I purchased a car from Richy at H Tones Oxford Garage, with multiple serious faults from the outset,
On the day of purchase on the drive home I contacted H. Tones to report a bad vibration when stationary,
He reassured me this was ok.
Shockingly, I have voice recordings of being instructed to lie to the warranty provider,
A clear breach of trust and ethical conduct
I was then expected to drive the faulty vehicle over 2 hours back to Hartlepool for repairs, despite serious concerns over its roadworthiness
When I tried to sought a fair resolution for my legal right to a full refund under the Consumer Rights Act 2015, which protects buyers from misrepresented or faulty goods. I was dismissed
I hold two witness statements from previous buyers, each detailing serious issues with H Tones further evidence of a troubling pattern of misconduct and regulatory disregard
To make matters worse, H Tones has an active (CCJ) with an unsatisfied record, publicly, A serious red flag for any consumer, I also have evidence of this from trust online, which is a valid piece of document registered with the ministry of justice
If anyone reading this has had a similar experience and would like to connect or share information, please do reach out read more