diagnosed with stage IV Lymphoma in December of 2016, she was told she couldn't…read moreremain in her home. I was horrified at the thought of a nursing home. Thank God for Sunrise which is nothing like that. The place is so lovely and all of the employees were just too sweet & caring. When we lost mom a few months later the staff didn't make us vacate the apartment in a hurried manner but instead told me we could take as much time as we needed. I'll never forget how truly wonderful they were to my family.

The caring staff and attention to medical needs make Parr's at Springhurst the premier Personal…read moreCare facility in the area!

Springhurst Pines (Parr's) is an amazing and wonderful place. The facility is up to date, the…read morestaff is stable, and the care is of the highest quality. It compares very favorably on cost as well. My mother has resided in the personal care level section of Parr's for the past four years. She came in overmedicated and in a wheelchair. She is now fully cognizant, able to go about independently on a walker. All of this was accomplished through the Parr's staff. They work very hard to assure personalized attention to both residents and their families. They are truly a blessing. I recommend Springhurst Pines without reservation.

They really treat there clients like part of the family . great job A1 Personal Care Agency, great…read moreservice

From the owner: Our trained and talented caregivers will provide our clients with the best care. Our caregivers…read morestrive to make sure our clients get the assistance they need from assistance with dressing to transportation services . A1 strives to be A1 in customer service. We treat our clients and their family like our family.

Beautiful Campus with some great employees. I enjoyed spending some time with their employees…read moretoday. Thanks for what you do!

If you care about your family do not let them come to this place, my roommate asked to the bathroom…read morebecause he's unable to move on his own he waited 2 and a 1/2 hours before someone helped him and by 230 he's still hadnt eaten lunch. I asked 5 staff to help him, The guy falls asleep with tv on & up loud and its 90 degrees in here; I asked several times to move, nursing staff said several rooms open but Admin staff play games, make excuses and offer to transfer me. I need bed rest for 3 weeks due to total ankle replacement, how do you get rest laying in a pool of sweat with tv blaring? Trying to tough it out but I wish I never came here. Most staff are awesome! But a few admin can really wreck your recovery.

The Louisville team have been great to work with and very responsive. They are very compassionate…read moreand empathetic about the care we provide and ensuring that clients and their families are taken care of.

I was lied to by Michelle Bridges so called former Youth Pastor.She describes herself as this so…read moreI'm not lying. I have it on video. Many people in sales tell lies she is one of them. The company tried to sen people to my home we did not want in our home so I cancelled The service. Per Contract they charged me over $480 and never set foot in my home for one minute of respite care. Beware of this company they are predatory and prey on you at your most vulnerable time. They are basically thieves.