1. Hair Refinery Studio

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    San Antonio, TX

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    Hair Refinery Studio

    5.0 (1 review)
    Open • 10:00 am - 6:00 pm

    By appointment only

    Services - Hair Refinery Studio

    Haircut

    Makeovers

    Makeup application

    Hair Refinery Studio Photos

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    9 years ago

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    Make up By Leslie

    Make up By Leslie

    1.0(3 reviews)
    1.8 mi

    I booked specifically because I loved her work and wanted her makeup style for my wedding…read more SIX days before my wedding, she dms me saying she could no longer come to Houston because the "complimentary hotel room" she had planned on using fell through. She explained that paying for a hotel and gas would make the trip too expensive and not worth it for HER. She also said she would have to leave San Antonio around 3 AM because of traffic and did not feel safe doing so. My getting-ready time was 9 AM, so 3am seems a bit excessive but whatever!! She offered two replacement artists, but their makeup styles were completely different from the full-glam look I specifically booked her for. I did not feel they were comparable replacements for the service I had agreed to or the price! I initially thought about agreeing & told her yes out of pity , but then I really thought about it, WHY AM I BEING FORCED TO AN ARTIST I DID NOT BOOK? Because she was the one telling me she could no longer fulfill our original booking, I asked for my $200 deposit back. She refused multiple times, citing the deposit as nonrefundable. I explained that her accommodation and travel arrangements were not my responsibility and that I should not lose my deposit because those plans fell through. After a stressful amount of back & forth, she eventually said she would come and perform the service after all. At that point, however, I no longer felt comfortable trusting her with something as important as my wedding makeup, so I chose not to move forward. It took multiple messages but She ultimately refunded $100 of my $200 deposit. ~~~~~~~~~~~~~ I understand that unexpected circumstances happen. But none of this is my fault and I am left scrambling to find another makeup artist less than a week before one of the biggest days of my life. INSANE! I had previously seen negative reviews and how she uses AI/over editing her photos and concerns about her business practices, but I wanted to give her the benefit of the doubt and judge based on my own experience. After what happened, I personally would not book with her again. EVER.

    Do not book her. I paid a $350 deposit for my bridal trial and wedding-day makeup. She had already…read morecanceled my bridal-shower appointment only one week beforehand. After joining a Facebook group, I found more than 50 women sharing similar experiences and showing photos they say were heavily edited before being posted or sent back to them. I contacted her about my concerns and requested a refund. She immediately canceled my wedding appointment and refused to return my deposit. My wedding is only weeks away, and I now have to hire and pay another artist. I will also be sharing screenshots and photos that support my personal experience.

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    Make up By Leslie
    Make up By Leslie
    Make up By Leslie - Clearly facetune!!!! Or maybe even AI  None of her post have comments - tags - shared...

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    Clearly facetune!!!! Or maybe even AI None of her post have comments - tags - shared...

    NOW Salon - Transformation

    NOW Salon

    3.9(18 reviews)
    5.5 mi
    •$$

    ***PERMANENTLY CLOSED!!!!…read more According to online reviews, walk-ins are welcome, and they're supposed to be open 10-6pm on most days, so I arrived at the salon at 1pm on Wednesday to find it closed and the lights were off. I tried calling the number on the door but that number was out of service, and gave me another number to call. I tried calling that number as well and no one answered.

    As a local Fair Oaks Ranch resident, I am highly disappointed with the quality of service and lack…read moreof professionalism I experienced. 1. My highlights are the wrong color (I just wanted the same color, but received much darker) 2. My highlights are nearly nonexistent on the back of my head 3. While it didn't bother me too much that she cut the back of my hair too short, the back is noticeably uneven at the bottom with visible chunks missing. 4. Overcharged: I had agreed on a price beforehand, however, my hairstylist was sick. I was rescheduled with another stylist. At no point was a price change mentioned. When I brought the price discrepancy to my stylist's, Randi, attention, she simply told me her rates. I contacted the manager, Kriten, who said it wasn't her job to tell me there was a price difference. I left a message on Randi's phone requesting her to honor the original price due to the quality of service and inadequate communication. She never returned my call but did refund the price difference. However, she kept the original tip percentage without reaching out - which I found presumptuous and unprofessional. Upon my arrival, the manager was loudly gossiping with a client in the front office about another client's marriage. I waited 15 minutes before she acknowledged my presence. The lack of discretion and decorum was off-putting.

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    NOW Salon
    NOW Salon

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    Hair Refinery Studio - hair - Updated October 2026

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