Terrible. Absolutely disgusting. I am horrified. This is one of the most expensive, but most…read moreharmful, destructive, unprofessional Brazilian blowout appointments I've had in years. You pay between $550-$700 for the most low bar, unprofessional, under qualified service you will ever find, in all of the US.
I worked with CRYSTAL at this branch for several appointments over 6 months.
The last appointment was before thanksgiving. She decided to take two customers on the same day.
Her technique was sloppy, rushed, and extremely violent with my already fragile, blonde hair.
After washing, you are supposed to be very gentle with hair until product has been applied. You are supposed to part the hair gently with a comb, apply product to every strand, and gently brush through, then blow dry.
She was butchering my hair. Using the brush (in picture) to YANK MY HAIR OUT OF MY SKULL while it was wet, without product, to get through the appointment as soon as humanly possible, and get overpaid, with no regard for my hairs health, or survival.
It was an extremely painful, grueling experience. I was working and looking down during the appointment. I would look up when the pain from lumps of hair being pulled out of my skull would get too extreme, and ask her to please be gentle, because it hurts, and is also concerning.
Instead of taking the feedback, and earning her overpriced service dollars, she lost it. She told me to be quiet, and threatened that she will abandon the service mid way.
Imagine this: you're in the middle of a Brazilian blowout appointment, wet hair, half your hair has product, the other half doesn't. And you're told to shut up and stop complaining because you're in pain as your hair being butchered and you can feel it being yanked out of your skull. It's disgusting. And immature. And a sign that this person is not qualified to do this job.
Afraid of her blowing up on me again, I stayed silent for the remainder of the appointment.
I was screaming inside for hours as she kept pulling at my hair, yanking it out of my skull with every butcher-like strike at my head.
I kept my mouth shut as her blow dryer was directed perpendicularly at my head and BURNED MY SCALP. I needed to use burn cream afterwards.
I stayed silent as I saw her miss critical parts of my hair, knowing that these parts need more attention in order for the service to work.
Not only that. I paid $550 of money she should not have earned, only to realize a day later, that the service didn't even work. It's as if no Brazilian blowout was even done.
My hair was not straight. It was still curly at the roots in the front. Either she did not apply sufficient product to my hair or (more likely), the product she used was counterfeit. They dilute the product because the original Brazilian blowout is mostly out of stock in California. So they do this to keep getting clients, and increase the price.
I've been doing Brazilian blowout regularly for the past 10 years. That's over 60 times. I know exactly how this service is done, and what your hair is supposed to look like afterwards.
My hair had the exact same creases. It's as if the service never even took place. A waste of time, money, and most important, huge lumps of my hair.
I also realized after medical consultations, that a huge chunk of my hair (in the back) was actually BURNED or BROKEN off because of the incorrect use of a "straightening iron."
This happened within the 3-6 month period that I had been working with Crystal. I never use straightening irons or heating products at home. The only place where they are used are at the salon, while I'm doing Brazilian blowout.
I came to this branch because I thought that being overpaid must also mean that you are qualified.
I could not have been more wrong.
Coming here has led to most of my hair being BROKEN off, thousands of dollars wasted, and deep regret.
Do NOT come here. Even if it's the last place on Earth. You will be overcharged in order to lose all your hair, and get treated horribly.
They truly do not deserve your business.
