Hairology is a hairdressing salon but offers additional facilities by renting one of the rooms to another professional.
I am a regular customer for pedicure and manicure and they run a decent service.
Today I went at 12.40pm and booked an appointment at 15.30pm. When I entered for my appointment I was told by the receptionist that I would have to wait as another client was taken in my place who had arrived earlier! I was told I would be taken care of by the other professional within five minutes. However the other professional was continuously busy so I left quite upset at 16.00pm. No apologies were offered and the receptionistst smirked as I left.
Now the owners were away and they had new incompetent staff which meant that I had to attend an important celebration without the care I needed.
Appointments did not seem to matter and "first come first serve" ruled the day! read more