I consider this a public service announcement. I have never before posted a negative review about…read morea company I've done business with. However, I would hate to see anyone else have to go through what we've been through with One Stop Kitchen and Bath. I hope this spares you months of aggravation, wasted time and money. They are unreliable in this field and extremely unprofessional as well. The positive reviews online are hard to understand.
Once they've collected a significant deposit and a problem arises, don't expect a returned call or email in any timely fashion.
I signed a contract with One Stop in May of 2025. At the time, I was very pleased with their design capabilities.
We were adamant that we wanted solid wood cabinets. No MDF of any kind. The only cabinet line they sold that offered everything we wanted was their high end, and supposedly, fully customizable, Medallion line.
We chose unfinished oak cabinets for the kitchen and unfinished maple for the laundry room and bathroom which would be painted white on site.
Before leaving the showroom, we were told that if we wanted Medallion to paint our maple cabinets, they could do it in the factory. This felt like a good way to save time and money so we agreed.
Several months later the cabinets arrived and we discovered a small, but crucial, oak cabinet missing. Because of its location in the kitchen, we were unable to finish installing the cabinets until it arrived. 2 months later! One Stop's extremely poor communication didn't help. The kitchen remodel was at a total standstill while we waited.
Also, despite choosing a shaker style for the doors and drawers, the smallest cabinets were delivered with flat panels on the drawer fronts and doors. Not shaker. Apparently Medallion is not fully customizable as they do not offer that style in the smallest cabinets. So, in order to match the rest of the kitchen, we had to hire a carpenter to make them. More $ spent that wasn't in the budget. We also discovered that all the white, painted cabinet doors and drawer fronts were not maple. One Stop did not tell us that if Medallion painted them, the maple drawer fronts and doors would be swapped out for... you guessed it, MDF. To their credit, One Stop immediately reordered all the drawer fronts and doors in unfinished maple, but now we were forced to color match to the cabinet bodies, which was not ideal. This took another month to get.
And, when the replacement doors for a glass front cabinet arrived, they were solid wood instead, and had to be ordered, AGAIN. Waited an additional month-plus.
But, by far, the biggest issue was this... Despite having specifications for ALL the appliances we planned to purchase for the kitchen, One Stop ordered a cabinet that did not fit the built-in microwave. We did not discover this until after all the cabinets had been painted AND installed.
Panic mode set in. The countertops were ready to go in, but in order for our microwave to fit, not one, but TWO cabinets would need to be ripped out, reconfigured, reordered, then painted and re-installed. By now, we knew the months it would take to complete.
We agreed to a change in our design in order to move forward with what had already been delivered, but wanted One Stop to order cabinet doors to cover the odd opening that was once supposed to fit the microwave.
The first set of doors came but were much smaller than the opening and with glass fronts. They fit no cabinet opening we had anywhere in the house and had to be reordered. A month more.
The second set of doors arrived twice as large as the opening and had to be reordered. Another month.
The third set of doors arrived and while they almost fit, they were delivered in maple, not oak and look noticeably different than all the other kitchen cabinets. We are exhausted by One Stop.
I emailed them about my 4th set of cabinet doors, for the microwave cabinet opening on a design we didn't even want. That email was sent almost 2 weeks ago. Crickets.
We understand that there are sometimes glitches in construction, but this is ridiculous.
Run, don't walk, away from this company.