Had a particularly bad experience while trying to use their service. Scheduled an appointment for 3pm to meet with a tax specialist. We usually use a free service, but a new home purchase made this one a bit more precarious.
Show up at 5 mins til 3, and told we'll be called. Wait... wait... wait... 45 mins later a woman enters as a walk in. Shes taken to see someone within 5 mins. At this point, we approach the receptionist to ask whats up. She says that our guy is still with someone. The walk in was taken because she is, I quote, "somethin different". We tell her to cancel us and we'll figure it out on our own.
I understand that as a tax service, its not like they can give us a free meal or anything. So I simply wanted to leave my experience to say we will not be using their services again. read more