I was under the impression that H&R Block would go to bat for you and/or support you if there was an issue when you file your taxes with them. Apparently not. I received a letter from the state concerning my 2013 taxes. I called the H&R Block office where I filed. Over a period of 3 days I was told that someone would call me back. I had to call them and again was told someone will call me back. Someone finally called and said their records don't go back as far as 2013. Seems that someone in the office would have known this or could have found it out during my first call. I was told to schedule an appointment and bring my records. Fortunately I still had them. When I showed up for the appointment I was told that the person whom I was to see was out sick. The person at the front desk made a copy of my papers and said that the person would call me the next day. She did not. When she did call she said I should come in and bring my papers. I told her that the office already had a copy of my papers. After I had made 6 phone calls in 10 days, I asked if anyone in the office could tell me exactly what I should do. I was told that I need to request forms from the state and file them for 2013. I would think they should do that for me. I went to an accountant who told me what should have been done, did it for me and of course, I had to pay him for it. read more