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Honey Brook, PA

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Hai Retirement Tel

5.0 (1 review)
Community Service/Non-Profit, Memory Care, Assisted Living Facilities

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    Arbor Terrace Exton

    Arbor Terrace Exton

    (4 reviews)

    Don't be deceived by the appearance of this facility. Checkout Complaints filed with PA Gov:…read more https://www.humanservices.state.pa.us/HUMAN_SERVICE_PROVIDER_DIRECTORY/Home/InspVioltnReprtSearchResults?id=147931&facilityName=ARBOR%20TERRACE%20EXTON. I moved my loved one out of Arbor, as the facility was unable to perform the care and services it prescribed under the state mandated Resident Supported Care Plan RASP. My patience was exhausted after many many months of complaining about, among many other things, finding her sheets dirty (as in attached photos) and her room uncleaned as well.

    "..Resident found laying on floor..face, pillow, floor covered in dried vomit..shirt and briefs…read moresoaked in urine..staff interviews and photo of resident indicate resident was on the floor for a significant amount of time..resident unable to get up with out assistance...Departments findings of the abuse/neglect in violation of (regulation) 2600.42b.." Pretty disturbing violations on Arbor Terrace of Exton, along with above observation founded by the state, I would encourage others to review and factor the number of violations against Arbor Terrace Exton from the Department of Human Services (DHS) that range from abuse, neglect, and mishandling of medications. Personal care homes are inspected and their performance is made public so that you can make an educated decision when helping your loved ones. Check out the repeat violations and ongoing lack of adherence to state requirements. In fact Arbor Terrace of Exton was unable to renew their license earlier this year. Check out employee reviews on indeed- very telling as well.

    Exton Senior Living

    Exton Senior Living

    (2 reviews)

    This place is Amazing. The people who work there are very Nice. Kind. Knowledgeable. Its a Very…read moreClean Place. The only problem is is that whomever works the front desk, doesn't always answer the phone when my mom calls from her room.

    Overall I'm pleased with the Exton facility. 2.5 years with my mom downsizing. They have had a…read morelittle bit of shake up with regard to employee turnover. They seem to be addressing it. I hope now they will work on the interior facade, as it is looking very tired and worn and unattractive.

    Sunrise of Exton

    Sunrise of Exton

    (5 reviews)

    My mother was only at Sunrise for one year. she was at another facility prior to that, but as her…read morehealth was failing, she needed more care and I needed her to be closer to me so I could visit daily. Sunrise made my mom's last year as enjoyable as possible. The staff was extremely attentive and the facility was very clean and comfortable. The staff made it a point to get to know every resident and make them feel at home and welcomed. The wonderful, family-like atmosphere that Sunrise provided cannot be stressed enough. After one year, my mom left this world. During her last few days, almost every staff member came to say goodbye. They had all bonded with her, they came to show their love and respect for her, and they were sorry to see her go. For these many reasons, I will never forget my very positive experience at Sunrise of Exton.

    I hope this review serves as a warning to others for after your loved ones passing if they are…read moreresiding at Sunrise of Exton. Loved the staff - everything you could hope for. Mom had no complaints and neither did we a month AFTER mom passed on 1/9/23 when we received the bill... We visited mom that evening after her death and took everything out of the room except her clothes and unopened personal care items which, when we asked the staff if we could donate to anyone there in need, were told that we could. NO CONTACT UNTIL 3 WEEKS AFTER SHE PASSED. Then, on 1/30 when we received a call asking about the clothes still in the room, we advised that we asked to donate those to anyone in need and were told that we could. Bill time comes around at the beginning of February and we were charged over $1700.00 for the time for the room after mom passed while her clothes that we ASKED IF WE COULD DONATE AND WERE TOLD WE COULD. When I called and explained what happened, I was basically told in a professional way that "they don't do that" and that we needed to pay $76 for every day the room wasn't cleared out. So, instead of maybe calling us a week or so after they realized the clothes were still in her room, they didn't call until the end of the month so they could get $1700 from a grieving family.

    Hai Retirement Tel - nonprofit - Updated October 2026

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    Visited several times now and feel this is a great place for seniors. The main building is nicely…read moredecorated and has many amenities onsite (bank, hairdresser, woodshop class, art workshop, library, computer area, café, pool, darts and more). Love that the pool/jacuzzi is open 24/7 and many of the common areas are unlocked and open as well. On days the baker was there, the sweet smell of goodies still lingers The cafeteria offers a variety of food, and the outdoor area has a koi pond and grill under the gazebo. Staff is very friendly. Been to the Community bowling alley (free when accompanied by a resident) that has some arcade games (free) and ice cream shop. There are other amenities open to the WV Community that aren't housed in the main building as well.

    It Is not all it is adverised to be. The residents who live here are wonderful, friendly and…read morehelpful but the administration is not good in my opinion. They do things like changing the meal plan without input from the residents. They are supporting the construction of a very large residential building in downtown Lancaster which is selling slowly and the current residents of WV are concerned that at some point the cost, if not fully sold will have to be picked up by the current WV residents. The administration tries to cover this up. The weekly paper, The Insider, has several errors and should have a proofreader before it is distributed to the residents. What about Chautauqua Hall? It is a wonderful building on our grounds but cannot be used in the winter. not heated or in the summer, no a/c. This would be a better way to spend our money so that the current residents could use it year round.

    Garden Spot Village

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    4.7
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    I work at Garden Spot Village and it is the best job I ever had! Everyone is genuinely caring and…read morepassionate about serving the residents of Garden Spot Village. The care is top-notch, and memory care is transformative for residents. Also, Harvest Table is the BEST restaurant in New Holland, PA.

    What a great space for retirement! Garden Spot has everything from village life, cottages,…read moreapartments, adult day services, skilled nursing, personal care, memory care, and everything in between. The facilities are absolutely gorgeous! Insides of building are clean, spacious, and extremely pleasing to the eye. If you are in Lancaster Co, and are looking for a great retirement village, this is the place!

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    Asbury Ivy Gables

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    It is very rare that I give a five star review because I feel that everyone has room for…read moreimprovement but I want to give a huge shout out to the staff at Ivy Gables for taking such great care of my mom for the last 2 1/2 years And especially during this pandemic. She is not able to live alone and Ivy Gables allows her the ability to maintain her dignity and independence while being cared for in a loving manner. Like most my mom would prefer to be at home however she is very comfortable and feels safe and cared for by the entire staff. If you are looking for a safe and friendly environment you will be very happy if you choose Ivy Gables for your loved one.

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    Brandywine Living at Upper Providence by Monarch

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    This is a gorgeous community for you or your loved ones to call home! What truly sets this place…read moreapart is the exceptional staff. Every caregiver, nurse, and administrative team member I've encountered has been not just professional but genuinely caring. They take the time to get to know each resident personally, ensuring that all their needs are met with compassion and efficiency!

    this is a great community with plenty of helpful team members! There is a great variety of…read moreprograms, trips and outings for the residents!

    Parochial Medical Center

    Parochial Medical Center

    3.0
    (2 reviews)

    I would not advise visiting this facility if you are dealing with Lyme disease. They take a very…read moreconventional approach to medicine, which of course has its drawbacks if you are chronically ill. Simply dismissing what you have experienced as "not real," is not helping anyone. The provider I saw asked no questions about my symptoms, dismissed my concerns, and didn't show the attention to detail that most doctors demonstrate.

    HIGHLY RECOMMENDED --- Parochial Medical Center is an excellent Family Care medical clinic with…read morecaring & conscientious staff & Physicians. While they mostly care for the Plain Community, they are open to caring for the uninsured. Their office visits are VERY reasonable and the doctor gives you plenty of time if you need it. The waiting area & exam rooms are very clean, the Nurses are great & waiting time is very short if any at all.

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    Chester County Hospital

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    I've always had great experiences here. The staff are super friendly, it's very clean and there is…read morean excellent team of doctors. The new addition is so nice.

    Bellingham at West Chester

    Bellingham at West Chester

    3.3
    (7 reviews)

    THANK YOU to DONNA Rachlin for all of her time, explanation, consideration and assistance. She read…read moremy needs, likes & wants perfectly and did a great job of putting together the pieces of my puzzle to my satisfaction! I look forward to moving in shortly. Sue Yahraes

    Be warned - Bellingham is building out, adding new residents daily. Unfortunately services -…read morespecifically dining services - are not responding to this increase in population. Running out of menu selections (including frozen premade desserts, yes something as simple as ordering & then thawing for service), wait times of 30+ minutes ( single person waiting for seating), food still being served well out of safe temperatures ("hot" foods served at 100 - 110*, "cold" food s served at room temperature. Bottom line is that Bellingham's efforts are solely directed towards increasing resident population with little thought on quantity of life/services for existing residents. I could not recommend this facility friends & family.

    Exton Senior Living

    Exton Senior Living

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    (2 reviews)

    This place is Amazing. The people who work there are very Nice. Kind. Knowledgeable. Its a Very…read moreClean Place. The only problem is is that whomever works the front desk, doesn't always answer the phone when my mom calls from her room.

    Overall I'm pleased with the Exton facility. 2.5 years with my mom downsizing. They have had a…read morelittle bit of shake up with regard to employee turnover. They seem to be addressing it. I hope now they will work on the interior facade, as it is looking very tired and worn and unattractive.

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