Out of business for remodeling. Drove from Gatlinburg to buy some items, it was closed. Had been in…read moretown in November 2023, same thing. Try to save you a trip. 03/22/2024.

Cutest shop with a full service coffee bar (on par with any big city barista service). The couple…read morethat owns the place are so kind and welcoming. Must stop by if you're in the area. COVID protocols are awesome and exactly how we should be operating during a pandemic. Thank you!

There are multiple floors packed with every kind of knife you can imagine …read more... And then there is the Kitchen Collection. Our fifth shopping event today.... Almost too much....

I made an 8-hour round trip so my son, who had just turned 21, could buy his first firearm on his…read moreown as a birthday milestone. The prices here were excellent, and while we were shopping, I found several firearms I wanted to purchase as well. We arrived about two hours before closing, which should have been plenty of time. The first salesperson retrieved the box for the firearm my son initially selected, but he changed his mind after finding the same model in black. I also let the staff know which firearms I wanted to buy, and they said they needed to locate the boxes. A little later, we were told they couldn't continue looking because there was a manager meeting in the area where the boxes were stored, and employees weren't allowed in. That was a baffling decision. Why schedule a meeting that prevents your sales staff from accessing inventory and completing sales? To save time, they had us complete all of the paperwork while they continued looking. Our background checks were approved without issue. At that point, all that remained was checking out. Then we were told they couldn't find any of the four boxes for the firearms, so they couldn't sell them. I understand why the original boxes are required, they contain the extra magazines, accessories, and documentation. I even suggested completing the sale and having my son, who lives in Knoxville, pick up the box later if necessary. That wasn't an option. What was even more concerning was the explanation. We were told Beretta "just gives them tons of guns," as if the manufacturer was somehow responsible. But Beretta doesn't unpack the firearms, place them in display cases, and lose track of the boxes. That's entirely an inventory management issue. If you have dozens of identical firearms, I understand that finding a specific serial-numbered box could be challenging. But there are simple inventory solutions. Assign each display firearm a matching inventory number, place the same number on its box, and store the boxes sequentially. Locating the correct box would take minutes instead of potentially becoming impossible. To one employee's credit, he made another attempt to locate my son's box and eventually found it, allowing him to complete his birthday purchase. I genuinely appreciated his effort. Unfortunately, I left empty-handed. Initially, I told them not to bother looking for my firearms the next day because I wasn't driving another eight-hour round trip. Before leaving, however, I changed my mind and asked them to call me if they located the boxes so I could decide whether I could make arrangements. Two days later, I still hadn't received a phone call. The store lost roughly $1,400 in sales from my purchases alone. That's not an insignificant amount, and it's hard to understand how any business can be comfortable displaying inventory that it ultimately can't sell because it can't locate the required packaging. The pricing was outstanding, and several employees were friendly and genuinely tried to help. Unfortunately, poor inventory management and operational decisions completely overshadowed what should have been a great experience. I hope management takes a hard look at these processes because I can't imagine the owners would be pleased knowing sales are being lost simply because employees can't access or locate inventory that's already on display.

The service was amazing today! Unbelievably we found the last checkout open on a busy holiday…read moreweekend. Matthew was so nice and efficient and even looked up items in the sale flyer. The selections were incredible (too much to choose from actually!). The value was better than i could have imagined! We got mens flannels on sale for $9.98. Even got a womens heated vest on sale $43 off!! Lots of adorable baby gifts too. Such an amazing experience going to Bass Pro!!!

Nice little place, and helps that me and my fam recently came here. First time having jolly…read moreranchers in a while loved it. Passed the bathroom inspection

This experience was not good. I'm giving two stars, not one, only because when we DID find…read moreemployees, they were truthfully nearly all friendly. We appreciated that. The problem is that they congregate in groups all over the store and don't fan out to help anyone on a Saturday. I spent $70 on a pair of pants, and I had to find the (again, friendly) person to help me who was chatting with two coworkers. Then we get to the fitting room and press the button - no one shows up. Stick one of those employees at the fitting room because you absolutely have the staff to do that. Finally, Melissa roamed by to let us in and tried to sell us their lifetime membership. I go in the fitting room, walk out in the pants and I needed another size. She doesn't ask me how it's going or try to help because she's too busy giving a 10 minute speech to my (annoyed) husband, trying to sell this membership. I finally changed, went to get my own other size, and we paid for two items and left. They won't give you a bag, but they will give you a huge box. Recycling, I'm sure, but a little nonsensical and annoying. At the checkout, the other woman tried again to sell me this membership. She would not stop when I told her four times that I didn't want it. Management: The reason I didn't join is because of the terrible customer service. It annoyed me to spend a small fortune on two pairs of pants and while you are overstaffed (if groups of 2-3 employees are everywhere, give them a task - who is managing the store? Why the obsessive focus on selling a membership and none on serving people in the store?), nobody is actually helping customers.

Typical great REI experience. Medium sized store with all the stuff you'd expect, including great…read morecustomer service! Conveniently located near a Tesla supercharger and some other fun stores to explore.

First time coming here when exploring the shops of Gatlinburg. This place is great, plenty of great…read morehiking wear and related accessories. Great foot traffic with plenty of fair priced deals. Found some great commemorative stickers to put on my car. Shirts are a bit pricey but it's a great place to get gifts from!

One night of our Tennessee vacation we did a downtown Gatlinburg shopping trip. Located in the…read moreVillage Shops, the day Hiker seemed to be the only hiking store in the tourist part of town. It is a small veteran owned business that has been serving the 11 million annual visitors to the Great Smoky Mountains for the past twenty years. My friend's hiking boots literally fell apart on the mountain so we stopped in to check out what kind of hiking boots they had. Prices seemed reasonable and they had a good selection. A salesperson spent some time talking to my friend and showing her the differences between the boots. In addition to hiking boots they carry anything a day hiker could need or want. They had a large selection of T-shirts, hiking gear including hats, ponchos which I really wish we had brought earlier when we got hit by a sudden rain storm, bug spray, sunblock, water bottles, backpacks, walking sticks, and anything else you could possibly want. If you forgot it, they got it! The Day Hiker is conveniently located a half mile from the entrance of Great Smoky Mountains National Park where some of the best hiking trails in the country await you.

What a great little place. Wanted to do a short hike in the Smoky's but didn't have my trekking…read morepoles along. (Can't take them in carry-on, TSA rules) Had hoped to rent some here. Nice man working there just let me borrow one for the day. Wouldn't accept money or even a security deposit. Enjoyable hike he recommended up to the Grotto Trail. We returned the pole before closing, even tho it would've been ok to bring it back the next morning. Enjoyed talking with owner and his wife. Worth dropping in! Really appreciated the southern hospitality.

Just visited again and it's still AWESOME! Hikey Mikeys makes hiking in the Smokies a fantastic…read moreexperience. Visit this shop and make the most out of your trip to the Smokies.

Came in on last day of their continued black friday sale (Sunday) and the sales were still going…read more So we picked up some cooler winter weather gear, gloves, hats, etc. Which were 40% off. Was also looking for shirts that they had at 2 for $20 and asked gentlemen if they had a certain size in the back but they didn't. However he was nice enough to check for me. It was the days after black friday so I am sure people wiped them out. Had a discussion with the cashier while we were checking out and he said black friday was crazy there were tons of people in there for the dales on Friday. Great place for good winter gear. Will be back.

Love the prices. And the staff is super helpful. I always find something. And then I find more!…read moreThere is so much to choose from, and lots of sizes. Always try to come here on a trip to Sevierville.