I typically do our taxes myself, but had a challenging tax year and many complications I couldn't untangle myself. Michelle was incredibly helpful, explained many possible deductions I wasn't aware of and was a wonderful conversationalist. Made us laugh a few times, too. While she was busy on our returns, her colleague Chentell, had heard that my mother had recently passed. She took the opportunity to give us valuable advice on how to begin the EIN process and even wrote out the paperwork so I wouldn't be lost when I came home to do it myself. She was also personable. Both were wonderful with our small children. Thank you:) read more