I sat outside for over an hour and was told I didn't need an appointment. Then the guy comes out…read moreand says he doesn't understand English and it's not possible to get a haircut. This place is a mess

I took an appointment here yesterday for a trim and to add some layers to my long hair whilst…read morekeeping the length. My hair is now very short, and the bangs are far too short. I had taken some photos in as I understood from previous salon visits that this helps but did not seem to help at all. Not only this but when it came to pay I was told i had to pay double because she dried it, along with an extra "corona virus" fee; neither I was warned about before she had started. Whilst I understand that these are difficult times for small businesses, this is the reason I chose this place instead of a larger salon. I myself run a small business and feel that I have been scammed out of my money, which is scarce at the moment, with the stylist not being open about the prices before hand. During the appointment she spoke constantly with a friend, managing to snag and pull at my hair the whole time as she wasn't concentrating. I would like a partial refund as i'm unhappy with the service and wasn't told it would cost this much.