Customer Service is not practised here!!! Don't book more than one night, and if you like, then…read moredecide if you want to stay longer (I have to admit the view is beautiful, expect very windy days though). I feel I was trapped when I reserved a two week stay in "Paradise". Read their terms and conditions and if you marry that with their NO REFUND OR NO CREDIT policy you are trapped if you book from far away. They do not let you in to see your site until you pay the full amount up front! Which we did, and the site was not what we agreed upon on the phone! once we paid, hehehe the "cash deal" for the full two weeks the Manager/Owner Sandy would do nothing for us when we decided we were mislead and wanted out...we even offered to split the difference and asked that she refund us the second week and we would suck up the first week.
We were told, close to the bank, trees on one side, and the rest of the campground on the left. Sandy and her play on words insisted that our trees on one side consisted of alder bushes 40' away, to the far left of the front row where our view was blocked when an RV pulled up and was allowed to set-up where they wanted. We had to park in a very specific place to protect other peoples view. We saw the site we were promised, it was open and they told us our trailer would not fit...although we clearly stated it was a 30' trailer when we booked.
If you book ahead you have up to seven days prior to cancel and if you do they only offer a nontransferable 1 year voucher if you want to rebook. Without mentioning their name, I checked around to other campsites, told my story and was surprised when I heard this campground mentioned back to me as having known problems like this.
Looking at my wife crying out of frustration and looking at Sandy tapping the sign with her pen saying that "the policy is there, well displayed...take it or leave it!" was one of the worst camping experiences I have ever had!!! This Sandy claims she is the 'Manager' only and the campground is owned by a company, a Nova Scotia numbered company, which I assume is owned by this Sandy and her husband. Sandy is referred to as the owner by the staff, listed in the Doer's and Dreamers as the contact with her husband, but will put off the responsibility when a problem arises. The staff is directed not to give out their last names or their numbers if there is a problem, they are not registered with any of the regulatory organizations, that I could tell, except they are in the Doer's and Dreamers publication put out by the NS Dept. of Tourism.
There is no recourse for this misrepresentation! Secondly, I must tell you all that this is not a kid friendly campground...a run down rec hall that should be inspected for safety, retched old slide and tetter-totter, swing set with only one baby swing on it (we were told it was going to be rectified by replacing the swings and never was), dirty pool with no furniture around it that opens at 11am if you can get a staff member to get off the office deck to come down and open it (took about 30 mins for them to drive 60' and open a lock), $2 showers and basketball court with no backboard/hoop/net.
Be aware of this campground, my opinion is they are financially strapped, they take advantage of campers via their terms and conditions + policies, and they could care less about their customers. Read and try to understand their policies online - good luck to you!