I hope this review serves as a warning to others for after your loved ones passing if they are…read moreresiding at Sunrise of Exton. Loved the staff - everything you could hope for. Mom had no complaints and neither did we a month AFTER mom passed on 1/9/23 when we received the bill... We visited mom that evening after her death and took everything out of the room except her clothes and unopened personal care items which, when we asked the staff if we could donate to anyone there in need, were told that we could. NO CONTACT UNTIL 3 WEEKS AFTER SHE PASSED. Then, on 1/30 when we received a call asking about the clothes still in the room, we advised that we asked to donate those to anyone in need and were told that we could. Bill time comes around at the beginning of February and we were charged over $1700.00 for the time for the room after mom passed while her clothes that we ASKED IF WE COULD DONATE AND WERE TOLD WE COULD. When I called and explained what happened, I was basically told in a professional way that "they don't do that" and that we needed to pay $76 for every day the room wasn't cleared out. So, instead of maybe calling us a week or so after they realized the clothes were still in her room, they didn't call until the end of the month so they could get $1700 from a grieving family.

Very disappointed. Memory care is filled with unmanaged employees that spend most of their time in…read morethe central office pod. Total lack of care for the patience. Loved one went unwashed and the same clothes many times. Would visit Monday and find them in the same clothes with food and other stains on Friday. The only thing the staff saw as their job was to serve meals. Would not hire them at McDonalds!!! Felt at the mercy of the Sunrise (tried to be nice and not rock the boat). Finally moved to another facility and experienced the difference. Very different when you receive the care you are paying for. Please find another place to place for your family. They have memory care unit, just to say they have one. No effort or care. Very sad.

I would like to take this opportunity to express thankfulness and gratefulness in the care that is…read moregiven to the residents of Arbor Terrace in Exton. I specifically want to thank those people who show extra care and go the extra mile to assist the residents. I SEE YOU as you take time to talk and LISTEN to the residents. I Watch as you answer the individual residents when their pendants are pressed and need assistance. I ADMIRE YOU for taking pride in cleaning, doing laundry and making sure the residents are living in a clean and safe environment. I NOTICE how you treat the residents with respect and care when they come down for their medications. I AM IN AWE of those of you, even though you have your own workload you still help out your fellow worker. YOU ARE ROLE MODELS for Arbor Terrace and reflect the true mission of what a facility should be doing to care for their residents. I am forever blessed and thankful that you are responsible for the care of my family member.

Don't be deceived by the appearance of this facility. Checkout Complaints filed with PA Gov:…read more https://www.humanservices.state.pa.us/HUMAN_SERVICE_PROVIDER_DIRECTORY/Home/InspVioltnReprtSearchResults?id=147931&facilityName=ARBOR%20TERRACE%20EXTON. I moved my loved one out of Arbor, as the facility was unable to perform the care and services it prescribed under the state mandated Resident Supported Care Plan RASP. My patience was exhausted after many many months of complaining about, among many other things, finding her sheets dirty (as in attached photos) and her room uncleaned as well.

This place is Amazing. The people who work there are very Nice. Kind. Knowledgeable. Its a Very…read moreClean Place. The only problem is is that whomever works the front desk, doesn't always answer the phone when my mom calls from her room.

Overall I'm pleased with the Exton facility. 2.5 years with my mom downsizing. They have had a…read morelittle bit of shake up with regard to employee turnover. They seem to be addressing it. I hope now they will work on the interior facade, as it is looking very tired and worn and unattractive.