Rating a business for me and giving it 5 stars, whether it's an online 5 star description or among…read moremy friends is probably rare, however, at this location of BMO they have thoroughly impressed me every time I've been in. I started banking there after I used their bank because the location was convenient, even though I didn't bank with BMO. Because of how friendly the staff is, I decided to switch. My former bank made my life miserable it seemed any time doing the simplest transactions. On the other hand, the people at this BMO make me comfortable every time I walk in. Offer me drinks, ask me questions about my day, about business about banking. They are always offering something up to help modify my accounts, or increase my access into different areas of banking. They have really outdone themselves here and I wish all banks were like this. I went from feeling like stealing money (old bank) to feeling like I was a respected banking client. Very nice switch!

I have used Bmo for many years. Never missed a payment. So I go to consolidate a few things and…read morethey would not review my application after declining me. I make enough money and have ample equity. I just wanted to make everything into one payment. The guy on the phone was so rude. Almost yelling at me. Just horrible customer service and to lazy to find a plan to help their customers. They lost a good customer and any further dealings.

CSR Jaishree was very helpful & patient and helped us resolve a challenging issue involving a bank…read moredraft.

OMG, this BMO Bank is th best!! The worker are so great!!read more

I would gladly give ZERO to BMO. Disgusting bank. The most horrible and inconvenient online banking…read moreservice. Also they reduced my credit card limit from $4500 to $2700 without any notification whatsoever. I learnt about it just by chance !!!! Disgusting customer service ! Stay away from this bank as far as you can ! The worst bank in Canada !

Big Shout out to Ben for sorting my mess out! I had…read moreoriginally called the BMO phone line and asked them to send my new master card to the branch as I was in between moving and didn't want it to get stuck at my old address. But what they did instead was re-send it to my old address which was no help. After my card didn't show up at the branch 2 weeks later, I decided to visit them and see what was going on. The teller called head office and they informed her they re-sent it to my old location. They said they could send it to my new address which was fine, but instead Ben told them they should have it expedited to the branch which is what I asked for originally. I received it 2 days later and am super grateful to the staff here for sorting it all out! The branch itself is small and neat, but very efficient. They are located in the same building as the food court, power building, insurance company, and other businesses. There's a machine outside for if you'd like to withdraw money outside of business hours.

This plaza on the northeast corner of Major Mackenzie Drive and Markland Street is one that I enjoy…read morefrequenting. Canadian Tire and Shoppers Drug Mart anchor it. There's a Harvey's-Swiss Chalet combo store that I like visiting. Across from these eateries is this Scotiabank branch. It's a couple of doors down from a Starbucks cafe that I also like to visit now and again. This Scotiabank branch does not have a drive-thru, similar to the Starbucks. This branch does have parking spots in front of it with the Scotiabank logo marking each spot. Each logo is attached to a post that allows folks with bikes to chain and lock them up. There are a couple of ABMs on the left when you enter the branch. The area is clean and the ABMs are available 24 hours a day. The branch is closed on Sundays. Its teller hours are similar to other Scotiabank branches. It's open from 9:30 am Monday through Saturday. It closes at 5 pm from Monday through Wednesday. It stays open an extra hour on Thursdays and Fridays. On Saturday, it closes at 4 pm. I have never needed any teller services. I tend to hit the ABM to either deposit or withdraw money. It's a nice branch to visit. I have never had any issues with the ABM or parking. (366)

For my 100th review, I decided to highlight a bank branch. We came here two years ago to inquire…read moreabout a mortgage, and found the bank officers to be very knowledgeable and helpful. First of all, they helped us obtain a very competitive rate, much better than the rates at other banks. Since I'm an American, it was much more work since I didn't have Canadian credit history, but they were willing to cover the cost of requesting a US credit report. They were also willing to reduce the holding period for US currency transferred in. The bankers that we worked with were always on top of things and were very accommodating. Not everything was smooth sailing, though. One time they lost a bank draft, but were very apologetic and expedited a replacement bank draft. As our mortgage renewal is coming up, Scotiabank was not able to give us as competitive a rate as before, so we'll have to move on. But the bank officer, again, was helpful in answering our questions about how to maximize our payments without penalty. He even asked us to notify him when there are 3 bi-weekly payments in a month because their mortgage payment systems don't properly handle more than 4 payments a month (we decided to start matching our payments). So kudos to the bank officers at this Scotiabank branch for being knowledgeable, customer-centric, and very accommodating. It truly changes the way I perceive banks. Note: All 5 major Canadian banks can be found at this plaza, so shop around!

First of all TD phone line customer service is non existent. I was on hold for up to two hours the…read morewhole week as I had an urgent matter which could only be handled by a Trader. I left an email, the response was I would get a call back in one business day. That was 4 days ago. I don't have a cell phone to be in the front of the line! Finally I got hold of Jeff Lee at the York Mills Leslie branch as he has always been helpful when I attend that branch...... and he went out of his way and way beyond the call of duty to assist me in concluding this critical transaction, even waiting with me in his office for up to an hour till he got through. Exceptional service by Jeff, true customer care. Thank you Jeff. I.F.

worst experience ever. I came there once a week to have some changes for my restaurant, the staff…read morethere is nice. However, last week when I came there, their customer service manager called Mazhar Hasham was helping at the front desk. He threw everything in front of me! Pencil, envelope, changes!Excuse me? If you as a customer service manager is anxious, pls pls have a break, do not behave as you hate to do the job!!!

Exceptional and out of the ordinary customer service!…read more Although this location is considered far to me, as I do have closer RBC locations, but this has always been my favourite bank due to their staff that never failed me! Whether you're doing a quick banking matter, or something that requires a special appointment and arrangements, they make you feel very welcome and always go way beyond help and address all the shoes and find you solutions on the spot!

I decided to use this branch today since it was on my way to work. Big mistake. 2 tellers working…read moreand 6 ppl in line no big deal I waited my turn for 20 min. I get to the teller and request a deposit of a check that is a paycheck and been getting every 2 weeks for 2 years. My home branch manager made a note on my file that pay checks are to be deposited without a hold. The teller the proceeds to tell me that she has to put a hold on the check. when I asked why and I need an answer she said I need to speak to the manager but I have to wait because she's on the phone. Finally she comes and basically tells me to bad to sad go to another branch. when I refused and demanded a sweet I was threaded with police if I don't leave the premises. Since I was already late I went to my home branch outav my way and they did it in 1 min no issues at dufferin Ans major Mack enzie branch. Stay far away from this branch if you are a middle to lower class customer they don't want you there.