Unprofessional, inaccurate and dissatisfying
From the moment I entered the building I felt it was unprofessional. I wasn't greeted with kind and courteous faces or emotion. While allowing the gentleman to fill in the tax forms, I saw a couple errors that he never double checked but continued anyways. Also through the entire process there was a "electronic signature" that was there after I did the initial one he was able to press a button and it would input my signature where ever he wished (that did not make me feel comfortable and I've done business with them for the past 10 years). Also I needed to access some info regarding my 1099 for some bonus monies I have received this past year and they had no access point for my iPad and I was told I could get it from Publix just down the plaza. After having him correct the errors in the end he never printed the proper paperwork for me to see any of the changes made. I also usually choose to have the money it cost to have my taxes prepared taken out of the money paid out in taxes. I was told this was not an option anymore so I paid out from my pocked at the time of prep only to find that a friend I had sent in was able to elect that option instead of paying out of her pocket. I left the building feeling let down, disappointed and very unsatisfied. I will not be returning to H&R Block anytime in the future and instead be turning my attention to a local competitor read more