We were completely ripped off, labour was expensive and the car broke down a week later…read more
We took our car in for a service a few months ago, with a list of things to fix, mainly a rattle in the boot, blocked windscreen wash sprayers and a leak in the back light. General wear and tear. We were quoted £250 for a basic service, plus charges for additional parts & labour, if needed.
My husband asked to be called before any servicing was started, and they called saying the brake pads and brake shoes had to be replaced, and filters changed, etc. He gave them the go ahead.
At the end of the day, my husband was presented with a bill of £873, and was given £40 off after asking for a discount.
This is over half the value of the car!
What stunned us was the bill: around £77 just for three different types of oil, and 4.5 hours of labour - at £74 per hour!
And as we drove off, the rattle was still there! And the windscreen sprayers sprayed water directly over the car, missing the windscreen. We went back to report both of these issues, and the sprayers were fixed, but the mechanic said that he'd have to change our back shocks to get rid of the rattle, at extra expense for the parts (fair enough) as well as more labour! The rattle was top of our list to be fixed, and it was totally overlooked. We said no to them changing the shocks, since we now couldn't afford more work on the car.
Then, a week later, my husband was driving home from work and the rear left wheel seized. He managed to safely get the car to the side of the road. He was stuck in Bicester on the side of the road for 3 hours waiting for a tow truck. He got it towed straight to Aladdin, and we were there at opening time the next morning (Saturday).
The new wheel bearing had been tightened too tight, and made the wheel come to a complete stop. He owner spent 4 hours fixing and replacing it, and there wasn't an apology, nor an offer to cover the tow truck cost.
All in all, it was a costly, stressful experience, and we came out of it with a car that was worse than when it went in! This is an overpriced garage with poorly experienced mechanics.