To whom that may concern, I bought a ticket today for the hop on hop off bus. This was probably the…read moreworst experience I ever had with a hop on hop off bus experience. I wasn't even able to use the voucher because I was unable to find any of the bus stops. It was absolutely ridiculous. I probably walked to at least four places that the map showed was a bus stop only to have the bus pass by me and not stop at six different stops that I walked to. The two cruise port busy stops were no where to be found, no sign no booth no employee.. and the other four stops I walked to also no clear indicator of where the bus is supposed to stop. I did see a bus stop at one point and he barely waited ten seconds before he took off. It was so disappointing. So I did not even get to take the tour. It was a big waste of money. There were no signs. The only bus that did stop to pick me up was an orange bus and he told me I had to go across the street 400 meters for the red bus. Well I forgot my measuring stick and there was no sign for the red bus anywhere. I waited on the other side of the street but in the rain it made no sense to stand there and there was no sign. I tried my best to figure out where the bus stops were while looking at the poor quality map on your website.. I wasn't able to pull up a live view of where the buses were. I wasn't able to get your website working to talk to someone. It was completely disorganized and a terrible experience for something I didn't even get to experience. I wound up taking a taxi to the botanical garden, and chocolate museum which is where I wanted to go.. and then while trying to find the bus stops 12 or 13 or 14 not one red bus stopped for me they just drove by! I was so angry at this point. So I have no idea where the bus stop was supposed to be. Maybe put a sign! A booth! A person! It was terrible!!!!!! A Piss poor awful no experience in the rain on a Sunday. And since you don't do refunds for your incompetence of putting a simple sign where the bus stops should be. I thought you should know how my day went trying to get on your stupid red bus. Which never happened. Not that the drivers stopped anyway! I will say if you are getting off a cruise ship and want to use the hop on bus dont bother! You'll spend more time trying to find the their hop on bus stop at the cruise port than you will just taking a taxi. Dont waste your money!! Do better! Have someone at the port or a sign!

We got on bus for gala tour 2:10pm not a very friendly bus driver cash only then told tour only in…read more20% English no auto in English either really how can u advertising in English and only get not even 20 % Save your money !!!! 40 euro !!!! Maybe English speaking people should get 20% off We have traveled to many countries and used bus trip this is the only one that we were very disappointed in Look for another way to C this city Btw I call company told them before we started she said she would call and ask guide to do more in English (Did Not Happen ).

Not great. Biggest issue is being told it was a live German English language tour. No English at…read moreall. So we drive around the city. Also, no opportunity to get off at different points. Maybe there were but it wasn't apparent. The German speaking guests seemed engaged and laughed so assume from that a good guide.

The worst bus tour for English speaking tourists! No wifi. No headsets for English translation…read more Bus does not come frequently. No opportunities to get off on the stops it lists. The worst hop on hop off bus tour I ever have taken!

From the owner: Individuelle Citytouren und Besucherprogramme in Hamburg, Transfer- und Shuttlefahrten, Reisen…read moresowie Tages- und Mehrtagesfahrten durch ganz Europa - das sind unsere besonderen Stärken. Dabei greifen wir zurück auf unsere Flotte stets neuer und hochwertiger Reisebusse in verschiedensten Größen.

It's one of the companies that offers a round trip around Hamburg harbour. You can do a 1 hour or…read morelonger tour and it's available in German and English. The ticket guy thought we were tourists so offered us a discount on the German tour that was leaving in a few mins :-) I said nothing and took the discount ha ha ha The guide was also the boat captain and was very funny and informative. Took us for a good ride around the harbour and explained everything. Not a bad choice for a boat tour. They have smaller boats for about 30 odd people and they leave from pier 1 or 2 I believe. I would highly recommend you do a boat tour as it's a great way to see the city from the water.

I had come from a tour of the Airbus factory, also in Hamburg. My paddleboat cruise was schedule…read moreto leave at 5:30. As I was taking the ferry from the other side of the harbor, it was heading toward Landungsbruecke 1and I saw the paddleboat pass us going in the other direction about 5:20 PM. The boat must have filled to capacity and left early. I was very disappointed; however, I did receive a full refund which was of only minor consolation.