I have had the WORST experience with all employees involved with h & r block. I came in to h & r block to file a business partnership return. They failed to do that and filed a fraudulent return resulting in me paying over 1,000 to get my taxes amended and also multiple fines from the IRS. I even came in with a form saying what the business needed to be filed over and they still did not file them correctly. I have received barely any help at all trying to fix an issue that they caused. I have been trying to get in contact with someone to help me with this for almost a month now and I'm still not able to get any help. I've called customer service many of times and the answer I get from them is "I can make you an appointment to see a tax specialist to go over your taxes". The LAST thing I want is ANYONE from h & r block even looking at my taxes. No one will direct me to anyone to help me and I've been getting the run around for a month. I can't believe a business is so poorly run. It's honestly a scary thought that they will just hire anyone that can work a calculator
&&& their 'support team' they have been telling me to contact are the ones giving me the run around and NOT HELPING ME. I have called them 4 times to not get an answer at all and they basically tell me they have no information to help me and cant give me a number to someone who can. read more