(2013) I set an appointment with Natalia Pisetskaya of who did my taxes perfect last year only to arrive with Manager Michelle Bernhardt to take her appointment with no mention or reference to the fact that I did not set an appointment with her. I brought the fact up and she said she wants her inexperienced tax preparars to do harder returns (Natalia has 4 yrs experiencece) management does easier ones. I sat down and told her I could not see to read the screen. She asked me if I was blind, deaf, or mute (answered no). Since I could not see the screen I only could listen and look at her. She asked me to sign an electronic pad. I asked her what I was signing. She said so that we could do everything electronically. I said I don't want my refund electronically processed, I would like to be issued a check. She crunched numbers and asked me a few questions. I told her everything for my taxes was right in front of her as there was nothing else for me to include. She asked me how I wanted my return. I told her in check form. She told me to sign again. And again. She told me she wasn't allowed to say the amount of my return out loud for security purposes so i had to lean and squint. Both for my Federal and State return I had squinted, leaned and read the number. Both times she told me I was correct. Before I signed each time I was not instructed to read any verbiage or that any legal agreement governed my return. However she did lean over and tell me to scroll down and where to click on the pad, all the while I was just trying to read the pad. I was given a packet that she had stuck in an envelope and was informed I would receive my check in a number of days. At night I looked at my return and to my suprise noticed a $53 and change charge for my Federal Return and $13.00 for my State Return. This was news to me. I called the office right away and they said they could not help me and would inform Michelle the next day. I then went directly to the office and the said they would inform Michelle the next day. Michelle called the next day and said there was NOTHING she could do. I called the office that day and asked for the district phone number. I called the office and told them this story as well. I knew I had just (3) days to cancel. I also knew i could change it and give them my bank acct/routing number information to avoid the check cutting fees. This was my plan of action. The next morning Michelle called and apparantly there WAS something they could do. I was informed that they would refund the fees and I would receive a check. Today I looked at a confirmation email and they refunded the tax preparar fees and not the check fees. I was ill-informed, lied to, and mis-led. read more
