My husband and I our worst experience working with Karen and her team since moving to the UP six…read moreyears ago. We saved money for years to build our dream house on Lake Superior and hired Karen and her team to help with design and outfitting the house but all we got was lies and manipulation. Our first problem with Karen was her inability to stick to design time. We asked that the design time be limited to $5,000. Her way of "managing time" was to work $7,500 worth of time, which we paid, stop the work and ask if we wanted them to continue. The project was only 50-60% done at that point. If we wanted them to continue, we would be required to continue paying the hourly fee and the ultimate hourly cost was $12,500. Our next problem with Karen was her terrible inefficiency and lies. She sent us to stores in Chicago, telling us she ordered from them. We made a special trip just to pick out things for our house but she didn't order things from the stores. I'm not talking about small things - she had us go pick out all of our bathroom things (4 bathroom house) at the Kohler Store and then didn't order from the Kohler Store. Or doors - we picked out doors months before Karen actually ordered them. When our contractor, my husband or I pressed her on them, she had different stories for each of us. Karen didn't even order doors for our house until weeks after it was supposed to be finished. The doors took over 14 weeks to get here. The worst thing, though, was her manipulation and disingenuousness. Once my husband and I returned from Chicago, Karen knew we were on a deadline to get things ordered and here. However, not a single thing we ordered through her arrived on time. We even paid up front for many pieces only to have them arrive 12-16 weeks late. When pushed, Karen blew me off saying she was busy with her personal divorce, planning parties or other clients. She used sensitive topics to get my husband and I to back off from asking her where our products were. At one point, she had another one of her clients, a bakery, make me a huge "princess" cake I mentioned I liked on social media all in one day.

From the owner: Residential & Commercial Professional Members ASID…read more Professional Installation Please Visit Our Website For More Information

The service was great. The install was quick, and the carpet looks wonderful. I appreciate how nice…read moreand courteous the staff was toward me.

Have purchased half a dozen carpets and always pleased…read more Their remnants are exceptional. The service helping make a selection was always great. Installation done without a hitch.

Prompt. Informative. Made a commitment to call me and they did call! Very impressive startread more

Had very big problem with our property located in Upper Peninsula Michigan. We are out of town and…read morehad no one to help. Called Yooper LLC and that was the end of our problem. They took care of everything needed with updated pictures and reports. We are very happy to have found them and we will use their services in future. Thanks!!!